Cant login
Doesn’t let me login , when I request to talk to an agent , it keeps asking to login. Pointless.
A hassle to use the app always
Honestly, every-time i open the app it asks me for an app update. When I’m done with the update it most of the time gets stuck or lags.
Additionally, there is always a requirement to re-login as well. This is not a banking app to go through these many hoops just to check your usage or recharge. The developer seriously needs to make it more user friendly. Why does this app required these many updates really?
Additionally, there is always a requirement to re-login as well. This is not a banking app to go through these many hoops just to check your usage or recharge. The developer seriously needs to make it more user friendly. Why does this app required these many updates really?
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Review concerns
Reading from people reviews I think DU should immediately do something to remedy the situation people are complaining a lot about your network services
constant blockage of line without warning even if autopay is set up.
Constant blockage of services even if autopay is set up is really inconvenient. I guess it’s part of the process. Otherwise network is good.
Upgrading home package without my consent
I received a call from a person claiming they are du to assist in renewing my contract. She promoted to upgrade my home package, I said that I am satisfied with the current one then she said in that case we will schedule someone to come and replace ur router. I told her no need to do this as it is working perfectly fine. She said if you upgraded only additional 50 AED then no need for anyone to come to replace it. I said if it’s only 50 AED then it’s fine because I work very long hours and I can’t be home for a technician to come and do any work. Now I am receiving bills with 130 AED extra charges.
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Quality and install
Awful service, badly mis sold and installed. Awful
Signal
Signal
Very easy
Amazing service
Useless
Absolute trash!! You will have to visit a du store if you need to get anything done including updating the emirates id because there is a 100% chance the app will give you a server error and not work.
Disaster
Useless, terrible service, just showoff, avoid this company and runaway...
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Disconnection all the time
My bill was due on 6th August, and on the 8th August due to unpaid bill of 250 dirhams, you disconnected me without a reminder notice. You’ve done this many times.
To many updates
Every time I need the app it needs to update first. Less frequent uppe please!
Useless support
Useless app for a useless company
Terrible service
I got my service cut off for the 5th time.
horrible services
honestly such a struggle with du, i regret joining them.
We have a new winner
I thought the ADCB app was the worst one… but this takes the cake now. At least they’ve finally launched a new app. This has been awful for years.
Support bots fail
Stranded overseas I bought roaming data that failed to activate. Support asked me 3 questions over and over and over and over and over until I had no choice but to exit the support channel. This gave me zero support and wasted my time more.
Poor service and coverage
Expensive, poor services and coverage
Bills and service interruption
Since du has this strange idea of dividing bill, my service got interrupted twice. They are not making things easy.
Misleading Sales Practices and Poor Customer Service
Third-party agents appear to provide misleading offers and inaccurate information on behalf of Du. Customers are promised terms that do not match the actual contract, creating frustration and distrust. This reflects very poorly on Du’s reputation, and we are extremely unhappy with the poor service and lack of accountability.
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