Worst customer service and management
1.Worst management and team in electric pe. Specifically I need to mention person named Vishal. He is so careless and does not even respond to customer calls.
2.Requests will be marked as resolved without any solution.
3.Referral bonus is not been paid.
Response from developer
We sincerely regret to hear about your experience and appreciate you bringing this to our attention. At ElectricPe, we are committed to providing seamless support before and after a purchase. We take customer concerns seriously and would like to investigate this further to ensure a resolution. Please reach out to us at +91 8147060222 or email us at support@electricpe.com so we can address your concerns regarding post-purchase support, referral bonuses, and service requests. Your feedback helps us improve, and we are committed to making things right.
Unable to stop charge
Response from developer
We sincerely apologize for the inconvenience caused. We understand how frustrating this must be and appreciate you bringing it to our attention. Our team is actively working on resolving such issues to ensure a seamless charging experience. Please reach out to us at +91 8147060222 or email us at support@electricpe.com so we can assist you further. Your feedback is valuable, and we are committed to improving our services.
Good charging point
Response from developer
Dear customer, thank you for taking your valuable time to write us a review. Currently, offline booking feature is available for android devices only. Our team is actively working towards extending this feature to iOS devices in the near future. Keep supporting us to provide you the best services. Best, Team ElectricPe 💚
Can’t use the app without installing the update
Response from developer
Dear customer, we are sorry that you had to experience this. I would like to highlight that not all our updates are forced updates, if you have noticed in the past, where you would have used the app without updating and later updated at your convenience. Forced updates are only suggested when there are critical updates related to security and major enrichment/modification in the app flow. However, we have taken your feedback into consideration and we will work on improving app update experience. Best, Team ElectricPe 💚
Electric Charging
Response from developer
Dear customer, thank you for taking your valuable time to write us a review. We are glad to know that you’re enjoying our products and services. Our team is constantly working on improving the user experience and your feedback means a lot. Feel free to share any suggestions/feedback to us over call/WhatsApp at 8147060222. Best, Team ElectricPe 💚
Not happy on tech side!!!
Response from developer
Dear customer, thank you for your updated review here. The auto cut off feature is in the experimentation phase and will be live for all our users soon. However, currently, you can add your desired battery level when initiating charging, and you will receive a notification reminding you to end the session when the set battery level is reached. Feel free to reach out to us at 8147060222 for any further assistance. Best, Team ElectricPe 💚
Slow
Response from developer
Dear customer, we are sorry that you had to experience this. Our application is tested for compatibility and performance speed across devices and models. Could you give us a call at 8147060222 and answer a few more questions? Our Developer Team would like to better understand the issues you are facing and resolve them at the earliest. Best, Team ElectricPe 💚
Billing issue
And bills are too high
Even after full charge billing is happening
Response from developer
Hi Syed, we regret that you had to experience this. Could you give us a call or WhatsApp text at 8147060222? We can discuss on the issues that you are experiencing and work together on the resolution. Best, Team ElectricPe 💚
OK. Not great.
Settle down people. I ain't gonna be fooled this time…
Response from developer
Hi Vinay, thank you for sharing your feedback with us. We understand your concern here but let us assure you that you can expect an increase in the quality of services along with the increase in the plan pricing. In case of any other queries, feel free to reach our Support Team. Best, Team ElectricPe 💚
Best charging facility nearby
Excellent and social supportive initiative Thank you
Very Good charging facility
Response from developer
Thank you chinnu sweets for your feedback. We understand your concern and will improve our product based on your suggestion. If you have any feedback or suggestion, you could write to us at support@electricpe.com. We would love to hear from you and continue working hard to provide you the best experience. Best, Team ElectricPe 💚
Critical Security Issues
1- Anyone can plug out and plug in their charger and billing will happen with person who scanned.
2- Timer For Charging should he given in app for easy stop.
Solution - You guys need to get a charging device which locks the cover with plug inside & can be unlocked when charging is completed. If this is not done you will face huge issues in coming future at all Apartment societies.
Response from developer
Thank you Rk Sanjeev for your feedback. We understand your concern and will improve our product based on your suggestion. If you have any feedback or suggestion, you could write to us at support@electricpe.com. We would love to hear from you and continue working hard to provide you the best experience. Best, Team ElectricPe 💚
Not allowing to charge
They say that the charging facility is only for their apartment residents and not others.
I went to 4 places to charge today and everywhere it’s same experience.
charging extra
What a bad calculation used…
Works perfect
Best app for EV charging
Simplicity
Great app
Changing electric mobility in India
Keep up the good work :)
