Scam do not download
This app is a scam. Charges a monthly fee, cool. Charged a visit fee. No problem. Where the problem lies is they advertise meds for a monthly cost of under 200, but when you get to the pharmacy they’re over 1000 I had the subscription for under 4 hours, they charged the subscription fee, and now will not refund me the monthly subscription fee even tho I canceled because they lied about their prices. Predatory company do not use
Show more
Best Doctor
Dr. Odekunle was very kind, caring, and professional. He listened carefully to my concerns and made me feel comfortable throughout the visit. I had a very positive experience and would definitely recommend him.
Sloppy, unserious, disrespectful company.
This is not a serious company.
1. I’ve seen three providers through sesame. Two were disrespectful and condescending.
2. In the latest episode, the provider was unable to correctly dose 2 out of5 medications. In his defense, he seemed to know in advance that Sesame’s system was likely going to lead to problems with prescriptions.
3. Their annual program was a fail because they could not even generate a patient number in order for me to take advantage of the benefits I paid for.
4. Their designated mail delivery partners do not necessarily honor their program resulting in no coverage.
5. This all amounts to you not receiving anything close to what you paid for. When these facts are presented to the company, customer service acknowledges them but is unable to resolve and compensate in a timely fashion. The conclusion can only be that Sesame did not come prepared to present their product to the public.
When you don’t come prepared - this indicates that you do not respect your own business or the customer. This is further evidenced by partial and incorrect refunds.
Sloppy, unserious, disrespectful company.
1. I’ve seen three providers through sesame. Two were disrespectful and condescending.
2. In the latest episode, the provider was unable to correctly dose 2 out of5 medications. In his defense, he seemed to know in advance that Sesame’s system was likely going to lead to problems with prescriptions.
3. Their annual program was a fail because they could not even generate a patient number in order for me to take advantage of the benefits I paid for.
4. Their designated mail delivery partners do not necessarily honor their program resulting in no coverage.
5. This all amounts to you not receiving anything close to what you paid for. When these facts are presented to the company, customer service acknowledges them but is unable to resolve and compensate in a timely fashion. The conclusion can only be that Sesame did not come prepared to present their product to the public.
When you don’t come prepared - this indicates that you do not respect your own business or the customer. This is further evidenced by partial and incorrect refunds.
Sloppy, unserious, disrespectful company.
Show more
Confusing account issues, aggressive upselling, and unhelpful support
Wanted one prescription visit, not a subscription — got constant upselling toward their $59-99/mo program instead. Website gave “Page Not Found” errors joining my video call AND uploading required documents (had to use the app instead). Ended up with duplicate account profiles and couldn’t view my own prescription afterward. In-app feedback survey errored out and wouldn’t let me submit a review. Phone support was dismissive, cut me off repeatedly, and gave no real fix for the upload issue. Filed a formal complaint — no resolution. Avoid if you want a simple one-time visit.
Show more
Happy patient
I love the service!! Convenient, fast , friendly and very helpful.
Excellent Physician
Excellent Physician
What a Relief
Such a nice app. Connecting people who need care to people who can give it.
Worked Great
Same day Dr. Appointment and friendly care.
False advertising
The doctor I was paired with was phenomenal, however, there is a lot of false advertising on Google; when a person searches for a qualified Doctor who can review symptoms and look at images (live video and photographs of the progression of an injury) in order to assess one’s ability to drive, and provide a note for a person’s work, Sesame is suggested. This person/doctor did not feel comfortable with doing that for legal reasons, and therefore told me he would refund me. My visit essentially was a waste of time because of false advertising on Google. I’m not exactly sure how any telehealth would work if the doctors on Sesame cannot take a person’s verbal explanation of symptoms and visual of the physical problem as evidence or cause for an evaluation. Food for thought before you spend the money on an appointment!
Show more
Great service
I love the ease of Sesame!
They’ll take your money
Run run run, I paid $100+ for 15 minutes with a supposed mental health therapist, she just kept interrupting me and didn’t listen at all. 0/10 do not recommend
Amazing
Amazing
Amazing
Very amazing doctor! I feel very comfortable. Very professional and great!
Easy and fast
Good prices they listen and are very easy going and fast!
Fast and easy visit
Very quick and easy. The appointment was efficient, the provider was professional, and I got exactly what I needed without any hassle. Highly recommend.
Definitely recommend
This online doctor platform has honestly been a life saving option for me. I have had strokes and it is almost impossible for me to leave the house get in a car and go to the doctor. It takes my daughter and another parent to help me. So that is two people off work for the day and me wearing myself out. I am usually tired for a week after it because it’s like an act of congress to get me to a physical doctor. This platform removes all of that. Thank you
Show more
Very happy with this service
Very professional
Worst
This app is terrible for booking an appointment. You get to the end it tells you you can’t see that provider that they then you have to start all over with your booking information from the beginning and they ask you a zillion
When you call customer service, all they do is repeat the same thing and don’t explain anything when you get upset because they keep repeating the same thing and you ask them a question, they hang up on you.
When you call customer service, all they do is repeat the same thing and don’t explain anything when you get upset because they keep repeating the same thing and you ask them a question, they hang up on you.
Show more
First appt
Nice interaction and very straightforward. Thanks
SCAM
They will charge you whatever they want from your account before and after appointment
