Good Bus service, bud customer service needs Improvement
The bus itself is really good, comfortable, and well maintained. However, the customer service and communication from the coordinators/office staff need significant improvement.
I called the staff to check about the delay, but the response I received was quite rude. I was simply told, “We have already shared the tracking link,” rather than being given a proper response or assistance.
I also had a similar experience at the Pune Hinjewadi boarding point. I was waiting at the designated office, but the staff member did not inform me that the bus would arrive on the opposite side of the road. I had to proactively keep checking the road, eventually spot the bus myself, and run to catch it.
I genuinely feel that the Dolphin bus service itself is very good, but the staff need proper training in customer communication and handling passenger queries. A little more courtesy and proactive communication would significantly improve the overall customer experience.
I called the staff to check about the delay, but the response I received was quite rude. I was simply told, “We have already shared the tracking link,” rather than being given a proper response or assistance.
I also had a similar experience at the Pune Hinjewadi boarding point. I was waiting at the designated office, but the staff member did not inform me that the bus would arrive on the opposite side of the road. I had to proactively keep checking the road, eventually spot the bus myself, and run to catch it.
I genuinely feel that the Dolphin bus service itself is very good, but the staff need proper training in customer communication and handling passenger queries. A little more courtesy and proactive communication would significantly improve the overall customer experience.
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Mmannrau
Bus Attendant
The bus attendant's behavior toward passengers was unprofessional. He acted as if the bus belonged to him, argued unnecessarily, and treated passengers poorly. He also demanded money for bags and laughed when questioned about it.
SSayyed98
Worst service
Bus got broke down in mumbai due to battery issue and they took 5 hr to get it fixed, AC bus without patel proper AC, 2+2 sleeper is another blunder they made very congested. Over all worst experience with their customer service too..
GGirishkjadhav
Third class bus
Worst bus don't travel with dolphin travel's…
Actually i dont want to give you 1 star also but there is no option for rating thats why i m giving you 1 star
Actually i dont want to give you 1 star also but there is no option for rating thats why i m giving you 1 star
Rrj.dabhade
Fraud
Totally worst service please don’t book tickets with that , they didn’t give me my refund after there bus was cancelled
SSujitsutar
