Unreliable Data
I started monitoring my solar system frequently ever since the breaker in the electrical panel tripped and we weren’t producing June and July.
There needs to be a notification when the is ZERO power production.
Unreliable because on several occasions in the past 10 days I check the app and there is NO DATA.
I contact Support and they see all the data.
When I check again data is there.
Again now I check and there is no data displayed.
Totally unreliable as far as I’m concerned.
There needs to be a notification when the is ZERO power production.
Unreliable because on several occasions in the past 10 days I check the app and there is NO DATA.
I contact Support and they see all the data.
When I check again data is there.
Again now I check and there is no data displayed.
Totally unreliable as far as I’m concerned.
Show more
Frustrating!
Half the time I cant log into the app, I just get the "spinning wheel of death". Because of this i stopped logging in for several months recently. I then logged in to find out that I had been offline since a power outage last December! So i had zero data for power generation since then. 😡THEN when I discovered that 1/3 of my system wasnt generating power for who knows how long!! 🤬 Then I realize that there is no way to set up text or email notifications for something goes wrong with the system! Who the H#LL designed this software?? Was this a high school computer class project??
Show more
Good
This has worked well for me I have been using it for 10 years I haven’t had any problems with it!
Current Data completely inaccurate
While historical data appears okay after a couple of days the current data in Home Screen and in data charts is completely inaccurate. It seems to stop utilizing any data set after 7 am although the historical data seems to capture all the current data. So basically useless for current info.
Buggy UI with Dynamic Energy
Mostly works if you just want the status of production of your system/panels.
Dynamic Energy settings and feature are a mess though for me with updates not seeming to work, phantom settings persisting (and turning off your system when it should be producing and costing you money).
Customer Service is semi responsive but ultimately no solution to the problem yet after 6 weeks of back and forth. I can’t recommend the system or the app at this point.
Dynamic Energy settings and feature are a mess though for me with updates not seeming to work, phantom settings persisting (and turning off your system when it should be producing and costing you money).
Customer Service is semi responsive but ultimately no solution to the problem yet after 6 weeks of back and forth. I can’t recommend the system or the app at this point.
Show more
