EI + appears safe based on user ratings. The AppsHunter Safety Score for EI + is 94 out of 100. This assessment is based on 4,490 user ratings, with an App Store average of 4.7 out of 5. Of 4,490 App Store ratings, 92.3% point to a safe experience, 1.8% suggest some concerns, and 5.9% point to a risky experience.

EI + appears to be a legitimate app. The AppsHunter Legitimacy Score for EI + is 90 out of 100 points across 7 verification signals from App Store and developer data.

EI + User Reviews

Name: EI +
Rating: 4.7 (4490 reviews)

EI +

Emirates Islamic Bank P.J.S.C

💰 Finance

Customer Experience

Positive experience55.7% of reviews

Neutral3.8% of reviews

Negative experience40.4% of reviews

~ Based on 235 written reviews from the US App Store.

What users say

Summarized from real user reviews of EI +. Based on 4.5K reviews and a 4.7/5 average, it highlights the 15 positives and 11 negatives reviewers mention most about this Finance app.

Positive things

🚀Excellent
🚀Easy to use
🚀Secure and easy access
🚀Impressive UI/UX and features
🚀Instant transfer to mobile
🚀Easy access and easy to use
🚀Secured and easy banking
🚀Recommended
🚀Easy app and safe way for banking
🚀Great app
🚀Easy access and easy to use
🚀Excellent service
🚀Excellent app and very easy to navigate
🚀Amazing improvement
🚀Excellent bank with great efficiency and customer service

Negative things

🐛Doesn't work, app crashes
🐛Impossible to reach customer support
🐛Unfriendly app, confusing, and not user-friendly
🐛Terrible app, doesn't function properly
🐛Complicated to use, not user-friendly
🐛Slow and not user-friendly
🐛Useless app, outdated system
🐛Complicated and difficult to use
🐛Can't login, not eligible to use
🐛App crashes, slow response, issues with face detection
🐛Bugs, glitches, and issues with the new app

Is EI + Safe?

EI + appears safe based on user ratings. AppsHunter Safety Score for EI + is 94/100.

This assessment is based on 4,490 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.3% of ratings point to a safe experience

1.8% of ratings suggest some concerns

5.9% of ratings point to a risky experience

~ Based on 4,490 App Store ratings for EI +.

Is EI + Legit?

EI + appears to be a legitimate app. AppsHunter Legitimacy Score for EI + is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Others Card shows in my app related to my son where his account already separate from my account

Every time I have an IT issues technical and no body know why or want to take action .. just I would thanks customer care and my account manager for there follow up

Ali_Maz

23 days ago

Response from developer

Dear Ali_Maz, thank you for your valuable feedback! We're delighted to know that our customer care team and your account manager have been able to assist you effectively. Your encouraging remarks inspire us to keep providing the best possible service through our Mobile Banking App. We truly appreciate your kind words.

Customer care

More than 5 years get brilliant service from Lovely EIB

Arya8989

24 days ago

The Best online banking services in the UAE

This is The Best online banking mobile app in the UAE by far.
With simple and easy navigation throughout the services.

Vampire!!

a month ago

Good app almost perfect

Keep up the good work

Dodi B

a month ago

Payments

Easy

Sav zaman

a month ago

Issue

Today , i faced issue in the supermarket because i couldn’t able to use my card ,reason for “expired of the record of Emirates ID” from the bank , which was not informed totally and i had to call service and make a phone call to fix the issue for more than 25 minutes call. And we found out the reason at last . Not totally acceptable . Why there’s no informations about expired of ID record ?!!!!!!
You just wasted my time

Rothla

2 months ago

Response from developer

Dear Rothla, we sincerely appreciate you taking the time to share your experience with us. Your feedback about the challenges you encountered with your card and the communication gap concerning the expired Emirates ID record is greatly valued. Your insights are crucial in helping us improve our Mobile Banking App and our overall service. We understand how frustrating this must have been for you. Thank you for being a valued customer.

امل

ممتازه جدا جدا وسريعه

امل جابر هلال

2 months ago

Imran

Great service

1-/;£742695

2 months ago

Great app

Easy to use

Nailaalmuhairi

2 months ago

Last Update Killed App (Update)

There was an update which killed the app for me where the app would require FaceID on startup. This issue was resolved and I am able to use this app as before.

Thank you to the developer for fixing this. Overall it’s a solid banking app. There are a few issues with clarity around how to manage some things.

Michael Hrádek

2 months ago

Response from developer

Dear Michael Hrádek, thank you so much for sharing your experience with us. We value your feedback on the Face ID requirement, as we understand it can be a bit inconvenient. Your insights are very important to us as we work on improving our Mobile Banking App. If you have any further details to share, please feel free to contact us at Apps@emiratesislamic.ae. We would appreciate it if you could include reference number EIA-00381 in the subject line.

Functional but spammy

Does the basics of what you’d want but the constant pop-ups for everything are so aggravating. You shouldn’t have to dismiss “offers” (which feel a bit like shady marketing) more than once but it’s always 5 taps of hiding ads before you actually get to the app.

MohsinTS

2 months ago

Response from developer

Dear MohsinTS, thank you for taking the time to share your feedback regarding your experience with our Mobile Banking App. We recognize that you have faced challenges in accessing the services you require, and we truly appreciate your insights, as they guide us in our efforts to enhance our services. We encourage you to contact us at Apps@emiratesislamic.ae with further details about your experience, as this will enable us to provide you with the best possible assistance. To help us efficiently track your concerns, please remember to include reference number EIA-00348 in the subject line.

Best Banking App

This is one of my favorite banking apps

King_Kaiz

3 months ago

Last Update Killed App

I am no longer able to log into the app. I am unable to use Face ID for security and personal reasons.

It doesn’t seem to be a way around the new feature that requires Face ID. So the application is now useless to me.

Michael Hrádek

3 months ago

Latest update has a bug

Latest update has a bug doesn’t allow to log in keeps saying Face ID settings!

MBN80

3 months ago

Happy Customer

Excellent Service

FAN OF FAZZA

3 months ago

Limited Payment Options

I got the new Amazon Credit card and am being told that there is no way to pay it through the app unless you open a current account as well with EI. That means no auto-pay option and to pay the credit card you either have to set up manual transfers or deposit cash in an atm.

Tom Sunset

3 months ago

Alain

❤️👌👌👌

Hamad bo hesa

3 months ago

Waste my time keep waiting

They kept me waiting for almost an hour to speak one of the agent and no one answering my message they to wait for to minutes instead i wait for an hour and they tell me after waiting for an hour they tell me that there’s no agent available they should tell that early and not kept me waiting for an hour it’s a worse customer service

Jvee315

4 months ago

تصحيح الكاميرا

كنت اريد المسح على qr code ولاكن على الرغم من ان هاتفي آيفون 15 برو ولاكن عندما اريد تقريب الكاميرا لا يمكنني وفقط تظهر الكاميرا مشوشه ولا يمكنني عمل زوم لل qr code الذي في البطاقه

Dragovitc

4 months ago

Dysfunctional app

The app is useless for anything other than the most basic services. It’s impossible to contact someone; WhatsApp banking is an infinite loop of self-service; and you cannot raise a service request to save your life on the app. This is very disappointing in terms of functionality.

MohsinTS

4 months ago