Shipt wants receipts. Here’s mine.
I put my time, my gas, and wear on my car into getting Shipt’s orders to people’s doors. On November 7, Shipt deactivated my account. Their email said my last 50 orders fell below their 90% on-time requirement. They gave me the cutoff. They left out my actual percentage and which deliveries they counted as late. Then they sent me an appeal form and asked me to bring the documentation. That’s a hell of a time to discover who’s responsible for showing their work.
The part that got me was “after a careful review.” Somebody decided I was done earning on this app, and the most specific thing they could tell me was the rule I supposedly missed. I can take criticism. Tell me which orders were late. Give me the numbers. If you’re confident enough in the math to cut off someone’s income, you ought to be confident enough to put it in the damn email.
Shipt graded my work on the last 50 orders. I’m grading theirs on how they handled this one. One star, after a careful review.
The part that got me was “after a careful review.” Somebody decided I was done earning on this app, and the most specific thing they could tell me was the rule I supposedly missed. I can take criticism. Tell me which orders were late. Give me the numbers. If you’re confident enough in the math to cut off someone’s income, you ought to be confident enough to put it in the damn email.
Shipt graded my work on the last 50 orders. I’m grading theirs on how they handled this one. One star, after a careful review.
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If I could give zero stars I would
My experience with Shipt has been extremely disappointing. I understand that mistakes have consequences, but I feel the way Shipt handles deactivated shoppers is unnecessarily harsh and lacks basic customer support.
After my account was deactivated, I was essentially left without a way to speak to anyone about my situation. Phone support would not discuss the issue and repeatedly referred me back to generic emails. The responses provided very little information and did not address the specific questions or circumstances I raised.
What concerns me most is that once your account is deactivated, your access is immediately removed, leaving you unable to take care of basic account matters. For example, I had earnings that were still being deposited, but I could no longer access my account to update my payment information. You also lose access to important account information, such as your account number, which can make the appeal process even more difficult.
I understand that Shipt needs standards for shoppers, and I take responsibility for my own mistakes. However, people make mistakes, especially newer shoppers, and there should be a reasonable process for correcting those mistakes and communicating with someone who can actually address the situation.
The lack of communication and support after deactivation made me feel like I was simply cut off and forgotten. If Shipt is going to deactivate someone’s account, there should at least be a clear, accessible process to resolve outstanding payments, update account information, obtain necessary account details, and speak with someone about the decision.
Unfortunately, based on my experience, I cannot recommend Shipt as a company to work for.
After my account was deactivated, I was essentially left without a way to speak to anyone about my situation. Phone support would not discuss the issue and repeatedly referred me back to generic emails. The responses provided very little information and did not address the specific questions or circumstances I raised.
What concerns me most is that once your account is deactivated, your access is immediately removed, leaving you unable to take care of basic account matters. For example, I had earnings that were still being deposited, but I could no longer access my account to update my payment information. You also lose access to important account information, such as your account number, which can make the appeal process even more difficult.
I understand that Shipt needs standards for shoppers, and I take responsibility for my own mistakes. However, people make mistakes, especially newer shoppers, and there should be a reasonable process for correcting those mistakes and communicating with someone who can actually address the situation.
The lack of communication and support after deactivation made me feel like I was simply cut off and forgotten. If Shipt is going to deactivate someone’s account, there should at least be a clear, accessible process to resolve outstanding payments, update account information, obtain necessary account details, and speak with someone about the decision.
Unfortunately, based on my experience, I cannot recommend Shipt as a company to work for.
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Don’t do it
They’re abusive and childish.
Chipt is better
Chipt is good
Getting worse and worse
Used to be one of the best shopper apps but they keep making changes which make the shopper experience more difficult. Just this week they made the item page cluttered by putting suggested substitute at the bottom. I guarantee some shoppers will think that is what the customer requested and sub wrongly. Because they cluttered the page with that they had to hide the info of the actual item you’re looking for (like upc) under details which you have to tap to see. I don’t need extra steps to get to important info while unneeded info is in my face. This is an extra step and just slows me down. I cannot believe anyone who has used this app thought hiding the upc was a good idea. Another change this year is them taking away the customer’s order totals from our payment history. So if someone tips you in a week you don’t know if it’s $5 on $50 or $5 on $1000. Hmm who does it benefit to hide that information?
