Absolutely BS
Don't waste energy
Ridiculously amazing product.
Can’t speak highly enough.
Unauthorized $119.99 charge, refund process failed
I downloaded Endel through the App Store where my purchase history shows the app as Free / Total $0.00. I canceled the trial the same day, and Endel does not show under my Apple subscriptions. Despite that, my debit card was charged $119.99 by Endel Sound USA Corpor / Endel.
I received no receipt, no subscription confirmation, no trial reminder, and no billing notice. I contacted Endel support, and their automated response sent me to a refund link. That refund link then said “Refund conditions not met” and told me to contact support again. I submitted a support ticket, and it was immediately marked “solved” even though nothing was resolved.
This is a terrible billing/support experience. Users should be extremely careful before downloading or starting any trial with this app. I am now having to dispute the charge with my bank.
I received no receipt, no subscription confirmation, no trial reminder, and no billing notice. I contacted Endel support, and their automated response sent me to a refund link. That refund link then said “Refund conditions not met” and told me to contact support again. I submitted a support ticket, and it was immediately marked “solved” even though nothing was resolved.
This is a terrible billing/support experience. Users should be extremely careful before downloading or starting any trial with this app. I am now having to dispute the charge with my bank.
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App has crashed…
I literally just downloaded the app and everything seemed to be working fine, but as soon as I triggered the free trial with a yearly subscription to follow, the app crashed and I can’t even cancel the subscription because it doesn’t appear as a purchase or a subscription in my Apple account! I deleted it and will try downloading it ONE MORE TIME, and if it works, I will update my review.
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False Advertising
Your advertising is a lie.
The only reason why I downloaded your app Was because of the ad featuring the song That shifts from left or right, in the ad telling you to turn your phone sideways to experience it. it was a great demo.
Then I paid for a full year, search for that exact song. And it’s not available. it’s not in the app at all!!
So you used content that paying customers cannot access to sell subscriptions.
That is textbook false advertising.
It feels like I was deliberately baited into buying something under false pretenses.
Every time I see the ad now, it just reminds me that your marketing is built on something you never planned on delivering.
I am requesting a refund because I’m not getting what your advertising promised.
The only reason why I downloaded your app Was because of the ad featuring the song That shifts from left or right, in the ad telling you to turn your phone sideways to experience it. it was a great demo.
Then I paid for a full year, search for that exact song. And it’s not available. it’s not in the app at all!!
So you used content that paying customers cannot access to sell subscriptions.
That is textbook false advertising.
It feels like I was deliberately baited into buying something under false pretenses.
Every time I see the ad now, it just reminds me that your marketing is built on something you never planned on delivering.
I am requesting a refund because I’m not getting what your advertising promised.
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Prompts for Money Each Boot
Even though I ALREADY subscribe it prompts me to upgrade and pay for Lifetime membership any time I open the app. Talk about greed. Easily annoyed me from resubscribing in the future.
Takes over your phone by default
Everytime I get in the car it starts on its own. I have to open and turn it off manually. No place to fix in settings. Cancelled subscription. Fat oof.
Loved it, Until I had to pay them for the rest of forever.
This app was about to be perfect, just as im truly experiencing the awesomeness of real-time music adaption to my movement the music all stops and a "Pay $10 a month to keep going more than 10 minutes" message pop ups.
No amount of time extensions are going to change the awful nature of subscriptions.
Make a "One-Time Payment" option like everything used to be in the old days or this app belongs in the "Run by a greedy group of jerks" category.
No amount of time extensions are going to change the awful nature of subscriptions.
Make a "One-Time Payment" option like everything used to be in the old days or this app belongs in the "Run by a greedy group of jerks" category.
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Migraine Brain Helper Too!
