Great
User-friendly, great options available, I really enjoy using this app.
I lost my credit cards control
While compulsive upgrading without proper home work … example is your up gradation to new version by which l cant see my credit cards any more … no 2 months making complaints without getting solution.
App upgrad
This app need to review by the developer and take the users feedback and try to update it as the customer’s needs. The face ID was working fine but not stopped working and I need to fill the password each time. Please try to check other banks apps (ENBD at least) I feel am using 1995 version from an app graphics!!
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Face ID and add beneficiaries
In the update and previous update also, face id removed. It was working before but since the previous version it is not working.
Also for adding beneficiaries, it is not logical and not practical if I add new beneficiary to wait 24 hours until it is allowed to transfer.
I never saw this obstacle in any bank.
Also for adding beneficiaries, it is not logical and not practical if I add new beneficiary to wait 24 hours until it is allowed to transfer.
I never saw this obstacle in any bank.
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Good App
This app is good, no major issues. The reason I gave 3 stars is the app is with Emirates Islamic Bank, so I do not know if the limitations are caused by the app developer or the bank itself. I have only used the app for about 2 months, but ADCB app and bank was by far easier to use and a better design layout
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Juan Ecbiveste
Just opened account few days ago. Now mobile app opens for few seconds and shuts off. Tried going online on computer and cannot do anything as it requires some kind of tokens to access or do anything and advises to get tokens from mobile app…. This app is a mess.
Face ID is no longer working
Please repair it .
Update require
Face ID is not working since week. Maintenance or update require.
Very Angry
Your application is the worst bank app I ever used
It took me 3 days just to reactivate after changing my Mobile
It took me 3 days just to reactivate after changing my Mobile
Unreliable and limited
Emirates Islamic I-banking app is somewhat a representation of the staff ( unreliable and uninterested towards its customers) the owners of the bank should seriously conduct and unbiased audit. As for app is one of the worst that I’ve come across. Funds when transferred are lost without any trace. Transactions are credited and then debited without any reason. The system is slow and limited. I am pretty sure that they can’t do any better cause they don’t what to.
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Response from developer
We regret the inconvenience caused and would like to assist you, kindly share your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae
terrible
terrible
i have been jumping from PC to mobile
PC prompted to activate smartpass to continue
mobile / smartpass is activated and i am prompted to log in to PC to cange settings
i have been jumping from PC to mobile
PC prompted to activate smartpass to continue
mobile / smartpass is activated and i am prompted to log in to PC to cange settings
Appreciation
Thanks from all of emirates Islamic bank employees regarding all theses helpful ways that always easy to use
Now bad
Still not able to make international money transfer. Even with latest version. Notice: I am able to make the transfer on the desktop.
Response from developer
We regret the inconvenience caused and would like to assist you, kindly share your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae
FIX THIS ISSUE
The fact that this is not fixed is absolutely unacceptable for a bank like Emirates Islamic. When I want to transfer money, it asks for a Smart Pass Pin. I don’t remember my pin, so I tap that I forgot it. It then says that it sends an email to my current email. However, the issue is that it keeps sending it to my OLD email even though I changed my email from within the app from a long time ago and it still keeps sending it to my old email. PLEASE FIX THIS BECAUSE I AM ABROAD AND I CANNOT TRANSFER MY MONEY AND CALLING THE BANK IN THE UAE IS EXPENSIVE.
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Response from developer
We regret the inconvenience caused and would like to assist you, kindly share your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae
Excellent
very nice and helpful bank
Great services
Easy and very convenient
Very poor
It does not let me in at all
My SMART Pass
SMART pass is not active in my new iPhone 12 Pro Max
Below the expectations
This app has mane issues such as login and log out. If you close the app without logout, you can't log in and you have to wait for a while. Another issue is the app is too slow to load your bank cards and details.
Response from developer
We regret the inconvenience caused and would like to assist you, kindly share your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae
Doesn’t have Credit card easy payment plan like NBD
EI needs to work on it as other banks already doing well in UAE.
There should be an option to convert outstanding in easy payment plan.
Over all good experience 👍
There should be an option to convert outstanding in easy payment plan.
Over all good experience 👍
Response from developer
Thanks Abdul Jabbar for your feedback, this option will be available soon
