Update Solved Connection Issues
Response from developer
Thank you for your feedback. Please give us a call, and we will be happy to assist you in resolving the problem. You can reach us at 888-811-9111, Monday through Friday, from 8 AM to 4 PM.
Great Collar
Response from developer
Thank you for your feedback. We appreciate it. If you have any additional questions, please feel free to contact us at 1-888-811-9111 (M-F, 8AM-4:30PM PT) or Info@dogtrasupport.com.
Works when it actually connects
Response from developer
Thank you for your feedback. We recommend trying the sensitivity adjustment function, as it may help improve performance. If you need assistance with adjusting the settings or have any additional questions, please feel free to contact our Product Support team at 1-888-811-9111 (M-F, 8AM-4:30PM PT).
Great collar in many ways, but the bugs are next level.
This new UI was not ready for release. Please bring back the option to reset the counter on the home screen.
Not only is the counter reset difficult to access, but now it does not work properly without actually turning the collar off and on again. Incredibly frustrating.
Response from developer
Thanks for your feedback. We’ve released updates to address several bugs, but if your collar is still resetting its settings, we’d like to connect you with a product specialist to resolve it — we definitely don’t want you experiencing any issues. Please reach out to our team at 1-888-811-9111 (M–F, 8 AM–4:30 PM PT) or Info@dogtrasupport.com.
Great Device, Terrible Software
Bluetooth isn’t perfect, but it’s certainly more reliable than this app lets on. Despite being well within range, the app constantly disconnects from the collar. All of the incredible features and customizability (such as e-collar functionality) don’t matter if the collar is constantly disconnected.
I love the device and the idea of the app, but the developers really need to fix the constant disconnections. I’d be happy to change my review if they do. For now, my disappointment is immeasurable and my day is ruined.
Response from developer
Thank you for your feedback. Please give us a call, and we will be happy to assist you in resolving the problem. You can reach us at 888-811-9111, Monday through Friday, from 8 AM to 4 PM.
