Poor Experience
During the Self Registration process, this app offers Apple Pay as an option to add a payment method. It doesn’t work.
The registration form fields are not ‘typed’ properly (ie email, text, number, etc), so form fill doesn’t work, password managers don’t work.
Eventually I had to give up on Apple Pay after multiple obscure/irrelevant error messages and added a credit card directly. After I was finally able to pay for my parking (25 minutes plus) I filled in a *survey* to explain this. The support team did not read this as a post payment survey but read it as a support request and removed my successfully added payment method. I guess that is what you get for providing feedback.
I’m looking forward to seeing how easy the ‘delete account’ feature is to use.
Terrible app, poor error handling UX, strange human? support, why would you delete my payment method as a result of a feedback form?
The registration form fields are not ‘typed’ properly (ie email, text, number, etc), so form fill doesn’t work, password managers don’t work.
Eventually I had to give up on Apple Pay after multiple obscure/irrelevant error messages and added a credit card directly. After I was finally able to pay for my parking (25 minutes plus) I filled in a *survey* to explain this. The support team did not read this as a post payment survey but read it as a support request and removed my successfully added payment method. I guess that is what you get for providing feedback.
I’m looking forward to seeing how easy the ‘delete account’ feature is to use.
Terrible app, poor error handling UX, strange human? support, why would you delete my payment method as a result of a feedback form?
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Rubbish
Yet another parking app. Awful app, could not set up Apple Pay. Wants me to scan a credit card. Not helpful when it is at home and I’m trying to park for the first time using this app.
The place i stayed doesn’t even exist on the app so now im gonna get a fine
Awful app so difficult and the place I left my ca r doenst even exist on the app completely useless
Input card details? My cards are at home!
Seriously?! Why can’t I use Apple Pay or Google pay or even like your PayPal? I literally leave my house with just my keys and my phone and it wants me to input card details that I don’t have. This app needs series updating.
Terrible app
Really poor app design
Almost all other apps that I use on iOS allow you to use remembered information to register
It also took ages to get the registration sms
As it’s pay at end of stay I’m just going to use the machine instead
Almost all other apps that I use on iOS allow you to use remembered information to register
It also took ages to get the registration sms
As it’s pay at end of stay I’m just going to use the machine instead
Feels like it was written by a team that hasn’t used an app since 2012.
Really janky and poorly put together. The developers are clearly either ancient or incompetent. Looks like it was designed 16 years ago, and has no autocomplete.
Terrible app
Terrible app. Really difficult to use. Doesn’t link with options to pay quickly e.g. PayPal or Apple Pay, so you have to add in card details manually. Thought I’d paid as payment seemed to go through, but I got a fine! I challenged it but they weren’t understanding. Avoid!
Very easy to use
Downloaded very easy, was very easy to setup & use. No problems
Useless
Quite possibly the worst app I’ve ever used. Crashes when you try to add registration.
App crashed
Can’t add any vehicles to make account making the app useless
Doesn’t do the basics
Crashes after entering car reg on both of my devices. How is it acceptable not to get something so basic right??
Avoid! Worst app ever
Ridiculous, it doesn’t work!!
Strong Contender for the Absolute Worst App on the App Store
I’d love to know the sequence of actions that led to this app being published to the App Store. It’s either deliberately been made as bad as it is possible to be without Apple rejecting it or instead been made without a single person involved with making it ever having opened it or attempted to use it.
Fields don’t allow you to select text or move the cursor to paste details. You’re required to add a card directly before being allowed to pay with Apple Pay. The SMS sign up code takes so long to arrive you’ll wonder if the system is broken or offline.
There are so many snags and hoops to jump through that you have to wonder if it’s deliberate to try and catch people out unable to pay after leaving a car park and then being liable for a fine. Shambolic.
Fields don’t allow you to select text or move the cursor to paste details. You’re required to add a card directly before being allowed to pay with Apple Pay. The SMS sign up code takes so long to arrive you’ll wonder if the system is broken or offline.
There are so many snags and hoops to jump through that you have to wonder if it’s deliberate to try and catch people out unable to pay after leaving a car park and then being liable for a fine. Shambolic.
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Just doesn’t work
Rarely write reviews, just wanted to add that as of 28/11/25, still doesn’t work. Register, screen goes white, reopen app and doesn’t accept log in. Just wanted it for Alexandra palace parking but will go via the web instead.
App doesn’t work
Won’t let me pay, wasted 25 mins!
Useless
Does not work needs work and fixing
Worst app & company.
I only wanted to pay for parking.. the app wants to know all your personal information.. WHY !!
Then the app wouldn’t work.. I avoid euro parks like the plague.. I would walk further if I could avoid using there car parks. But this one is with the premier inn..
Then the app wouldn’t work.. I avoid euro parks like the plague.. I would walk further if I could avoid using there car parks. But this one is with the premier inn..
Dog Dirt App
Both the app and their desktop site are the worst I’ve ever used. Multiple attempts using my mobile and email to log in. It turns out you can only use your mobile BUT must use the International Prefix without the plus sign. Rather than you usual Xero then rest number. Then when you get in, you find you can’t PreBook despite the tab on the desktop saying PreBook! You can pay but your session starts immediately AND it states a place is not guaranteed. You just know they stay in business by fining Parkers and not by good custom service or good IT!
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Worst app I’ve ever used
Decided to set up the app a day before going to a city awards dinner so I wasn’t caught short o the day. App is shocking. Doesn’t allow you to enter the code it sends you as the number list covers it. Rejects you doing the same on a laptop. Three hours and can’t even register for the app! It’s the only car park in the area but now will have to park a couple of miles away and Uber it. Awful awful awful!
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Just awful
Parting apps should be quick and easy this none of those things. It does stupid things like forcing you to input your card details and then allowing you to use Apple Pay why was I forced to save my card details with the app, that is just the wrong way of doing things. I have going through so many hoops just to pay for my parking this just seems completely unreasonable. I just wanna pay for my parking and never have to use this app ever. In fact, it's bad enough that I'm probably never gonna park at this car park again.
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