Unable to use the app
The most recent version of the app immediately closes after attempting to open it and apparently there isn’t a way to report bugs? Not great from a consumer perspective.
App is frustrating
So when the app actually works it is decent. Everything is easy to find and you have your ID cards on the app that you can save or print out. But I am constantly having issues opening the app. I will try to open it and it will close right after flashing the elephant screen.
Ridiculous
They are a complete joke I will never ever ever use them again!
Policy-account
Trying to set up account but keeps saying policy does not exist.
trash
this is a trash company, they website, app, employee are are garbage or worth even less DO NOT GET INSURANCE FROM THEM
Things to consider before selecting Elephant Insurance
They are closed on the Weekends. I was trying to get a Loaner Car this weekend and they had a System Maintenance scheduled on a Saturday all day long. I was NOT able to get help from a live representative or able to access to my IDCard!! What would you do if you get pulled over and unable to pull up your Insurance information? because these idiots scheduled a all day long System Maintenance! We drive everyday, we should be able to access to our own Vehicle Insurance IDCard anytime!!! UNACCEPTABLE!!!!!
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Shutting down
App tells me to update, but App Store doesn’t tell me it needs one. It says functioning will improve if I update. It continues to shut down.
Won't log in
Used to work but now it gets stuck on logging in. Switching insurance anyways so I guess it won't matter much longer.
App crashes when saving to Wallet
Unable to save insurance card to Wallet. The app crashes every time I try.
Pack of Wild Elephanta
Don’t trust them because we never had a claim but they jacked up our rates to over $7000.
Can’t add ID cards to Wallet
For 2 months now I have been trying to add my ID cards to the wallet app on my phone. The app gives an option for it, but every time I click it it crashes the app and logs me out. They have done at least 2 updates since then and NONE has fixed the issue. They barely update the app or address issues and nobody can respond to help solve the issue. Don’t offer a feature if you can’t use it.
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App shuts down
App keeps shutting down. Unable to use it
Crashing, won’t open
I can’t even open the app. It keeps crashing every time I attempt to open it. Meanwhile, my account is supposedly paperless.
App is trash
Any time I attempt to open the app it crashes. Trash app.
Amazing
This company has treated me so well. Their rates are amazing, and their tools are super helpful. I’ve been using this new app and I can’t tell you how easy it was to update my coverage, I can even see the new documents right away. Thank you!
App crashes
Every time I attempt to open the app, it immediately crashes.
App crash.
This app continues to crash and not open since your last update. Will rate better when the app actually works. This is very annoying. Fix it please.
Love the convenience!!
Great app. Super easy to use.
5 stars
It’s really dope having a offline feature for ID cards, it makes it easier when there’s no service or slow data .
A Beautiful Insurance App?
I’m quite impressed with the design quality of this app. It’s doesn’t have too many bells and whistles right now, but it easily does everything required of an insurance app, and I can tell they have big plans. Just check out that login transition. I’m glad they finally got an app. Their website has improved so much during the time I’ve been a customer, so I can only imagine what they’ll be able to do with an app!
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