Update Solved Connection Issues
Response from developer
Thank you for your feedback. Please give us a call, and we will be happy to assist you in resolving the problem. You can reach us at 888-811-9111, Monday through Friday, from 8 AM to 4 PM.
Great Collar
Response from developer
Thank you for your feedback. We appreciate it. If you have any additional questions, please feel free to contact us at 1-888-811-9111 (M-F, 8AM-4:30PM PT) or Info@dogtrasupport.com.
Works when it actually connects
Response from developer
Thank you for your feedback. We recommend trying the sensitivity adjustment function, as it may help improve performance. If you need assistance with adjusting the settings or have any additional questions, please feel free to contact our Product Support team at 1-888-811-9111 (M-F, 8AM-4:30PM PT).
Great collar in many ways, but the bugs are next level.
This new UI was not ready for release. Please bring back the option to reset the counter on the home screen.
Not only is the counter reset difficult to access, but now it does not work properly without actually turning the collar off and on again. Incredibly frustrating.
Response from developer
Thanks for your feedback. We’ve released updates to address several bugs, but if your collar is still resetting its settings, we’d like to connect you with a product specialist to resolve it — we definitely don’t want you experiencing any issues. Please reach out to our team at 1-888-811-9111 (M–F, 8 AM–4:30 PM PT) or Info@dogtrasupport.com.
Great Device, Terrible Software
Bluetooth isn’t perfect, but it’s certainly more reliable than this app lets on. Despite being well within range, the app constantly disconnects from the collar. All of the incredible features and customizability (such as e-collar functionality) don’t matter if the collar is constantly disconnected.
I love the device and the idea of the app, but the developers really need to fix the constant disconnections. I’d be happy to change my review if they do. For now, my disappointment is immeasurable and my day is ruined.
Response from developer
Thank you for your feedback. Please give us a call, and we will be happy to assist you in resolving the problem. You can reach us at 888-811-9111, Monday through Friday, from 8 AM to 4 PM.
Could be better
Response from developer
Thank you for your feedback. Please give us a call, and we will be happy to assist you in resolving the problem. You can reach us at 888-811-9111, Monday through Friday, from 8 AM to 4 PM.
APP IS TRASH
Response from developer
Thanks for your feedback! The Smart No Bark collar operates via Bluetooth with about a 30-foot range—please keep this in mind when using E-Collar mode. If you need further assistance, please contact us at info@dogtrasupport.com or 1-888-811-9111, Mon–Fri, 8am–4:30pm PT.
Be warned: setting reset on charge
Response from developer
We are so sorry to hear this. We would like to get that system in for inspection. We can send you a replacement at no additional charge. Please call us at 888-811-9111 and we can send you a Shipping Label to return the system you have, and do another order for you for a new replacement.
Collars constantly disconnect
Response from developer
Thanks for your feedback! Bluetooth can have limitations with distance and obstacles. We’d love to help troubleshoot this with you—please reach out to us at info@dogtrasupport.com or 1-888-811-9111, Mon–Fri, 8am–4:30pm PT.
Disconnects
Response from developer
Thanks for your feedback! The Smart No Bark collar operates via Bluetooth with about a 30-foot range—please keep this in mind when using E-Collar mode. For Bark Collar mode, any settings you make will save, and the unit will continue working independently without needing to stay in range. If you need further assistance, please contact us at info@dogtrasupport.com or 1-888-811-9111, Mon–Fri, 8am–4:30pm PT.
Constantly disconnects
Response from developer
Thanks for your feedback! The Smart No Bark collar operates via Bluetooth with about a 30-foot range—please keep this in mind when using E-Collar mode. For Bark Collar mode, any settings you make will save, and the unit will continue working independently without needing to stay in range. If you need further assistance, please contact us at info@dogtrasupport.com or 1-888-811-9111, Mon–Fri, 8am–4:30pm PT.
