Need improvement
No option in the app to contact bank
SB
Very easy yet secure to use
Dr
very good
Bad Customer Service
No option to raise complaints
Card
If the card is blocked, it is disappeared from the app and we cannot contact the customer service
Not simple
App is not user friendly
Good service
Good service
Others Card shows in my app related to my son where his account already separate from my account
Every time I have an IT issues technical and no body know why or want to take action .. just I would thanks customer care and my account manager for there follow up
Customer care
More than 5 years get brilliant service from Lovely EIB
The Best online banking services in the UAE
This is The Best online banking mobile app in the UAE by far.
With simple and easy navigation throughout the services.
With simple and easy navigation throughout the services.
Good app almost perfect
Keep up the good work
Payments
Easy
Issue
Today , i faced issue in the supermarket because i couldn’t able to use my card ,reason for “expired of the record of Emirates ID” from the bank , which was not informed totally and i had to call service and make a phone call to fix the issue for more than 25 minutes call. And we found out the reason at last . Not totally acceptable . Why there’s no informations about expired of ID record ?!!!!!!
You just wasted my time
You just wasted my time
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امل
ممتازه جدا جدا وسريعه
Imran
Great service
Great app
Easy to use
Last Update Killed App (Update)
There was an update which killed the app for me where the app would require FaceID on startup. This issue was resolved and I am able to use this app as before.
Thank you to the developer for fixing this. Overall it’s a solid banking app. There are a few issues with clarity around how to manage some things.
Thank you to the developer for fixing this. Overall it’s a solid banking app. There are a few issues with clarity around how to manage some things.
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Functional but spammy
Does the basics of what you’d want but the constant pop-ups for everything are so aggravating. You shouldn’t have to dismiss “offers” (which feel a bit like shady marketing) more than once but it’s always 5 taps of hiding ads before you actually get to the app.
Best Banking App
This is one of my favorite banking apps
Last Update Killed App
I am no longer able to log into the app. I am unable to use Face ID for security and personal reasons.
It doesn’t seem to be a way around the new feature that requires Face ID. So the application is now useless to me.
It doesn’t seem to be a way around the new feature that requires Face ID. So the application is now useless to me.
