Worst customer service and management
1.Worst management and team in electric pe. Specifically I need to mention person named Vishal. He is so careless and does not even respond to customer calls.
2.Requests will be marked as resolved without any solution.
3.Referral bonus is not been paid.
Response from developer
We sincerely regret to hear about your experience and appreciate you bringing this to our attention. At ElectricPe, we are committed to providing seamless support before and after a purchase. We take customer concerns seriously and would like to investigate this further to ensure a resolution. Please reach out to us at +91 8147060222 or email us at support@electricpe.com so we can address your concerns regarding post-purchase support, referral bonuses, and service requests. Your feedback helps us improve, and we are committed to making things right.
Unable to stop charge
Response from developer
We sincerely apologize for the inconvenience caused. We understand how frustrating this must be and appreciate you bringing it to our attention. Our team is actively working on resolving such issues to ensure a seamless charging experience. Please reach out to us at +91 8147060222 or email us at support@electricpe.com so we can assist you further. Your feedback is valuable, and we are committed to improving our services.
Good charging point
Response from developer
Dear customer, thank you for taking your valuable time to write us a review. Currently, offline booking feature is available for android devices only. Our team is actively working towards extending this feature to iOS devices in the near future. Keep supporting us to provide you the best services. Best, Team ElectricPe 💚
Can’t use the app without installing the update
Response from developer
Dear customer, we are sorry that you had to experience this. I would like to highlight that not all our updates are forced updates, if you have noticed in the past, where you would have used the app without updating and later updated at your convenience. Forced updates are only suggested when there are critical updates related to security and major enrichment/modification in the app flow. However, we have taken your feedback into consideration and we will work on improving app update experience. Best, Team ElectricPe 💚
Electric Charging
Response from developer
Dear customer, thank you for taking your valuable time to write us a review. We are glad to know that you’re enjoying our products and services. Our team is constantly working on improving the user experience and your feedback means a lot. Feel free to share any suggestions/feedback to us over call/WhatsApp at 8147060222. Best, Team ElectricPe 💚
