Assurance vol
Très mécontent. L’appli charge 2 euros d’assurance contre le vol sauf qu’on ne le voit pas en déverrouillant un vélo et on se retrouve à payer plus dans le vouloir. Je trouve que c’est totalement dissimulé
Response from developer
Merci pour ton avis. L'assurance vol est facultative et désactivée par défaut. L'appli garde en mémoire ton choix : si tu la désactives à nouveau de la même manière que tu l'as activée au départ, elle ne te sera plus facturée tant que tu ne l'auras pas réactivée. Tu peux activer ou désactiver l'assurance avant de commencer ta location.
Tried several rentals-Donkey Best
Donkey was much easier than two other options. Easy app, easy to unlock and lock. I’ll definitely use them again!
Terrific!
It’s my first time using their service and had a thoroughly great time exploring Barcelona by bicycle! I covered so much ground, and the city is so cyclist friendly and laid out really well. Very pleased with my experience and price for the hire bike!
Would Recommend
Great bike, very easy to use
Zero Stars - paid over £40 for one ride!
Outrageous to charge over £40 for one ride, after I had pre paid for a 30 min package and stayed under the 30 min. There were problems with the “end ride” function in the app and it didn’t fully log me out. No warning or anything from the app, just happily stealing money from a pregnant woman who tried the make a healthier choice. I could have spared myself the headache and discomfort of having to deal with this dragged out case. And couldn’t taken a taxi cheaper than this ridiculously expensive bike ride! Never seen anything like it from any other app. Clearly there was a mistake in the system, and other apps like uber ride would aknowledge it and return in full. But not Donkey!
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