Life changing!!
I haven’t got a car at the moment and my cat woke up with an irritated eye. I was looking at spending over $50 in Ubers and potentially hundreds in vet fees, plus stressing out my cat. Instead I tried Dutch. Within 30 mins I had a productive appointment with a super nice vet while my cat lounged around like a happy loaf in front of the camera. Plus, knowing I have this service for a YEAR for less than the cost of one in-person appointment gives me an incredible peace of mind. It can’t replace in-person care for severe issues of course, but this is still an amazing value and resource for pet parents.
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Fraudulent service
They get you for the “cheap” virtual call that takes a day or more to schedule and then charge crazy fees for pharmacy. They even charge you fees just to send the prescription to your pharmacy. Choose a different virtual vet. This is a SCAM!!
Not available when I needed them
It is Thursday and I wrote that I think that my dog got bit by a snake. They scheduled me for Monday. This means that I still have to pay for a local vet. Why even have Dutch
Super Helpful Vets
Quick and professional service! Meds available by mail. Can be rushed. No problems at all!
Not 24/7, Hidden Fees, Not As Advertised
👎👎👎 Not 24/7. Not open on the weekends, not enough vets on hand to get a weekday daytime appointment unless it is a week out (good luck when your pet needs care or meds). Had to take an appointment at 5:30 am. Who the h$ll wants to get up for an appointment at that time of day because they don’t want to wait a week for an appointment?!? Pets need care for a reason. They need more vets to work with to provide the service advertised.
Then the hidden fees: $5 admin fee just to enter a pet online when it costs them nothing, $25 missed appointment fee, & $5 fee just to place your prescription with them. If you don’t fill a prescription through them, it is an awful wait to transfer it somewhere else since they make the company filling reach out to customer service (good luck) and won’t just give you a script. Just to get a prescription with the Dutch delay, I had to wait a week to get meds and then because of the several day delay, my meds were to be delivered a week later than my appointment while on vacation and it was a refrigerated item. When I placed the online script, the delivery date was acceptable. Due to their delay, the delivery date was days later and I was out of town. Total loss of money on the refrigerated prescription and delayed care for my pet. Now I have to start over on a whole new script for double the cost. Is this the quality of care you want?!?!
This company and the entire process is a joke! JUST GO ELSEWHERE!!!! Very dissatisfied customer. Services are misrepresented and very misleading to consumers. It costs you more in the end and your pet is who suffers with delayed care. 👎👎👎
Then the hidden fees: $5 admin fee just to enter a pet online when it costs them nothing, $25 missed appointment fee, & $5 fee just to place your prescription with them. If you don’t fill a prescription through them, it is an awful wait to transfer it somewhere else since they make the company filling reach out to customer service (good luck) and won’t just give you a script. Just to get a prescription with the Dutch delay, I had to wait a week to get meds and then because of the several day delay, my meds were to be delivered a week later than my appointment while on vacation and it was a refrigerated item. When I placed the online script, the delivery date was acceptable. Due to their delay, the delivery date was days later and I was out of town. Total loss of money on the refrigerated prescription and delayed care for my pet. Now I have to start over on a whole new script for double the cost. Is this the quality of care you want?!?!
This company and the entire process is a joke! JUST GO ELSEWHERE!!!! Very dissatisfied customer. Services are misrepresented and very misleading to consumers. It costs you more in the end and your pet is who suffers with delayed care. 👎👎👎
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Too good to be true
I thought it would be great to have telehealth for my dog who deals with allergies and frequent vet trips to manage flare ups. The appointment to get the call with the vet was great. However that’s where it ends. My dog needed medication and you have to order medication through Dutch. It has been 6 days and we are still waiting and no estimate of when we will be getting our medication for our dog. In the meantime his health is declining. They were not transparent in how long medication fulfillment would take and on top of that, they make you pay for an annual membership before you can even make an appointment. If they were able to deliver medication in a timely manner, this would be an amazing service, but I guess it’s too good to be true.
