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Disconnection all the time
My bill was due on 6th August, and on the 8th August due to unpaid bill of 250 dirhams, you disconnected me without a reminder notice. You’ve done this many times.
To many updates
Every time I need the app it needs to update first. Less frequent uppe please!
Useless support
Useless app for a useless company
Terrible service
I got my service cut off for the 5th time.
horrible services
honestly such a struggle with du, i regret joining them.
We have a new winner
I thought the ADCB app was the worst one… but this takes the cake now. At least they’ve finally launched a new app. This has been awful for years.
Support bots fail
Stranded overseas I bought roaming data that failed to activate. Support asked me 3 questions over and over and over and over and over until I had no choice but to exit the support channel. This gave me zero support and wasted my time more.
Poor service and coverage
Expensive, poor services and coverage
Bills and service interruption
Since du has this strange idea of dividing bill, my service got interrupted twice. They are not making things easy.
Misleading Sales Practices and Poor Customer Service
Third-party agents appear to provide misleading offers and inaccurate information on behalf of Du. Customers are promised terms that do not match the actual contract, creating frustration and distrust. This reflects very poorly on Du’s reputation, and we are extremely unhappy with the poor service and lack of accountability.
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No disney plus
Till now - SINCE MORE THAN A YEAR - du did not support me to add disney plus in my account and its included in my plan!! I am paying for it, i demand immediate action and refund
Application is not opening.
I have been trying to access the app for a couple of days, but it is not working. It either gets stuck on the 'getting the app ready' page or keeps buffering. Why is this happening?
Response from developer
Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with UAE Pass option or created username & password initially to get the full access. 💙
WORST App and customer service ever.
Bunch of useless systems that never work. Heavy app, horrible website and don't bother calling customer service!
App doesn’t work
App doesn’t open and keeps crashing for the past couple weeks.
Making cancellation a Hell of difficult
2 or 3 years ago, there were options to cancel the plan in the app. Now, for some unknown reason, they managed to remove it making cancellation of plans a HELL of difficult for people outside the country. Now, I have complied with all the necessary documents and advance payment as per their instructions thru email. They still provided me the very standard generated email like going to the nearest branch. Bla bla bla… like just cancel my existing account and stop making a hot mess problem out of it.
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Response from developer
Please accept our apologies for the inconvenience caused. We request you to please share details of your issue with Customer.care@du.ae We will resolve your concerns with priority.
App crash
Honestly one of the most frustrating apps I’ve ever had to use.
The app crashes constantly half the time it doesn’t even open properly. And when it does open, trying to check usage history is another nightmare because it either loads forever or simply doesn’t show anything at all. This isn’t an occasional bug anymore, it’s a recurring issue that many users are clearly facing.
On top of that, the network drops in so many areas, which makes the overall experience even worse. The only reason people continue using this service is because there are very limited alternatives available.
DU seriously needs to step up both its customer service and app performance. If users can’t even access the app when they need it, then what’s the point?
The app crashes constantly half the time it doesn’t even open properly. And when it does open, trying to check usage history is another nightmare because it either loads forever or simply doesn’t show anything at all. This isn’t an occasional bug anymore, it’s a recurring issue that many users are clearly facing.
On top of that, the network drops in so many areas, which makes the overall experience even worse. The only reason people continue using this service is because there are very limited alternatives available.
DU seriously needs to step up both its customer service and app performance. If users can’t even access the app when they need it, then what’s the point?
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Response from developer
Thank you for downloading our app. We'd love to help you with this issue. We advise you to remove the App then reinstall the latest version from the store, also make sure to update your device’s software too after clearing the cache, then try again to login with created username & password initially to get the full access. 💙
Auku
Very cool
Terrible
Bad connectivity, always glitches in app, the worst customer service
Customer
The application is very slow and most of the time it doesn’t work