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Support is absolutely useless
Been trying to use this app but it won’t let me change my address and the digital card page won’t open. Contacted support twice and they are of no help trying to fix the issue. I just need them to change my address and they refuse to actually help me.
Account closed
The app closed my account for claiming unpaid bonuses ; by the way, the money that was left in the account was also not paid. Please gentlemen. If you are strict whit your policies, pay what you owe and the bonuses that are still unpaid …
They ok
Miss a pay week
Will not let me log in and just do a loaded this app and updated it after it just downloaded
WONT LET ME LONG IN APP NO WORKING PLEASE FIX NOW
Working for Shipt
It’s the best
Terrible app
When I’m doing deliveries, it never wants to work, I have to KEEP removing and downloading this app, which is annoying and keeps delaying the time, if I’m doing a delivery and the app said it I’ll take 3 hrs, which is a lie due to not working in certain places, doesn’t want to upload the photo deliveries, to the point I have to call HR, why does a 3 hr delivery taking 5 hrs like this doesn’t make sense and Shipt needs to fix there stupid app
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Rating system is terrible, they hold your tips!!
You get one bad rating and your screwed, you won’t get offered orders!! THEY ALSO HOLD YOUR TIPS AND YOU HAVE TO CONTACT THEM AND ALL OF A SUDDEN THEY COME IN
Racist
Shipt is racist and discriminates against shippers based off of their race and gender. Shipt has been ran into the ground by their racist ceo
Flexibility
I absolutely love the flexibility Shipt offers! I can work around my busy schedule. I e built a great preferred customer base I can count on to help me achieve my weekly goals!
Glitch
It’s slow and it always glitches during the most important time and it should let you know when the stores are remodeling and gives us some grace periods to deliver orders cause some customers be slow with
credentials or the connection isn’t stable to upload proof
credentials or the connection isn’t stable to upload proof
Very good app
I’ve been at it for a year, have over 1700 deliveries under my belt so far. It has its ups and downs, downs mainly when other shoppers rate you badly when they reach summit star and receive their money! I hate that the most! Also another downer is the AUTOMATED GENERIC NO response to stat forgiveness. That is SO annoying, having to resubmit more than once is ridiculous. I wish they would change both of those concerns.
The EXTREME upside, I’m retired so this helps pay for my medication that Medicare doesn’t cover, and I like shopping, that never gets old!
The EXTREME upside, I’m retired so this helps pay for my medication that Medicare doesn’t cover, and I like shopping, that never gets old!
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Sid
Best
Needs work
Time gaps suck. A hour to shop for 60 items is ridiculous. Customers need to have an alternate options planned before hand to eliminate a stall in shopping. Customers need to give more detailed description about where they are located. Pay is terrible for all of it. The pay out system takes to long if I completed the task throw that in my account with in the 30 minutes that I finished. Certain shopping options should be automatically bundled together with stores and there should be time allotted to get to both situations without having to panic. Orders without tips should have promo pay attached or a on time delivery bonus. Other than that the app is good but it’s so many other things that I can complain about…Lastly target orders need to be in tune with the inventory in store is it says anything less that 10 that item shouldn’t be able to be shopped also shipt need to communicate with said stores and tell them associates should be in every department to assist.
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This app tip baits
This app pays the lowest out of all the gig apps. For the estimated tips I yet to get them which is why I’m glad I didn’t bother traveling long distance to make a delivery.
99% of the customers don’t even tip
I don’t get many orders where I live but it’s fine I use other gig apps.
99% of the customers don’t even tip
I don’t get many orders where I live but it’s fine I use other gig apps.
The best
No es justo que le den los pedidos a los nuevos en vez de a nosotros los
Que tenemos más de un año con ustedes … así que cambien sus prioridades
Que tenemos más de un año con ustedes … así que cambien sus prioridades
