Too many steps
Too many steps to place an order, not very streamline
Used to be a good app
Nothing works any more. Does not have my login any more. And there is a second app for Down to Earth. Super confusing!
Deli
But it seems like they tell the deli worker to intentionally ignore customers to encourage people to order off the app or website. Either that or she’s just bad at her job.. either way I feel like policy change needs to be enacted.
Donuts
Can you pretty please add your donuts to the take out menu????
No option to select non-gluten free anymore
I recently downloaded the app and had no problem with my first order of a the mock fishwich and it cost the same as when I used to order it in person from the kiosk.
However, now it’s asking to select a bun a option for the fishwich with no option of non-gluten free bun and makes you select one of the gluten free bun/wrap choices that both cost extra. It won’t let you place an order for it until you select one. So my recommendation is to add a “regular bun” option to the list of bun selections for this particular item.
Also the bean and cheese burrito only offers vegan cheese options but if you order in person there is an option for regular cheese. So another recommendation is to allow the selection for a regular, non-vegan cheese option instead of making it vegan-only when on the app. I’m sure the app works mostly as intended so 3 stars for now.
However, now it’s asking to select a bun a option for the fishwich with no option of non-gluten free bun and makes you select one of the gluten free bun/wrap choices that both cost extra. It won’t let you place an order for it until you select one. So my recommendation is to add a “regular bun” option to the list of bun selections for this particular item.
Also the bean and cheese burrito only offers vegan cheese options but if you order in person there is an option for regular cheese. So another recommendation is to allow the selection for a regular, non-vegan cheese option instead of making it vegan-only when on the app. I’m sure the app works mostly as intended so 3 stars for now.
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