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Great Service at a Fair Price
I have multiple pets and like most of us these days, money is tight. Dutch has been a lifesaver. The vets (I have seen 2 so far) are very knowledgeable, offer solutions that work, and make me aware of when it is important to follow up with a local vet and what to tell them. The meds I have purchased through their pharmacy have been priced competitively and arrive at my door pretty quickly (my in-town vet usually has the meds same or next day-Dutch has ranged from 3-7 days. I highly recommend this service-it is worthwhile with 1 pet and practically a necessity with more than one pet.
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Not 24/7 availability
Had to wait a week for an appointment. Terrible advertising
They will nickel and dime you to death
It's only my first appointment. It is handy and easy as it gets for an appointment. The kicker is when you need a prescription. They charge to $7 fee to fill through THEIR pharmacy and they will charge you a $5 fee to transfer each prescription to a different pharmacy. What a joke. They say they price match but customer service is only available M-F. If the Vet is available their customer service should be available. My first appointment with the vet fell on a Saturday. If I went with their pharmacy the standard shipping is longer than a week. Their next shipping options start at $15 with no approximate shipping/arrival time. Really poor attention to detail and customer needs for a vet/pharmacy.
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Appointment schedules a week out
I needed an appointment within the next couple of days . It scheduled me a week out
Dutch is literally killing my dog
I’ll try to make this as short as possible. I used Dutch to get my dogs scripts refilled. My first vet call was easy enough and they mailed my prescriptions-they never showed up. So then I call Dutch who cannot transfer the prescriptions to my local pharmacy unless I do another vet call. After waiting for the prescriptions to get there in the mail I then had to wait another 24 hours to do another vet call. New scripts were prescribed and when I went to have them transferred to the pharmacy(which takes hours on the phone to do IF you can even get through to a human) they said that the vet (who knew my whole reason for doing another vet call was to get these prescriptions sent to a pharmacy) prescribed a medication that could not be transferred to a pharmacy. So then Dutch tells me they cannot get in contact with their own vet, I sent countless messages and hours on the phone. The vet never responds and there’s nothing Dutch would do about it. Another 24 hrs pass and the vet finally responds and DOES NOT EVEN READ MY MESSAGE or change the script to the correct one. Again I called Dutch spend hours on the phone and again they cannot get in contact with this vet. So now I am absolutely screwed, my dog has been 5 days without her meds and is extremely sick, they are saying I have to wait another 24 hrs to do ANOTHER vet call for the same script. I would only recommend Dutch to people who do not care about care about their pets and want them to suffer. If you have any questions for the vet after your visit-too bad they will never respond to you again! This company has been absolutely terrible beyond words. Would not recommend to my worst enemy. Absolutely awful terrible experience. Vets are awful and the customer service is non-existent
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False Advertising
We choose this option because they were available 24/7, also stated same day visits, nights and weekends.
This sounds awesome and beneficial as we have a ringworm outbreak in a house with 4 fur babies. When I selected to schedule a visit it required me to set-up a membership before being able to select appointment details. Did this and found no appts available for days. I selected the earliest available with was 48-hrs later at 6a, I sat and waited. The day before I got a message stating apps available today, tried to change my appt (not available on app, and called in and no one answered). Texted them and was told that they do not allow you to schedule appts for more than one pet at a time, and that there were no more appts that same day. Texting had a 45-min delay.
Finally got two pets seen, now I went to order Rx to find it will not be available for a week.
Not sure how this is more effective than an inperson visit. Sure it saved us money, but leaves us hanging for Rx’s. Definitely NOT worth it! Canceling my membership.
