Horrible just affordable sometimes
Hi, I’m reaching out because I have been trying to get help with a serious lost-item issue and I am not getting any meaningful response from support. On August 30, 2026, I took an Empower ride in Baltimore with driver Mohammad Qasam. After the ride, I realized I left my keys in his vehicle. I reported the lost item through the app on August 31. Since then, I have repeatedly contacted customer support, but I still have not been told whether the driver was actually contacted, whether he responded, or what steps are being taken to help recover my property.
These are not just a minor lost item. They are my keys, which makes this a security issue and something that needs to be handled urgently. I understand that Empower may not guarantee the return of lost belongings, but I am asking for confirmation that the driver has been directly contacted and for a clear update on whether he has responded. If he has not responded, I need this escalated to someone who can make additional attempts to reach him.
At this point, I am asking for a supervisor or someone in management to review this immediately. I have the trip details, the driver’s name, the ride history, and proof that the lost item was reported. I am not asking for generic policy information. I need a direct answer about this specific driver and this specific case.
These are not just a minor lost item. They are my keys, which makes this a security issue and something that needs to be handled urgently. I understand that Empower may not guarantee the return of lost belongings, but I am asking for confirmation that the driver has been directly contacted and for a clear update on whether he has responded. If he has not responded, I need this escalated to someone who can make additional attempts to reach him.
At this point, I am asking for a supervisor or someone in management to review this immediately. I have the trip details, the driver’s name, the ride history, and proof that the lost item was reported. I am not asking for generic policy information. I need a direct answer about this specific driver and this specific case.
Show more
Adjust your system
You guys give me a eight dollar ride and charge me $10 fix your system
Janky as hell
Was dropped off at a totally wrong location
Fll ride share
It doesn't say on the app that the driver will pick you up at the door or where you did the ride request from. We walked to ride share and waited and the driver text that he was at door 213, so we had to walk back. Not that far but it was raining and would have need nice to have known that Empower picks you up at the door that you were at when requesting, which is actually nice had we known. Something I learned for next time but something Empower should share with customers. Will keep the drivers from having to wait for customers who did what I did by going to ride share and back
Show more
Comentario
Viaje
Map
The map is so delayed it won’t let you see how close the driver is in real time!
Very Good, still growing
The pricing is better than Lyft and Uber every time, and the drivers get paid more so everyone wins. There are troubles sometimes with drivers cancelling one after the other leading to long wait times, as well as you cannot schedule a ride yet. This app will continue to disrupt the big players.
100% recomendado
5 estrellas
Friend
Great rider
Horrible customer service
Drivers are rude and the Empower company ask for feedback it’s been 2 months and no response yet
charging me more then stated
When i first downloaded the app it was good the drivers were nice and everything but the longer i started using the app i realized i was being charged more that whatever price was advertised. The first time this happened i picked a ride for $15 i was charged $19… i let it go assuming he that maybe i clicked something other that the $15 ride. The second time this happened again the ride was $15 and i was charged $25!!!!??? i cancelled the ride and got my refund but i had to delete the app because i dont understand why im paying more and then theres no reasoning as to why.
Show more
Great App for Riders and Drivers
I love that my drivers get all of their money when I ride. Great app and business concept.
Great
The best ever
Bad Map. Fort Worth, Texas RIDER, works great.
Process works the same as Uber/Lyft which I use everyday for work and other errands and heavily rely on rideshare since I don’t have a car. The map isn’t good, I have to tell driver where to go. No way to rate or comment on ride or report safety concerns in a timely manner. Only can give thumbs up, down or favorite the driver.
Show more
SO HAPPY!
I finally fill freedom. Having options to choose from has empowered me today!
First ride
Amazing vehicle, driver was friendly and professional. Great price too!
YES!
Just deleted U*er🤭
Wrong price was suppose to be 19$\
Please any refund the difference
Happy Child!
Love this app, damn good pricing, always there for me! Would share with others but would rather gate keep. Keeps me motivated to keep going
Really I love this app
I really love this app it’s affordable and convenient all of my rides have been amazing drivers are so nice and respectful
