Do Not Subscribe — Paying for 28 Days but Losing Service, Unresolved Low TDS Issue and No Accountabi
This has been a highly frustrating and disappointing experience. The core issue is that the water purifier is consistently delivering water with very low TDS levels, which raises serious concerns about water quality and safety. Despite multiple escalations, this issue remains unresolved.
Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed.
Yet, DP team is still pushing me to recharge the subscription. This shows that the priority is collecting money rather than delivering a working service. Even if I recharge now, the validity is being counted from the previous date, which means I am losing around 10 days of service for a product that has not been functioning properly. This is completely unfair and unacceptable.
There is no justification for asking a customer to pay when the issue is still unresolved. Either fix the problem immediately or process cancellation without enforcing lock-in conditions.
This level of service, lack of ownership, and repeated false assurances have completely eroded trust. I would strongly advise others to think twice before subscribing.
Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed.
Yet, DP team is still pushing me to recharge the subscription. This shows that the priority is collecting money rather than delivering a working service. Even if I recharge now, the validity is being counted from the previous date, which means I am losing around 10 days of service for a product that has not been functioning properly. This is completely unfair and unacceptable.
There is no justification for asking a customer to pay when the issue is still unresolved. Either fix the problem immediately or process cancellation without enforcing lock-in conditions.
This level of service, lack of ownership, and repeated false assurances have completely eroded trust. I would strongly advise others to think twice before subscribing.
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Response from developer
Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
Dangerous Service – Poor Water Quality Caused My Family’s Illness
I am extremely disappointed with DrinkPrime’s service. Over time, their quality has degraded badly, and now it has reached a point where it is affecting my family’s health.
Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water.
Despite raising multiple complaints (more than 7–8 times in a year), there has been no proper resolution. The app itself doesn’t even show complaints older than 3 months, which hides their poor service history. I also requested a replacement of the purifier, but they ignored it.
Because of their negligence, I had to spend over ₹50,000 on hospital bills. This is not just bad service—it is dangerous and irresponsible behavior.
I strongly warn others: do not rely on DrinkPrime if you care about your family’s health. Their declining service and poor-quality filters can lead to serious consequences.
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If you want, I can also make a short version for Google review / Twitter or a legal complaint draft (consumer court).
Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water.
Despite raising multiple complaints (more than 7–8 times in a year), there has been no proper resolution. The app itself doesn’t even show complaints older than 3 months, which hides their poor service history. I also requested a replacement of the purifier, but they ignored it.
Because of their negligence, I had to spend over ₹50,000 on hospital bills. This is not just bad service—it is dangerous and irresponsible behavior.
I strongly warn others: do not rely on DrinkPrime if you care about your family’s health. Their declining service and poor-quality filters can lead to serious consequences.
⸻
If you want, I can also make a short version for Google review / Twitter or a legal complaint draft (consumer court).
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Response from developer
Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
Bad - New Good But Only for 1st Year
I subscribed to the new dp 2years back. And had one before also multiple times but fortunately just for 1year. If you are planning for a new one then everything would be perfect but as it gets old and ask for maintenance their customer support will make you cry blood. The in office team and on ground team who comes are in completely async. They just create a ticket on reaching but the on ground team who comes for the check will just call or come for the sake of marking their ticket complete not for resolving the issue. Learnt my lesson and would close the subscription this year. And what fraud these guys are they dont even intimate you that your subscription is about to end and as you run out of water you realise and have to go for the subscription because you need water now you cannot go for the new ro also. You better mark the calendar to escape the vicious loop.
Thank me later
Thank me later
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Pathetic pathetic service. DO NOT GET THIS!!!!
I made the mistake of getting DrinkPrime since I had heard tall claims from the team and decided that I would give a go. How wrong I was. I decided to relocate to a new house that is 4 to 5 km from my old place and raised a ticket for the team to relocate the purifier on 31st of January. Today is 4th of January, and I have still not had my purifier installed by their team. All of them are absolutely incompetent, and you cannot even contact them via a number because they have a chat based customer support (none of whom will be able to help you either by the way). Absolutely pathetic service, the worst I have ever seen in the industry. Unfortunately for me, I have paid three months in advance out of which two will mostly go to waste because I am pretty sure they will not refund my amount. I request everybody to never even look at DrinkPrime since it is the worst company to have ever been started. Absolutely pathetic.
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Response from developer
Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
Pathetic service
DrinkPrime’s service has been extremely disappointing and frustrating. The main issue is their unreliable customer support—technicians often take days to arrive and rarely fix problems on a single visit. In my case, I had recurring issues with water leakage, filter replacements being delayed, and the purifier shutting down unexpectedly. Even after multiple service requests, the technicians kept making excuses or simply asked me to troubleshoot problems myself, which is unacceptable when you need safe drinking water.
Their app also gives misleading status reports, indicating everything is fine even when the filters are clearly malfunctioning or the purification system fails to protect against mold and algae. When I tried to cancel the service, not only was the process slow and convoluted, but they also deducted a significant amount from my refundable deposit without clearly explaining the charges. Moreover, their recharge system is confusing, and customer care frequently gave vague answers instead of solutions.
The sales team oversells with promises they don’t keep, and there are often hidden charges in the plan, which are never explained upfront. Anyone considering this service should be cautious and get all terms in writing. For hassle-free, reliable purified water, you’re better off exploring alternative brands whose support and transparency are much better.
Their app also gives misleading status reports, indicating everything is fine even when the filters are clearly malfunctioning or the purification system fails to protect against mold and algae. When I tried to cancel the service, not only was the process slow and convoluted, but they also deducted a significant amount from my refundable deposit without clearly explaining the charges. Moreover, their recharge system is confusing, and customer care frequently gave vague answers instead of solutions.
The sales team oversells with promises they don’t keep, and there are often hidden charges in the plan, which are never explained upfront. Anyone considering this service should be cautious and get all terms in writing. For hassle-free, reliable purified water, you’re better off exploring alternative brands whose support and transparency are much better.
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Response from developer
Hi Sid Jeer, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
