Can’t register
First if it tells me I already have an account but never get the password email I requested many times. Then it says my surname doesn’t match my id….. as if I can’t spell my own surname. Come on gush ur getting the basics wrong.
Ongoing enhancements
Thanks team for taking client feedback and ongoing improvements. Shows in the numbers - over 1.2 million clients depositing billions each month - investment for all!
Poor comms
I am yet again struggling to get n statement from my account. It is either late by a month or cannot download. When trying to report this you are greeted with very unhelpful robot and your ticket just disappears into the abyss. So frustrating, luckily in the process to get rid of EasyEquities.
Terrible
This app and platform is a joke
Response from developer
Hi Joseiwkd, Thank you for your feedback, and I’m truly sorry to hear about the ongoing issues you’ve encountered with the app. I understand how frustrating it must be, especially when the solution isn’t working after multiple attempts. We certainly don’t want you to experience this kind of inconvenience. To help resolve the issue, could you please provide us with your ticket number, This will allow us to troubleshoot more effectively and offer a tailored solution.
Ongoing development and improvement
Thanks to customer engagement and ongoing feedback, over 1.2 million people invest and protect their money on EasyEquities
Sticky and poorly thought out
Cumbersome app to use. Struggle to select stocks that I want to add to my wish list and just overall to find things in your profile is not very intuitive. App always requires a few seconds between moving between sections. Just not very slick at all. I think the previous version was much better to use.
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Poor performance
I loaded this app with great expectations only to fall flat on my face with disappointment.
The app is so very slow to load, sometimes I only get a blank screen or rotate to the “car building” routine so many times before anything is revealed.
There are far too many clicks and menus to find information that should easily be available to would be investors like asset price, past performance, NAV, AUM etc.
It does have some good features like “compare” which is handy but then the display screen has all these “undefined” labels which is sloppy.
I am desperately searching for an alternative but for now I’m stuck. Come on developers, this online brokerage has the ability to go so far but your app is letting it down.
The app is so very slow to load, sometimes I only get a blank screen or rotate to the “car building” routine so many times before anything is revealed.
There are far too many clicks and menus to find information that should easily be available to would be investors like asset price, past performance, NAV, AUM etc.
It does have some good features like “compare” which is handy but then the display screen has all these “undefined” labels which is sloppy.
I am desperately searching for an alternative but for now I’m stuck. Come on developers, this online brokerage has the ability to go so far but your app is letting it down.
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Lack of support
For a financial service provider, you would expect prompt support for any issues regarding fund misallocations but they send you one email detailing what is required and then they go radio silent. I don’t want to say I feel like my money is being stolen but the lack of communication raises alarms. I have made tickets, follow ups and provided them with what was required, and I receive no response giving any form of assurance. I have been with EE for years now and do not understand how they have not refined their support over the times.
Very disappointing. Situations like these have people looking for alternative FSPs.
Very disappointing. Situations like these have people looking for alternative FSPs.
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Serious Account Access Issue – No Support
Absolutely unacceptable service. My EasyTrader account has completely disappeared from my main page — I can still transfer money to my EasyTrader ZAR account, but the account itself just vanishes. I have a live leveraged gold trade that I can’t access or monitor while the price is dropping, meaning I’m likely losing money in real time. It’s been over a full day with no proper assistance. The only response I received was an email saying “everything looks fine,” when it clearly isn’t. No one gets back to me, no one helps, and there’s zero urgency from support. This kind of issue with a live trading platform is beyond unprofessional.
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Poor Customer Support
I’m supposed to fill in a questionnaire that comes up if from a country that OECD flagged. The app does not open the questionnaire and customer support was unable to solve the issue. They only reply with I must fill in the form.
Easy to use
But you can make it easier for statements and tax cert. Just email them. Now I have to download one at a time, then I have to print to pdf in order to save to send to accountant. To do this I need to add my ID twice, once to view PDF and 2nd to print to pdf. You can’t download or share the download as it will not open so you have to print to PDF in order to share or even open for yourself later. This is beyond annoying to say the least.
