Scam do not download
This app is a scam. Charges a monthly fee, cool. Charged a visit fee. No problem. Where the problem lies is they advertise meds for a monthly cost of under 200, but when you get to the pharmacy they’re over 1000 I had the subscription for under 4 hours, they charged the subscription fee, and now will not refund me the monthly subscription fee even tho I canceled because they lied about their prices. Predatory company do not use
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Best Doctor
Dr. Odekunle was very kind, caring, and professional. He listened carefully to my concerns and made me feel comfortable throughout the visit. I had a very positive experience and would definitely recommend him.
Sloppy, unserious, disrespectful company.
This is not a serious company.
1. I’ve seen three providers through sesame. Two were disrespectful and condescending.
2. In the latest episode, the provider was unable to correctly dose 2 out of5 medications. In his defense, he seemed to know in advance that Sesame’s system was likely going to lead to problems with prescriptions.
3. Their annual program was a fail because they could not even generate a patient number in order for me to take advantage of the benefits I paid for.
4. Their designated mail delivery partners do not necessarily honor their program resulting in no coverage.
5. This all amounts to you not receiving anything close to what you paid for. When these facts are presented to the company, customer service acknowledges them but is unable to resolve and compensate in a timely fashion. The conclusion can only be that Sesame did not come prepared to present their product to the public.
When you don’t come prepared - this indicates that you do not respect your own business or the customer. This is further evidenced by partial and incorrect refunds.
Sloppy, unserious, disrespectful company.
1. I’ve seen three providers through sesame. Two were disrespectful and condescending.
2. In the latest episode, the provider was unable to correctly dose 2 out of5 medications. In his defense, he seemed to know in advance that Sesame’s system was likely going to lead to problems with prescriptions.
3. Their annual program was a fail because they could not even generate a patient number in order for me to take advantage of the benefits I paid for.
4. Their designated mail delivery partners do not necessarily honor their program resulting in no coverage.
5. This all amounts to you not receiving anything close to what you paid for. When these facts are presented to the company, customer service acknowledges them but is unable to resolve and compensate in a timely fashion. The conclusion can only be that Sesame did not come prepared to present their product to the public.
When you don’t come prepared - this indicates that you do not respect your own business or the customer. This is further evidenced by partial and incorrect refunds.
Sloppy, unserious, disrespectful company.
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Confusing account issues, aggressive upselling, and unhelpful support
Wanted one prescription visit, not a subscription — got constant upselling toward their $59-99/mo program instead. Website gave “Page Not Found” errors joining my video call AND uploading required documents (had to use the app instead). Ended up with duplicate account profiles and couldn’t view my own prescription afterward. In-app feedback survey errored out and wouldn’t let me submit a review. Phone support was dismissive, cut me off repeatedly, and gave no real fix for the upload issue. Filed a formal complaint — no resolution. Avoid if you want a simple one-time visit.
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Happy patient
I love the service!! Convenient, fast , friendly and very helpful.
