I do not recommend being a shopper for Shipt. No matter how many deliveries you take, or five star reviews you receive, not be properly compensated when it comes to orders with any type of complication and you will not receive adequate help in a timely manner. For instance, tonight I did an order that contained alcohol. I attempted to communicate with the Customer multiple times, however, there was no answer at the door, and I could not verify the ID for the alcohol. I immediately called customer service and they stated I would have to take the alcohol back to the store. The employees did not know how to process a return for the alcohol because they aren’t able to send the return back to the original form of payment. I was chatting with customer service through text and I was also on the phone. The employees wasted time waiting to see if I would get proper direction on how to process the return. It was after 10 PM so it was late and they were attempting to do their end of closing duties so this was wasting their time as well. I stood around and waited half an hour and was told two different things between chat and being on the phone. I had taken pictures of the order I delivered, and I had taken pictures of the alcohol on the counter at the store. It still was not good enough and I was not giving clear direction on how to process the return and neither were the employees. Eventually, I was just told to leave the alcohol at the store and fortunately a liter at the store was able to speak with customer service and verify that I was there and had given them the product. However, I was only compensated a measly five dollars for returning the alcohol back to the store and ultimately wasting about 45 minutes of my time between. To get in contact with the customer and also waiting at the store dealing with customer service in order to get this return processed. It was very ridiculous and there’s no reason it should be this complicated. I understand things happen and there’s a process, but this was by no fault of my own, and I should’ve been properly compensated. I am someone who has several five star reviews and not a single negative review and I also have customers who have requested me as their preferred shopper and I have several compliments. My reliability rate is 100%. With that being said, I will no longer be a shopper for shift and will move on to other companies offering similar services.
Show more