Sesame User Reviews

Customer Experience

Positive experience71.2% of reviews
Neutral0.9% of reviews
Negative experience27.9% of reviews

~ Based on 215 written reviews from the US App Store.

What users say

Is Sesame Safe?

Sesame: Telehealth Care & More appears safe based on user ratings. AppsHunter Safety Score for Sesame is 98/100.

This assessment is based on 9,269 user ratings, with an App Store average of 4.9/5.

Safety Analysis

98.8% of ratings point to a safe experience
0.2% of ratings suggest some concerns
1.0% of ratings point to a risky experience

~ Based on 9,269 App Store ratings for Sesame.

Is Sesame Legit?

Sesame: Telehealth Care & More appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Sesame is 65/100.

Based on 65 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Happy patient

I love the service!! Convenient, fast , friendly and very helpful.

Excellent Physician

Excellent Physician

What a Relief

Such a nice app. Connecting people who need care to people who can give it.

Worked Great

Same day Dr. Appointment and friendly care.

False advertising

The doctor I was paired with was phenomenal, however, there is a lot of false advertising on Google; when a person searches for a qualified Doctor who can review symptoms and look at images (live video and photographs of the progression of an injury) in order to assess one’s ability to drive, and provide a note for a person’s work, Sesame is suggested. This person/doctor did not feel comfortable with doing that for legal reasons, and therefore told me he would refund me. My visit essentially was a waste of time because of false advertising on Google. I’m not exactly sure how any telehealth would work if the doctors on Sesame cannot take a person’s verbal explanation of symptoms and visual of the physical problem as evidence or cause for an evaluation. Food for thought before you spend the money on an appointment!
Show more

Great service

I love the ease of Sesame!

They’ll take your money

Run run run, I paid $100+ for 15 minutes with a supposed mental health therapist, she just kept interrupting me and didn’t listen at all. 0/10 do not recommend

Amazing

Amazing

Amazing

Very amazing doctor! I feel very comfortable. Very professional and great!

Easy and fast

Good prices they listen and are very easy going and fast!

Fast and easy visit

Very quick and easy. The appointment was efficient, the provider was professional, and I got exactly what I needed without any hassle. Highly recommend.

Definitely recommend

This online doctor platform has honestly been a life saving option for me. I have had strokes and it is almost impossible for me to leave the house get in a car and go to the doctor. It takes my daughter and another parent to help me. So that is two people off work for the day and me wearing myself out. I am usually tired for a week after it because it’s like an act of congress to get me to a physical doctor. This platform removes all of that. Thank you
Show more

Very happy with this service

Very professional

Worst

This app is terrible for booking an appointment. You get to the end it tells you you can’t see that provider that they then you have to start all over with your booking information from the beginning and they ask you a zillion

When you call customer service, all they do is repeat the same thing and don’t explain anything when you get upset because they keep repeating the same thing and you ask them a question, they hang up on you.
Show more

First appt

Nice interaction and very straightforward. Thanks

SCAM

They will charge you whatever they want from your account before and after appointment

Very disappointed with my experience on Sesame.

Very disappointed with my experience on Sesame. I’ve managed hypothyroidism for 22 years and know my history well. During my video visit, the call kept malfunctioning, and the provider didn’t seem to have reviewed my previous labs or notes. Despite my labs clearly showing my current dose was too high, I wasn’t given an appropriate dose adjustment instead I was prescribed only a 2-month supply and told to redo labs again in 2 months, which is costly and unnecessary for a stable chronic condition. When I contacted support, I was told refunds aren’t offered for care or prescription issues. If you have a chronic condition requiring careful dose management, be prepared for inconsistent care here.
Show more

Quick and helpful

Dr Agwata was very helpful and addressed my needs.

Doctors just tell you to see your normal primary

Absolutely useless. The website has you book an appointment and charges you saying this medication will be prescribed in this consultation, then you have the appointment and the doctors just say to see your primary because they “just met you” and because medications have side effects. I know that. Everyone knows that. You shouldn’t be providing care on an app like this if you don’t believe in prescribing medication this way. It’s a waste of time, energy, and money. Do not pay them a cent.
Show more

Great service

Achie was so nice and comforting and understanding and wonderful to work with in this visit