Evonic- Moronic
I purchased the Gilmour 6 in December 2023, and was thrilled once it was installed. I naively neglected to check the reviews, as I was buying from a very reputable dealer, who did a fabulous job of the install. Hindsight is a wonderful thing.
To begin with, I didn’t use the app, as I was fine using the supplied remote. After a few months, the heater was blowing cold air after the fire had only been on for 10 mins or less. I did speak to a guy from evonic, who talked me through the process of downloading the app, and connecting to the fire. It worked for about as long as we were on the phone, then reverted to its 10 mins blast and bust.
I recently tried again to download the App on my iPad, instead of my android phone. The reviews didn’t inspire confidence, and I’ve just spent half an hour gaffing around trying to get it to work.
Having to connect directly with it via Wi-Fi simply doesn’t work, and every time I open the app, it says no fire registered, and suggests turning the fire off and on-something I found I had to do every time I wanted to reconnect.
In summary, the fire is an expensive ornament, and the app is about as much use as Anne Frank’s drum kit.
To begin with, I didn’t use the app, as I was fine using the supplied remote. After a few months, the heater was blowing cold air after the fire had only been on for 10 mins or less. I did speak to a guy from evonic, who talked me through the process of downloading the app, and connecting to the fire. It worked for about as long as we were on the phone, then reverted to its 10 mins blast and bust.
I recently tried again to download the App on my iPad, instead of my android phone. The reviews didn’t inspire confidence, and I’ve just spent half an hour gaffing around trying to get it to work.
Having to connect directly with it via Wi-Fi simply doesn’t work, and every time I open the app, it says no fire registered, and suggests turning the fire off and on-something I found I had to do every time I wanted to reconnect.
In summary, the fire is an expensive ornament, and the app is about as much use as Anne Frank’s drum kit.
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Does not work
Complete failure it does not connect to fire waste of time
New fire
Just spent thousands of pounds on a new fire by evonicfires and it’s the worst mistake I have ever made, the app is absolutely useless, will not connect after hours of trying, and I am fully clued up with IT so it is definitely not me struggling.
The app is not suitable to be issued to any customer and the product should not be available for purchase in this current state.
I am also going to have a conversation with the supplier as they must be aware this fire is potentially useless!!
The app is not suitable to be issued to any customer and the product should not be available for purchase in this current state.
I am also going to have a conversation with the supplier as they must be aware this fire is potentially useless!!
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Useless
I’d do better building a working app using AI
Completely useless
Rubbish change your developer to someone who knows what they are doing
