Hope you fix my problem and escalate it
It’s been 2 months since i try to transfer using my cebuana like more than 20 times my acct. was verified and its always show having technical issue when i try to transfer my own money. Even i want to go to cebuana branch i cannot since I’m outside ph. I even try logging my acct. to my other phone but still same. Try to update the app but still same. When i want to transfer always have error but when i try to load it proceed. I try to send like 50k it didn’t proceed. Try 20k still show error. Try 1k but still error. Imagine having the same error for like everyday. Its super frustrating cant even get my own money
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Error
I don’t recommend this app guys parang t*nga laging error i cant even log in, lol!!!!
cant see the balance it doesnt load
it doesnt even load
Pin incorrect
It says that the pin is incorrect even if it’s right and I can’t open it now. Hoping that it will be fixed.
Most unreliable app
Worst service!!!!!!!
Automatic quit
I successfully installed the app but unfortunately when i try to open the app it will not continue to log in portion the app will automatically quit and go back to home so i open the app again. And again it will automatically quit i dont know whats the problem since the App will work to mg operating system i have also enough storage
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WORST 👎👎👎
WORST APPLICATION I’VE EVER ENCOUNTERED. THIS APP DOESN’T MAKE SENSE! IT DOESN’T WORK!!!
Response from developer
Hi Ka-Cebuana! We’re very sorry for the inconvenience. To assist you better, kindly send an e-mail at cebuanacares@pjlhuillier.com or you may call us at (02) 7759-9800 / (02)8779-9800.
Can’t capture selfie
I’m stuck in the step where I have to take a selfie. It does not allow me to take a photo. The camera button goes white then gray even if my phone is stationary. I tried all face angles since frontal is not working. I even took chances of having far and near shots but the camera button is just blinking. I have the most updated iphone so I’m pretty sure it’s not with my phone camera. This is a bad app.
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Response from developer
Hi Ka-Cebuana! We’re very sorry for the inconvenience. To assist you better, kindly send an e-mail at cebuanacares@pjlhuillier.com or you may call us at (02) 7759-9800 / (02)8779-9800.
Badservice
Useless to download..!!!
Response from developer
Hi Ka-Cebuana! We’re very sorry for the inconvenience. To assist you better, kindly send an e-mail at cebuanacares@pjlhuillier.com or you may call us at (02) 7759-9800 / (02)8779-9800.
Registration Failed
Im wondering why it keeps saying wrong information, once i done filled it out and click submit. So i check the review and yeah im not alone. Dont waste time to download its a trash useless app.
Response from developer
Hi Ka-Cebuana! We’re very sorry for the inconvenience. To assist you better, kindly send an e-mail at cebuanacares@pjlhuillier.com or you may call us at (02) 7759-9800 / (02)8779-9800.
Trash App
After setting and fillup all info, registration is unsuccessful. Waste of time. -5 star rating
Difficult Registratiom
One of the worst Apps on iTunes. The App can not register a new user, it keeps saying "not processed, try again later"
