High interest rate
Response from developer
Hi Eva/2, we're sorry you feel this way. Interest is calculated on a daily basis on your daily balance. This can be avoided by either clearing your balance in full or reduced by making recommended extra or boosted payments towards your account - Steve
Payment made
Easy to pay
So difficult to make a payment through the app. So many hoops to jump through
Response from developer
Hi G-YFTO, we're sorry you feel this way. We'll make sure we escalate this within the business. Thank you for taking your time to provide us with your feedback. - JJ
As long one doesn’t forget passcode it’s all very well set Payment plan lovely-ncy ………..,,,,,,,,,
Brilliant
Lost card and cannot contact anyone
Response from developer
Hi Kim, thanks for reaching out and I'm sorry to hear you've lost the card. If you've got the app, you should be able to report your card as lost/ stolen by going to the My Card section. Alternatively, if you need to get in touch with us, please call our Customer Services line on 0333 220 2502. The system will ask you to confirm your card/ account number, however, if you do not have these details to hand, please just stay silent and the system will eventually transfer you to an agent - Nicole
Chidimma
Response from developer
Thank you for your review and feedback! I'm really glad you like it and find it helpful, and thank you for choosing our card 😁 - Leigh
Customer Service
Response from developer
Thank you so much for the lovely review! We're glad you like the app! - Nicole
Lynne
Response from developer
Hi there! Thanks for the great review! It's lovely to hear that you're happy with the card and it's benefits! - Nicole
Making a payment
Response from developer
Hi there, thank you for getting in touch and I'm sorry to hear you're experiencing difficulty making a payment! I would recommend getting in touch with our Customer Service team on 0333 220 2672 so that we can look into the reason for this and help get this resolved. Thank you - Leigh
Elkouly
Response from developer
Thank you for your lovely review and feedback! I am pleased you like our app and we really appreciate you taking the time to get in touch 😁 - Leigh
Maybe disappointed!
Response from developer
Hello, thank you for getting in touch with a review and your feedback, and I'm sorry to hear that your card declining caused you embarrassment, this is never our intention. If an account is in arrears spend is blocked automatically, however I can appreciate that you were not aware of the arrears. If set up for online statements, I would advise making sure you have a Payment Due Date alert active, which can be done in your app by going to More > Account Settings > Alerts and Notifications. You can choose to be notified by text and/or email, and customise how many days in advance you're notified. You could also set up automatic payments via Direct Debit by going to Pay > Direct Debit. You can switch the account back to paper statements if preferred, by going to More > Account Settings > Statement Preferences. If a payment is received late, a £12 fee will be automatically applied to the account with the following statement. If you do incur a charge, I would recommend getting in touch with our Customer Service team on 0333 220 2503 so that we can look into this further, especially considering that you have advised this is the first time anything like this has happened. I hope that this information helps and if you have any other concerns please do contact our team on the number above. Thank you - Leigh
I can’t registered
Response from developer
Hello, thank you for getting in touch with us and I'm sorry to hear that you are having trouble registering! What I would advise would be to get in touch with our Customer Service team on 0333 220 2503 so that we can check what information we hold on file for you - if there are any typos in your date of birth, postcode etc this can cause problems when registering. We will also be able to further troubleshoot and help you through the process. Lines are open 8am-9pm every day of the week. Thank you for your time - Leigh
Not impressed
Response from developer
Hello, thank you for getting in touch with feedback. I'm sorry to hear that you've experienced this issue. If you've not done so already I would contact your bank to ensure they've not declined the payment at all. I will also provide details of the issue to our app developers to look into this on our end. If you incur a late fee as a result of this issue, please get in touch with us over the phone so that we can discuss this further. The best number to call would be 0333 220 2503. Thank you - Leigh
5 stars
Response from developer
Thanks Chloe! It's lovely to hear this and I'm pleased you're enjoying your card and app 😁 - Leigh
I love DD
Response from developer
Thank you Rubylou! Its great to hear how much you enjoy shopping in Dorothy Perkins, and that you're enjoying your card. Thank you for being a customer with us 😁 - Leigh
Happy Client
Response from developer
Thank you for your review and feedback! It's fantastic to hear that you're enjoying our app and the customer service is meeting your expectations - we pride ourselves on quality service so this is greatly appreciated 😁 - Leigh
Not working!
Response from developer
Hi there, thank you for getting in touch and I'm sorry to hear you've been having difficulties accessing your account. If the details are entered incorrectly a few times accidentally, the account is locked as a security measure to prevent potential fraudulent or unauthorised access. What we would need you to do is to call us on 0333 220 2503 so that we can run through security and confirm that everything is okay, then we will be able to unlock the account for you ASAP! - Leigh
Pay on line
Response from developer
Thank you for your lovely review and feedback! I hope you continue to enjoy using our app and our services 😁 - Leigh
