1 more improvement please
Terrible UX. I put the hearing aids on, and they say “connected”. I open the app…not connected. I enable Bluetooth. Open the app again…app says it is connected, but I have to select the hearing aids (why?)…then it says “connecting”. Finally I can use the app. Who designed this? Take some notes from AirPods Pro 2 please.
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The Best OTC
The beyond pro are the best. However customer support is terrible. The hearing test stops and does not proceed. Support responds with here are the step-by-step steps for taking a test. Problem is it stops at step 2. No one actually reads the request. You get instant support if you have issue purchasing.
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App issues
The hearing aids themselves are fine. The app keeps not connecting and not letting me adjust settings other than volume on the aids themselves. The Bluetooth is clearly working, because it’ll play the sound from videos on my phone through the aids and my phone is clearly connected to the internet because it’ll be streaming videos, but then the app won’t work half the time
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Latest version broke my favorite feature
With this version, I can no longer adjust the volume of the tinnitus programs. Now the volume is so low that it doesn’t help.
It also doesn’t fix the problem of having to show me it is connected every time I open the app even though I already know the Bluetooth is connected to my phone. I have to go through 2 screens to acknowledge the connection before I get to the settings page.
It also doesn’t fix the problem of having to show me it is connected every time I open the app even though I already know the Bluetooth is connected to my phone. I have to go through 2 screens to acknowledge the connection before I get to the settings page.
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App review only
This review is on the app not the hearing aid.
I find the app. confusing. Being new to hearing aids. I don’t know lot of the words they use when it comes to the technology of hearing aids. They need to have a definitions or a glossary. Example, adjusting the tone, they talk about brighter or deeper?? The way the slide goes is confusing. again I am newbie to hearing aids. this to be confusing. You need to write instructions as if the user knows nothing. Remember many of us using these aids are in our 70s and older.
I find the app. confusing. Being new to hearing aids. I don’t know lot of the words they use when it comes to the technology of hearing aids. They need to have a definitions or a glossary. Example, adjusting the tone, they talk about brighter or deeper?? The way the slide goes is confusing. again I am newbie to hearing aids. this to be confusing. You need to write instructions as if the user knows nothing. Remember many of us using these aids are in our 70s and older.
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