EBCentral User Reviews

Name: EBCentral
Rating: 4.68387 (155 reviews)

EBCentral

Employee Benefits Corporation

💰 Finance

What users say

Summarized from real user reviews of EBCentral. Based on 155 reviews and a 4.7/5 average, it highlights the 6 positives and 10 negatives reviewers mention most about this Finance app.

Positive things

👍Easy to use
🚀Fast submission
👍Clear instructions
🚀Efficient review
👍Clean and simple interface
🚀Real-time notifications

Negative things

🐛Login issues
🐛App crashes
🐛Blank screens
🐛Incorrect credentials error
🐛Face ID issues
🐛Inconsistent functionality
🐛App closes randomly
🐛Duplicate submissions
🐛Slow loading times
🐛Verification code issues

Top reviews

Most Recent Highest Rated Lowest Rated

Easy

Needed to provide a receipt for eye doctor visit. Just took a picture and uploaded it. Took 2 whole minutes.

NurseRider

a month ago

Huge improvement

This app is a huge improvement over the previous version and mashes submitting receipts super easy. It may even be easier than the browser on a computer.

No thx nickname

2 months ago

The BEST

Solid communication, prompt service, and dedicated agents

010bsb 9

2 months ago

Ease of use

Ease of use is too notch. Instructions are clear and easy to follow!

JoeOven

2 months ago

Does not show all accounts

Doesn’t even show investments accounts. Missing functionality and forces you back to website via computer.

TyRow510

2 months ago

Fast, Easy, and Efficient!

This app is easy to navigate, fast to submit documents, and efficient when reviewing transactions and documentation. After submitting proof of purchase, the approval comes back quickly, so there’s no sitting and wondering if there’s any issues with your purchases. I appreciate this app and how fast everything goes!

Dasti88

4 months ago

Very Easy To Use

Excellent app! Very easy to use and submit documents.

Mapleleaf USA

5 months ago

Submitting my receipt

Super easy!

SBallweg

5 months ago

Submitted Receipts

I shouldn’t have to submit every receipt for an appointment I go to every week

Cale Dennis

6 months ago

The new app is fantastic

It’s easier to navigate and much easier to add/upload receipts. Great update!

TightBiscuits

6 months ago

Garbage

There are features, such as requesting a replacement card, that cannot be performed on the website for which one must have the app or call the help line. Problem is the app does not currently work on IPhone so you have to wait on hold waiting for help. EBFlex knows the app doesn’t work on Iphone, but it’s been months now with no fix so I assume they just don’t care. The app will open, but if you try to login you get an error that your user name or password is wrong.

Meanwhile, the recorded message in the help line touts this POS as the solution to all your problems. This company couldn’t be more jacked up. Absolute buffoons.

($&&!)

6 months ago

Never works

I can never log in and keep seeing a “We’re having trouble connecting right now. Try again in a few minutes.”

I have been trying for days still no luck.

Hockeygrl77

7 months ago

Response from developer

Thanks for sharing this - we know how frustrating that can be. This message can appear intermittently for a few different reasons and we’re currently researching reports like this. As a first step, we recommend deleting and reinstalling the app, which has resolved similar issues for users in the past. If you’re still unable to log in after trying this, please reach out to us at participantservices@ebcflex.com so we can help troubleshoot further.

Easy to use

This app makes it easy to log in and quickly view my FSA and HSA balances. Submitting claims is fast, straightforward, and hassle free.

Alchemy7777

7 months ago

Update sent me backwards!

Trying to use new EBC update and every time I click on what I want to view, the app closes. Even after rebooting my phone.

lilbit irritated

7 months ago

Response from developer

We appreciate you flagging this. The issue you described has been fixed in the latest version of the app. It was an intermittent crash that could occur when navigating certain screens and has now been resolved. Please update to the newest version and give it another try. If this is still happening, please reach out to participantservices@ebcflex.com so we can help.

Clean and Simple!

This updated app makes it super easy to check my balance and see all my transactions. Pretty simple to get around, got a notification very quickly after I used my card at the pharmacy and overall it looks very clean, professional.

Beachmann87

7 months ago

EBCentral

Updated to new app and after logging in go to view activity and I get thrown out.

Deb12!!Really

7 months ago

Response from developer

Thanks for your feedback! We’ve resolved the intermittent crash on Activity pages in the latest app update(2.5.1), including cases related to larger or bold text accessibility settings. Please make sure you’re running the most recent version and try again. If you’re still experiencing this, please contact participantservices@ebcflex.com and we’ll be happy to assist.

Glitchy

All I am able to do is see balances and file claims. When I try to view my transaction activity it exits out of the app.

mcsloflo

7 months ago

Response from developer

Thanks for reporting this - we wanted to let you know this issue has been resolved in the latest version of the app. The crash affecting Activity pages was intermittent and related to certain accessibility settings, and it’s now fixed. Please update to the most recent version and try again. If you’re still experiencing any issues, reach out to us at participantservices@ebcflex.com and we’ll be happy to help.

Easy to use

This new app interface slays. It’s easy to use on the go. Thank you for the real time notifications for account activity. I love the transparency and responsiveness.

Tarheels_23