Drive and Shop with Shipt User Reviews

Customer Experience

Positive experience33.7% of reviews
Neutral10.9% of reviews
Negative experience55.4% of reviews

~ Based on 967 written reviews from the US App Store.

What users say

Is Drive and Shop with Shipt Safe?

Drive and Shop with Shipt appears safe based on user ratings. AppsHunter Safety Score for Drive and Shop with Shipt is 94/100.

This assessment is based on 226,966 user ratings, with an App Store average of 4.7/5.

Safety Analysis

93.0% of ratings point to a safe experience
3.0% of ratings suggest some concerns
4.0% of ratings point to a risky experience

~ Based on 226,966 App Store ratings for Drive and Shop with Shipt.

Is Drive and Shop with Shipt Legit?

Drive and Shop with Shipt appears to be a legitimate app. AppsHunter Legitimacy Score for Drive and Shop with Shipt is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Corp needs help

It’s always been fun to help the customers when they need groceries. You meet new people. And get to help people who can’t get out of their house get what they need. Good way to earn a few extra dollars.

Only worth it with bonuses

I used to get daily bonuses very frequently.. which is the only thing that makes this gig really worth it. Please offer me daily bonuses if you want me to work for you consistently.

The app

Would really like the app to work better. When something new is launched seems like the app crashes. Or has issues. And when there are new offers being put out there, i.e. the tiered bonus should have a launch date so everybody can prepare. I am a Metro advisor and I receive notification last week that the pay screen is going to be changing. Well it has not changed in my area because the shipt shoppers have not mentioned anything to me about it changing it was supposed to launch on Wednesday, 29 July and it hasn’t changed
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They took away my account

They took away my account for a small mistake it was new I was only two weeks old and I have done everything possible so that they give me another chance and they don’t want

Don’t get work

I’ve been using Shipt for years built up a ton of preferreds and I have perfect stats, but they refuse to give me any quality orders. The way their algorithm works is incredibly unfair.

Tip Bait

A customer just moved into a half a million dollar house and put 30 est tip for 73 items tons of things were out of stock so the order wound up taking me 2 hours and I got paid 20 bucks for it no tip sad story

Good job, but…

I really do enjoy doing Shipt orders & meeting people.
Loyalty bonuses & better pay for routes out of our zone (ones that are a great distance to deliver or maybe gas reimbursements?), would be great!
Also, wish we could get answers faster from reps & consistent answers, too. It used to be so easy & now it’s not so. I understand it’s probably easier for your side, just wish it was a littler easier for the shoppers.
Thank you!
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Amigable

I enjoy working here; I just want to be heard regarding a situation that could help me work more effectively. I sent an email but didn't receive a reply; I would appreciate it if you could review it and let me know something.

Extra Cash

Shipt is a good way to earn some extra money .. very easy to handle the app .. and you can always get a live representative to help you if you have issues ..

Low pay

Is it me or has shipt switched to nothing but delivery orders ? People are getting all these groceries and we can’t even get tipped. Where are all the shop orders ? And if it is shop no one is tipping. Don’t tell me shipt is stealing tips like these others apps?! I’m disappointed. I use to brag about this app. Total garbage now
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Unrealistic expectations when it comes to time to complete orders.

Very irritating. Done shops don’t show up, no pay then you’re late two minutes they ding you, other times you can be 30 minutes late and no problem. Sometimes it takes longer to get items that aren’t on the shelves but show in inventory.😡😡😡

Wage theft

Did a few orders today, only one shows in my payment history. Where is my money?!

Terrible

The decline of Shipt is very upsetting. Shipt use to be the best gig platform, the implementation of ai has ruined everything Shipt once stood for. Every order is bundled, you get no real support when need, you get no orders if your not a minority, the pay has gone down as gas prices rise and it’s just an overall poor experience for customers and shoppers. They over hire zones that’s already saturated rather then making the hiring process zone specific. Orders sit in the open metro for hours at a time while certain zones orders disappear in seconds. Witherspoon has single handily ruined Shipt. After reading their reviews it’s clear that they are paying for good reviews and or is using ai to generate reviews. This is a true veteran shopper review and is how many other veteran shoppers feel.
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To Shipt Trust & Safety and Executive Support

Shipt is an awful app to work for. They abruptly deactivated my shopper account, claiming I violated their terms regarding missing packages. The truth is, I never actually received those packages from the pickup location in the first place!This was a stable side job that kept consistent money coming into my account, and they stripped it away over a logistical error on their end. They penalize innocent shoppers for their own inventory mix-ups without doing a real investigation. Do not rely on this app for income—they will cut you off over mistakes you didn't even make.
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Payment and route

They don’t loyalty to route
The route have more miles
The time is more
Payment you need to wait just direct deposit

Great app bad service

I’ve worked with shipt and made a lot of money. But the support sometimes just have their head up their butt your account can get deactivated if you get below 4 and a half stars… yes i said that right ⭐️⭐️⭐️⭐️(half star) 👈🏽 it’s bad enough that you sometimes have to deal with rude customers and rude support.. but getting deactivated for being a 4.6/5.0 rating just seems really unfair.. I’d understand if it was like 2 or 3 star overall but as I stated earlier shipt is very stuck up
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App won’t work

I have tried to sign up multiple times and it always says the app is having issues

The Money Maker

Great App To Make Extra 🤑🤑

Amazing Company

I love being apart of the Shipt family

Improper compensation and waste of time.

I do not recommend being a shopper for Shipt. No matter how many deliveries you take, or five star reviews you receive, not be properly compensated when it comes to orders with any type of complication and you will not receive adequate help in a timely manner. For instance, tonight I did an order that contained alcohol. I attempted to communicate with the Customer multiple times, however, there was no answer at the door, and I could not verify the ID for the alcohol. I immediately called customer service and they stated I would have to take the alcohol back to the store. The employees did not know how to process a return for the alcohol because they aren’t able to send the return back to the original form of payment. I was chatting with customer service through text and I was also on the phone. The employees wasted time waiting to see if I would get proper direction on how to process the return. It was after 10 PM so it was late and they were attempting to do their end of closing duties so this was wasting their time as well. I stood around and waited half an hour and was told two different things between chat and being on the phone. I had taken pictures of the order I delivered, and I had taken pictures of the alcohol on the counter at the store. It still was not good enough and I was not giving clear direction on how to process the return and neither were the employees. Eventually, I was just told to leave the alcohol at the store and fortunately a liter at the store was able to speak with customer service and verify that I was there and had given them the product. However, I was only compensated a measly five dollars for returning the alcohol back to the store and ultimately wasting about 45 minutes of my time between. To get in contact with the customer and also waiting at the store dealing with customer service in order to get this return processed. It was very ridiculous and there’s no reason it should be this complicated. I understand things happen and there’s a process, but this was by no fault of my own, and I should’ve been properly compensated. I am someone who has several five star reviews and not a single negative review and I also have customers who have requested me as their preferred shopper and I have several compliments. My reliability rate is 100%. With that being said, I will no longer be a shopper for shift and will move on to other companies offering similar services.
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