Where is my Data?
I like this app a lot, when I have data. 70% of the time, my water usage is updated daily with a 48 hour delay - so today (Thurs.) I would see my usage from Monday. However, 30% of the time the data may not be reported for a week or more. It’s been 8 days! Where is my data? It’s so frustrating. I’m in the middle of fixing leaks and trying to change habits to use less water and I have no feedback. I cannot depend on this app to have consistent data, and without data it’s useless.
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Still broken - good enough for government work
Really? Can anybody make this app work? It’s been broken for ages now. What a joke.
Current version won’t load
The current version doesn’t load on my iPhone 13 Pro Max. I get a back screen and then the app quits.
App not working
The last recorded date for usage is April 10, 2023. I have reloaded the app and still no new recordings. I try to go to ‘support’ and get a message that it can’t be accessed. My iPhone is up to date so that is not the problem. I am sure support could help if I could get to them. I like checking weekly usage to make sure we have no irrigation leaks. Any suggestions on how to get this app working?
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Black Screen
App no longer works. It was great when it did over a year ago, but now when I launch the app on my iPhone nothing loads. It’s just a black screen. Help!!!
New user registration doesn’t work
The new user registration doesn’t work. It wants information that there isn’t a place to put it or is out of place. Example, it wants your email address, but the box to put it in is crammed between other text and not below where the other boxes are. Then, it wants your account number and address, but there is no box to put address. When you Verify account, it wants your name again. So basically, you can’t create a new account.
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Black screen
The most recent app does absolutely nothing. They probably discontinued it and couldn’t even bother to tell me.
There was a problem
Just received my first water bill for my water and have the app already downloaded I put in all of the information it asked for and it keeps telling me something went wrong I want to use it but if it’s giving me this much trouble I may just uninstall it
Can’t get past the zip
I’ve downloaded this app with no problem. I followed the steps to create an account. The first step asks for my zip code. I enter my zip code and I get the following message back: We don’t currently have a relationship with water utilities in your geographic area. Now that’s not true. I have neighbors and friends in my area/city that use this app.
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Reduced water usage by 28%
Extremely helpful!
very helpful and simple
I really have appreciated the monthly emails showing my water usage in comparison to my goals and the usage of people around me. It has helped me be more aware of how my simple adjustments affect my conservation and also my costs.
Good app - utility might not have all the features
Had an issue with the initial login but Alison from customer support was very kind and helped me.
The app is much easier to access and is prettier than my utilities web portal
FAQ on the website is rather helpful - seems my utility company only reports updates every month (even though on the utility website it shows an image of the app with daily usage) - I’ll call them up to see if they can upgrade my meter.
Suggestion to the developer to show the features that the utility company and/or meter supports. I think you put a lot of work into your app for all of your tenants. This would show customers what value your app provides that they are missing out on and the additional data they could be getting. E.g. showing that users who only receive monthly reports could get daily or hourly reporting if they contact their provider for a new meter.
The app is much easier to access and is prettier than my utilities web portal
FAQ on the website is rather helpful - seems my utility company only reports updates every month (even though on the utility website it shows an image of the app with daily usage) - I’ll call them up to see if they can upgrade my meter.
Suggestion to the developer to show the features that the utility company and/or meter supports. I think you put a lot of work into your app for all of your tenants. This would show customers what value your app provides that they are missing out on and the additional data they could be getting. E.g. showing that users who only receive monthly reports could get daily or hourly reporting if they contact their provider for a new meter.
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Great app
This app was a lifesaver. We have a vacation property and not always there. A couple of busted sprinklers made this app indispensable. Probably saved us hundreds of dollars.
Useful for a drought prone city
I appreciated getting monthly updates about our usage as we had a garden that needed watering. Seeing its high usage, we added a rain barrel to catch water which was very useful.
Great app for water conservation!
Love being able to track my usage and get leak alerts. I was surprised how much water I was using, especially with my sprinklers this past summer. We’ve been able to get our usage down thanks to using Dropcountr!
Thank You Customer Service
Needed to switch owners of account (within same family). Contacted Customer Service and Alison addressed the issue. What was really surprising was she wanted to know if everything worked after. Wow, a company that cares about their customer. Very refreshing!
Now for the app. This is a fantastic app that alerts me to any potential water problem sooner than the few days it usually takes the local water department to notify me of a problem (specifically over a weekend). This is nice insurance for a second property that is not 100% occupied. I hope my primary living city offers this to their customers soon.
Now for the app. This is a fantastic app that alerts me to any potential water problem sooner than the few days it usually takes the local water department to notify me of a problem (specifically over a weekend). This is nice insurance for a second property that is not 100% occupied. I hope my primary living city offers this to their customers soon.
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Water Monitoring App
This app info was sent to me by my water company. I’ve set it up on my phone & it works perfectly. I can now easily monitor our water usage & compare it to the average use of my neighbors.
City of Austin TX Reccomended
The benchmark on consumption vs similar neighborhood homes was great to see and motivate adjusting our habits.
Helpful App
Very useful app for determining when and where your water is used. For example hourly and daily stats help figure landscape use vs in house use. Also helped me find that I had a leak since it showed water use overnight. Definitely recommend.
Very useful app
This tool helped me to figure out the issue when my water bill went doubled. I recommend this app.