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Vert poor app hangs continuesly when trying to log in
Vert poor app hangs continuesly when trying to log in
Multiple account support lacking
Although I do enjoy investing in the app and for the most part it is easy to do so, there was a push to “create an account for your child” which I did and now I have to log in and out of each separate account and the app gives errors when I transact in one account then login to the next account and try to transact again. It’s almost as if there are controls against accessing multiple accounts, yet I was encouraged to (& would want to continue) managing both my and my two kids accounts.
If you could just incorporate the opportunity to link and manage multiple accounts through a single login that would be ideal
If you could just incorporate the opportunity to link and manage multiple accounts through a single login that would be ideal
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Nah! Very unimpressed.
You’d think that depositing funds to Easy Equities, using the same bank would help speed things up. 24 hours later I’m still waiting for my funds to appear. On other platforms, it’s a matter of a few hours at the very most. Who is enjoying all that juicy interest in the meantime, I wonder? And sort out your mobile app - it’s as slow as a tortoise! And whoever designed the layout and navigation should be shot!
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“My Funds” tab suddenly inaccessible
It is such a great app to invest with but they are very unreliable when you urgently need to make a withdrawal and are very shady. Over the past couple of days, I have had to make a withdrawal from my daughter’s account for her urgent care and all of a sudden, the “My Funds” tab is forever loading and I can’t initiate the withdrawal. This only started happening once the funds were ready to be withdrawn (settled), before that, I could access this tab just fine! I thought it could be a technical glitch for all EE accounts but I logged on into mine the My Funds tab is working just fine. I opened a support ticket and they closed it, claiming the issue has been resolved when it clearly hasn’t been resolved!
I’ve had my frustration with the app in the past but I swear if this is not resolved ASAP, I am cleaning all my accounts and investing in other apps! This is ridiculous!
I’ve had my frustration with the app in the past but I swear if this is not resolved ASAP, I am cleaning all my accounts and investing in other apps! This is ridiculous!
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Highly Recommended
I started using EasyEquities in my second year of varsity, I am still using the app after 5 years and I will continue using it for years. I have been able to get many of my friends and relatives to join me and I have only been receiving positive feedback.
It’s getting worse and worse
If you used to use EE even 5 years ago you know it was a cool, beginner friendly app that allowed you to learn how to invest easily while having very minimal costs. Now it has a thrive fee and it makes absolutely no sense. R25? For what exactly?
And thats not even the only thing. Everything at this point, from depositing the money to investing in any stocks or annuities to even taking your money back out, every single this has some kind of cost that makes no sense at all. There should just be one simple fixed amount you pay (monthly or annually) then everything covers that.
There’s just too many hidden costs now that I’m no longer interested in this app. At all.
And thats not even the only thing. Everything at this point, from depositing the money to investing in any stocks or annuities to even taking your money back out, every single this has some kind of cost that makes no sense at all. There should just be one simple fixed amount you pay (monthly or annually) then everything covers that.
There’s just too many hidden costs now that I’m no longer interested in this app. At all.
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Review is for poor customer support
It is so difficult to close your account, especially if you have easy properties. You can almost big get rid of your easy properties shares, as it is an auction process.
You can hardly get hold of customer support as they don't make it easy to contact them. You should check their reviews on Hello Peter and Trust Pilot, which are so poor and don't have any responses. Its been almost 2 years since I've tried to close my account. No luck yet...
You can hardly get hold of customer support as they don't make it easy to contact them. You should check their reviews on Hello Peter and Trust Pilot, which are so poor and don't have any responses. Its been almost 2 years since I've tried to close my account. No luck yet...
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Good but needs improvement here and there
It would be very helpful if there would be and option to create a debit order to the account where the investor can then distribute such funds either manually or automatically to whichever company they wish to invest in this would curb having numerous debit orders to each company. This would serve as a “central debit order” or a “consolidated debit order” then multiple distributions to different companies as per investor needs.
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Really bad expérience
I really thought it was a reliable application so I put very sensitive information but nothing works on my side and in addition I write to them three times and I have no help. really too bad. I really regret having downloaded it. The NYC does not work. nothing works and they have all my information.
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