Poor application design
This app would be a lot better if a lot more time and effort was put into its development. I am not sure who was in charge of the ux/ui design and development but it honestly feels like it was slapped together in about 5 minutes. It takes multiple times to scan the license the application fails to save customer profiles more often than not and the interface is still feels like it is a pre alpha build also the fact that there is zero compatibility with other applications from COX automotive makes the system even less desirable to use.
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TRASH
This stupid app works all day until I have a customer right in front of me. Then I have to ask repeatedly to get their license back from them to rescan it. So inconvenient and frankly embarrassing.
Keeps freezing
They need to fix this app
Frustrating
This app seems to have issues across the Apple platform. It doesn’t work most of the time when it comes to scanning correctly. My coworkers have Android and seem to have no issues with this app. Not sure why there is a difference in performance between platforms but it is frustrating to deal when working with a customer.
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Needs an update for the new iOS
Ever since moving up to the new iPhone, the app has become unusable. I’ve tried deleting and redownloading the app but I’ve only ever had a problem since having the iPhone 15 Pro.
Sales
After reset password, login successfully but not able to scan license. “Touch box for front image” nothing happen.
Functionality
The idea of the app is great but it’s a 50/50 chance if it’ll work when your using it. Like other comments have said, makes it difficult and frustrating when working deals. Also, not enough effort put into making this app. It looks like I could’ve made this on my desktop in 5 minutes.
Scanning Issues
Won’t let me scan documents or IDs, just takes the picture and freezes forcing me to shut down the app. Only started happening in the last 3 weeks
Not working on IPhone 15 Promax
I have been using DSGSSMobileApp for about a year on my old iPhone 12 without really any issues. I recently upgraded to the iPhone 15 Pro Max, and when I go to scan a customers license, it just freezes. Not sure if the app needs upgraded to include the new iPhone?
Not compatible with iPhone 15 pro
I can’t scan anything because of the camera I believe on the new iPhone iPhone, even though the app says it was updated three days ago
Inconsistent at best
Our dealership requires that we use this app. The experience is that it thinks your customer is already loaded in it. It also crashes before you can load the co buyer driver license and insurance . Once it crashes you wonder if the information went in or not. The idea of the program is that you don’t have to have paper copies of personal information, but since you are unsure in the information was captured or not you have to re ask the customer for documents and photo copy them. This program is a great way to double your work and the time it takes to complete a deal.
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Not Reliable
Been using this at our dealership for a few months and you never know if it’s going to work or not. Constantly the app/site crashes, not a good look when trying to work deals. Tons of glitches it seems like they threw it all together in a week.
Good idea, poorly executed
Our dealership recently implemented this software. It’s hard to use and clunky. It’s a good idea and I believe it’s a good practice to make sure our customer’s information is safe. But the scan feature works about 50% of the time, and sometimes doesn’t upload to the database, and the app frequently crashes. These are simply software issues and hopefully will be resolved soon.
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Not reliable
Crashes often when adding a customer and then makes you re-add them creating duplicates for the same person
Easier than I thought
I was surprised at some of the reviews. I found the app super easy to use and have been using it for over a year. Like anything there was a learning curve, but it didn’t take long to figure it out. It makes it so easy for me to check in every customer , every time.
Not a Good Update
Impossible to add customers , you have to delete the app and downloaded again , very time consuming. Great idea but low quality, sometimes work, sometimes doesn’t work.
Terrible to use
God awful app that completely gets in the way of my work
Update ruined it
Can no longer scan customers license. The app will crash every time even after several resets.
Best Compliance App
Simple to use, fast, reliable and integrates seamlessly with our CRM in a way that keeps the entire process fluid. Well done
