Pathetic after sales service
Very poor after sales service. My water purifier started leaking on Sunday night. Reported the issue to DrinkPrime on Monday morning. Technician visited on Tuesday. Confirmed device issue and needs to be replaced. Mentioned he doesn’t have the new device and will add in Notes section of the ticket. Someone senior will pick up and take a look. That’s it. After that there is absolutely no proper response from DrinkPrime. I have raised multiple tickets. Still no response. I received numerous messages over WhatsApp and automated calls on my phone seeking my availability. I stayed at home on Friday and Saturday whole day expecting them to visit and resolve the issue. Nobody turned up. It’s Sunday today. One full week. I have been purchasing water from outside all through this week. Altering my plans to accommodate their technician visits. Anyone planning to opt for DrinkPrime please think twice. Not worth losing your peace of mind.
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Response from developer
Hi Abilash, Our sincere apologies for the inconvenience caused. We're prioritizing your request, and we will make sure this issue is resolved soon. Thanks for your patience!
Fastest services
Oh my God for Water, such a fast service. I just called them. They deliver the device and it got fixed. They sent the technician for the fixation and immediately it was fixed in in a day or so, and wow such such such such quick service and the device is so high-tech. It is so high-tech. They have all the command on device. The purifier works with the Wi-Fi and it shows the pop-up for Recharge and you get the application you Recharge online and immediately it starts. Oh my God, this is so so nice. I really like the technology. If you didn't pay the money, they have the power to stop it online. They have the command over the device from the backend. They can actually you know, operate sitting hundred kilometres far, so they have this special technology just like a Wi-Fi. It works on my Wi-Fi completely. I'm so impressed for Water is such a relief. You don't have to hassle yourself. Call for the water or other purifier is changing the filters. They have all the services they will change accordingly. It it's not your headache.
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Do Not Subscribe — Paying for 28 Days but Losing Service, Unresolved Low TDS Issue and No Accountabi
This has been a highly frustrating and disappointing experience. The core issue is that the water purifier is consistently delivering water with very low TDS levels, which raises serious concerns about water quality and safety. Despite multiple escalations, this issue remains unresolved.
Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed.
Yet, DP team is still pushing me to recharge the subscription. This shows that the priority is collecting money rather than delivering a working service. Even if I recharge now, the validity is being counted from the previous date, which means I am losing around 10 days of service for a product that has not been functioning properly. This is completely unfair and unacceptable.
There is no justification for asking a customer to pay when the issue is still unresolved. Either fix the problem immediately or process cancellation without enforcing lock-in conditions.
This level of service, lack of ownership, and repeated false assurances have completely eroded trust. I would strongly advise others to think twice before subscribing.
Every time, I receive the same scripted response, but there is no real action or accountability from DP team. What is worse is that DP team has already confirmed that the machine will continue to provide the same poor TDS levels, which clearly means the problem is not going to be fixed.
Yet, DP team is still pushing me to recharge the subscription. This shows that the priority is collecting money rather than delivering a working service. Even if I recharge now, the validity is being counted from the previous date, which means I am losing around 10 days of service for a product that has not been functioning properly. This is completely unfair and unacceptable.
There is no justification for asking a customer to pay when the issue is still unresolved. Either fix the problem immediately or process cancellation without enforcing lock-in conditions.
This level of service, lack of ownership, and repeated false assurances have completely eroded trust. I would strongly advise others to think twice before subscribing.
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Response from developer
Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
Dangerous Service – Poor Water Quality Caused My Family’s Illness
I am extremely disappointed with DrinkPrime’s service. Over time, their quality has degraded badly, and now it has reached a point where it is affecting my family’s health.
Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water.
Despite raising multiple complaints (more than 7–8 times in a year), there has been no proper resolution. The app itself doesn’t even show complaints older than 3 months, which hides their poor service history. I also requested a replacement of the purifier, but they ignored it.
Because of their negligence, I had to spend over ₹50,000 on hospital bills. This is not just bad service—it is dangerous and irresponsible behavior.
I strongly warn others: do not rely on DrinkPrime if you care about your family’s health. Their declining service and poor-quality filters can lead to serious consequences.
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If you want, I can also make a short version for Google review / Twitter or a legal complaint draft (consumer court).
Due to poor maintenance of their water purifier, my entire family suffered from severe food poisoning and diarrhea. This is not a small issue—it is a serious health hazard. Even their own technician admitted that they have started using cheaper quality filters because of high customer volume. This is completely unacceptable for a company dealing with drinking water.
Despite raising multiple complaints (more than 7–8 times in a year), there has been no proper resolution. The app itself doesn’t even show complaints older than 3 months, which hides their poor service history. I also requested a replacement of the purifier, but they ignored it.
Because of their negligence, I had to spend over ₹50,000 on hospital bills. This is not just bad service—it is dangerous and irresponsible behavior.
I strongly warn others: do not rely on DrinkPrime if you care about your family’s health. Their declining service and poor-quality filters can lead to serious consequences.
⸻
If you want, I can also make a short version for Google review / Twitter or a legal complaint draft (consumer court).
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Response from developer
Hi, We’re sorry for the inconvenience. Please share your Ticket ID or Purifier ID by emailing escalations@drinkprime.in or text on WhatsApp 9513374432, so we can resolve this quickly. Thank you for your patience.
Bad - New Good But Only for 1st Year
I subscribed to the new dp 2years back. And had one before also multiple times but fortunately just for 1year. If you are planning for a new one then everything would be perfect but as it gets old and ask for maintenance their customer support will make you cry blood. The in office team and on ground team who comes are in completely async. They just create a ticket on reaching but the on ground team who comes for the check will just call or come for the sake of marking their ticket complete not for resolving the issue. Learnt my lesson and would close the subscription this year. And what fraud these guys are they dont even intimate you that your subscription is about to end and as you run out of water you realise and have to go for the subscription because you need water now you cannot go for the new ro also. You better mark the calendar to escape the vicious loop.
Thank me later
Thank me later
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