This sounds awesome and beneficial as we have a ringworm outbreak in a house with 4 fur babies. When I selected to schedule a visit it required me to set-up a membership before being able to select appointment details. Did this and found no appts available for days. I selected the earliest available with was 48-hrs later at 6a, I sat and waited. The day before I got a message stating apps available today, tried to change my appt (not available on app, and called in and no one answered). Texted them and was told that they do not allow you to schedule appts for more than one pet at a time, and that there were no more appts that same day. Texting had a 45-min delay.
Finally got two pets seen, now I went to order Rx to find it will not be available for a week.
Not sure how this is more effective than an inperson visit. Sure it saved us money, but leaves us hanging for Rx’s. Definitely NOT worth it! Canceling my membership.
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Amazing Vet Services!
I have used the service and worst times and I can’t say I’m more pleased than I would’ve expected! What an excellent convenience and a savings! I found the vets to be compassionate, knowledgeable, and very friendly and easy to talk to. Thank you, Dutch for doing a great job!
The Vet was great
Enjoyed the video call with Dr. Koya. Answered all my concerns. Waiting on scripts and quick results.
Relived
I actually had to walk out of our local vet because they were trying to force me to pay test he didn’t need. I was afraid that he wouldn’t be able to get his antifungals and antibiotics that he needed with just a zoom vet visit. I was so wrong not only is she prescribing his antibiotics I am getting 20% off his flea tick heartworm medication’s. She really knew what she was talking about recommending the best topical and best solution for my poor boy and his skin lesions and itchy skin. I am recommending Dutch to everybody. I know with pets no stress of taking them to the vet. My boy was calm because he was at home insanely good.
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Thankful we found Dutch!!
5 stars! We had our consultation this morning for our Staffordshire Bull Terrier, Harley. She had been experiencing ear issues, head shaking, and allergy-related symptoms. The veterinarian was professional, thorough, and easy to talk to. Harley was diagnosed and prescribed a treatment plan right away.
The entire experience was fast, convenient, and stress-free. Instead of waiting days for an appointment, we were able to get answers and a treatment plan from the comfort of home. We’re very grateful for the help and would absolutely use Dutch again.
The entire experience was fast, convenient, and stress-free. Instead of waiting days for an appointment, we were able to get answers and a treatment plan from the comfort of home. We’re very grateful for the help and would absolutely use Dutch again.
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Dutch simply does not understand the service they provide
I was pleased with Dutch at first. It took all of the hassle out of vet visits and provided a low stress appointment for my dog. The issue arose the second time we used Dutch. After what was diagnosed as a staph infection, the vet prescribed antibiotics. Everything went smoothly until it came to shipping. Dutch simply does not have the infrastructure to compete with your local vet. I ordered the meds on a Tuesday, selected expedited shipping, and the meds are not scheduled to arrive until the following Monday. For a dog with a staph infection, that is simply unacceptable. Paying for shipping in this day and age should result in some fashion of two day turnaround. After realizing the meds wouldn’t be here, I contacted Dutch support to have them provide an emergency prescription to the local pharmacy to get us by until the delayed shipment arrives. After several emails and a call, there has been no progress made. In fact, the individual on the call never sent the follow up email he assured me was coming to solve everything. Long story short, we have an emergency in-person vet visit to resolve what Dutch could not. Disappointing to say the least. While it may seem like a beneficial service at first, they clearly lack the logistics and infrastructure to compete. Do yourself a favor and look elsewhere or start with your regular vet, you may end up back there anyways.
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New Mexico Residents can’t use
NM regulation doesn’t allow online vet appointments that give out anything other than the advice you could call your local vet and get for free. This was a huge waste of money and false advertising and im doing everything I can to get a refund. 0/10 don’t recommend for NM residents!! Were already one of the poorest states, now we get to pay for vet services on here and not receive them too!
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Not that great
Customer support is nonexistent. I’ve been pending a pharmacy order for five days and all it says is processing. There’s an email address for customer support which no one responds too. There’s also an 800 number that no one answers if the point is to make that care more simple and prescriptions easier to fill than this app has failed me and my pet.
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CFloss
Very easy and affordable