Evonic- Moronic
I purchased the Gilmour 6 in December 2023, and was thrilled once it was installed. I naively neglected to check the reviews, as I was buying from a very reputable dealer, who did a fabulous job of the install. Hindsight is a wonderful thing.
To begin with, I didn’t use the app, as I was fine using the supplied remote. After a few months, the heater was blowing cold air after the fire had only been on for 10 mins or less. I did speak to a guy from evonic, who talked me through the process of downloading the app, and connecting to the fire. It worked for about as long as we were on the phone, then reverted to its 10 mins blast and bust.
I recently tried again to download the App on my iPad, instead of my android phone. The reviews didn’t inspire confidence, and I’ve just spent half an hour gaffing around trying to get it to work.
Having to connect directly with it via Wi-Fi simply doesn’t work, and every time I open the app, it says no fire registered, and suggests turning the fire off and on-something I found I had to do every time I wanted to reconnect.
In summary, the fire is an expensive ornament, and the app is about as much use as Anne Frank’s drum kit.
To begin with, I didn’t use the app, as I was fine using the supplied remote. After a few months, the heater was blowing cold air after the fire had only been on for 10 mins or less. I did speak to a guy from evonic, who talked me through the process of downloading the app, and connecting to the fire. It worked for about as long as we were on the phone, then reverted to its 10 mins blast and bust.
I recently tried again to download the App on my iPad, instead of my android phone. The reviews didn’t inspire confidence, and I’ve just spent half an hour gaffing around trying to get it to work.
Having to connect directly with it via Wi-Fi simply doesn’t work, and every time I open the app, it says no fire registered, and suggests turning the fire off and on-something I found I had to do every time I wanted to reconnect.
In summary, the fire is an expensive ornament, and the app is about as much use as Anne Frank’s drum kit.
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Does not work
Complete failure it does not connect to fire waste of time
New fire
Just spent thousands of pounds on a new fire by evonicfires and it’s the worst mistake I have ever made, the app is absolutely useless, will not connect after hours of trying, and I am fully clued up with IT so it is definitely not me struggling.
The app is not suitable to be issued to any customer and the product should not be available for purchase in this current state.
I am also going to have a conversation with the supplier as they must be aware this fire is potentially useless!!
The app is not suitable to be issued to any customer and the product should not be available for purchase in this current state.
I am also going to have a conversation with the supplier as they must be aware this fire is potentially useless!!
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Useless
I’d do better building a working app using AI
Completely useless
Rubbish change your developer to someone who knows what they are doing
Horrible app
I have deleted and reinstalled several times now says can’t find my account
Doesn’t work
Doesn’t work on Apple. But works fine on Samsung phones. Spoken to evonic and they suggest it’s issues with the app
non funziona come dovrebbe
Non supporta password Wi-Fi più lunghe di 20 caratteri e non permette la registrazione IOT del device
Pessima
Funziona malissimo e non permette l’accesso un giorno si e l’altro pure.
Terrible
Absolutely terrible. App loads, redirects, then crashes. The only reason I have one star is because 0 is not possible. Rubbish.
Stopped
Worked initially then stopped. Poor.
Awful
Before you buy ANY one of their fires read these reviews. They have tied their tied all the settings up with an app that doesn’t work at all. They never update it… at total shambles. DO NOT BUY AN EVONIC FIRE.
Expensive kit awful app
For such an expensive piece of kit you would think a working app would be a necessity but no, just an Evonic fires logo with a Christmas hat is all you get so it’s useable.
Think carefully if you want a working fire before splashing your cash on a fire like this.
Think carefully if you want a working fire before splashing your cash on a fire like this.
App does not let you log in
If you download the app it immediately presents you with a login page with no way to register a new account.
For anyone having a similar issue; what you need to do is change your WiFi settings on your device to the new fireplace then access the app to register.
This is, quite frankly, baffling design. I work in software and have worked with product and app design and I have never heard of a design this obtuse. Don’t buy this fireplace and if you’re Evonix reading this; rethink your design.
For anyone having a similar issue; what you need to do is change your WiFi settings on your device to the new fireplace then access the app to register.
This is, quite frankly, baffling design. I work in software and have worked with product and app design and I have never heard of a design this obtuse. Don’t buy this fireplace and if you’re Evonix reading this; rethink your design.
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Doesn’t work with iOS 18.1.1
Downloaded, registered after a lot of faff, and then finally open the app and just get evonicfires logo with a Santa and a blank screen. Merry Christmas to you too.
App
The App continually fails to connect with the fire. This has been the case for months now. Surely it’s in Evonics Fires best interest to get this resolved ASAP
The app just doesn’t work.
The app just doesn’t work. This really affects and diminishes the use of the product.
I think there’s a connectivity issue, where there’s quite a convoluted setup to link the fire to the phone via the home WiFi. I’ve managed to get the app working a couple of times, the rest of the time for no apparent reason, it’s an app with a blank page with no option to do anything with it.
If using the app means that you’ve got to reset the login via the WiFi setup and connection each time, then it’s essentially faulty and unusable.
I wouldn’t recommend the fire because of this. It’s very disappointing.
I think there’s a connectivity issue, where there’s quite a convoluted setup to link the fire to the phone via the home WiFi. I’ve managed to get the app working a couple of times, the rest of the time for no apparent reason, it’s an app with a blank page with no option to do anything with it.
If using the app means that you’ve got to reset the login via the WiFi setup and connection each time, then it’s essentially faulty and unusable.
I wouldn’t recommend the fire because of this. It’s very disappointing.
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Waste of time
This app is buggy and problematic. Continually disconnects won’t let me login and is frankly useless. Paid a lot for a quality fire and had nothing but problems with this app and the fire itself so far which keeps turning itself off and on randomly
Stopped working
I’ve recently updated to iOS 18.2 and the app has stopped working. I don’t know if this a coincidence or another reason. I’ve reported it to the tech support and was told to make sure I’d got the latest version of the app (which I have). Now waiting for a reply.
Happy change my rating if/when the issue is resolved.
Happy change my rating if/when the issue is resolved.
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IF I COULD GIVE ZERO STARS I WOULD!
Absolutely rubbish right from the start - we so wish we had never spent thousands on this fire for it to be unusable- disgraceful! App worked once then not again even on delete and reinstall ! So angry !