This app is phenomenal! THANK YOU! I use a few different soundscapes but when I feel a migraine attack…for me it feels like a disconnected wire in my brain or my head is filled with cotton so I can’t understand what something says or what someone is saying or I start feeling more irritated than normal…I can pop on my headphones and 8 times out of 10 one of these soundscapes will quiet my brain. For the last year I’ve had a migraine attack just about everyday due to stress, hormones, weather, not sleeping, not eating right (carb every 2 hrs), and I found a medication that would help but taking everyday is not ideal for the rest of me. Enter this app and I had only 3 migraines the 1st week. Last week there were lots of triggers and my occipital area issues but I still only clocked 4. This week 1, even with massive heat and weather triggers that would have had me laid up. Not a cure by any means but it sure does help when I feel an attack and has reduced the medication I am taking! I use the sleep soundscape every night. The productivity, brain massage and so many others during the day. My teen has even commented how soothing they are and he doesn’t have migraines or adhd to contend with. I highly recommend trying this!
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False Advertising
Purchased a discounted annual subscription based on an Instagram advert and a particular song featured in the advert. Turns out the song (or any song with lyrics) does not exist on the app. Did try app for rest of day but didn’t find anything of benefit so requested a refund.
Feels More Focused on Revenue Than User Experience
This was recommended by a ADHD youtuber, so I tried the Endel app after his recommendation. Unfortunately, my experience was the opposite of what I expected.
The subscription model was the first red flag. Even though I downloaded it through the App Store, I had to enter my credit card directly instead of subscribing through Apple. If someone forgets to cancel the 7-day trial, they’re charged $119 for a year. I only used the app for a few minutes before deciding it wasn’t for me and canceled right away, but the whole setup felt intentionally designed to make it easier for people to end up paying.
Before I even had a chance to understand what the app actually did, it was asking me to invite three friends. That immediately gave me the impression that getting new users is a higher priority than letting people experience the product first (which also hints that the developers are not very confident in the product itself, because if the product was great, people would recommend it to friends and family without prompting)
The app is also marketed for people with ADHD, but I found the interface overwhelming rather than helpful. There are lots of menus and options to click through without much guidance. I tapped “Anxiety Relief,” expecting some explanation or immediate experience, but it simply asked me to set a timer. Then I was looking at a black screen with a few dots and, at least in my case, no sound at all. I was left wondering whether I had missed something. Instead of feeling supported, I felt confused.
Overall, the app felt like a basic library of ambient sounds with very little explanation of what makes it worth $119 a year. The black screen with gray and white elements also felt claustrophobic to me rather than calming. I kept wondering what I was paying for that I couldn’t get elsewhere.
What I found most ironic is that this app was recommended in a video about doing less and avoiding unnecessary additions to your life. To me, this app is exactly that—another subscription, another account, another thing to manage, without offering enough value to justify it.
The subscription model was the first red flag. Even though I downloaded it through the App Store, I had to enter my credit card directly instead of subscribing through Apple. If someone forgets to cancel the 7-day trial, they’re charged $119 for a year. I only used the app for a few minutes before deciding it wasn’t for me and canceled right away, but the whole setup felt intentionally designed to make it easier for people to end up paying.
Before I even had a chance to understand what the app actually did, it was asking me to invite three friends. That immediately gave me the impression that getting new users is a higher priority than letting people experience the product first (which also hints that the developers are not very confident in the product itself, because if the product was great, people would recommend it to friends and family without prompting)
The app is also marketed for people with ADHD, but I found the interface overwhelming rather than helpful. There are lots of menus and options to click through without much guidance. I tapped “Anxiety Relief,” expecting some explanation or immediate experience, but it simply asked me to set a timer. Then I was looking at a black screen with a few dots and, at least in my case, no sound at all. I was left wondering whether I had missed something. Instead of feeling supported, I felt confused.
Overall, the app felt like a basic library of ambient sounds with very little explanation of what makes it worth $119 a year. The black screen with gray and white elements also felt claustrophobic to me rather than calming. I kept wondering what I was paying for that I couldn’t get elsewhere.
What I found most ironic is that this app was recommended in a video about doing less and avoiding unnecessary additions to your life. To me, this app is exactly that—another subscription, another account, another thing to manage, without offering enough value to justify it.
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Asks intrusive questions
Stop with the questions Just give me the sounds
I want to like the App but…it’s misleading
I got this app and paid for premium based upon the 8D sounds from an AD. The song is no where to be found or no songs at all. I could’ve dealt with it if there was an option to change the 8D sounds. It’s repetitive and annoying. I really dislike it. I even tried to add the 8D to my own music but still didn’t like the sound. Waste of money because I got it specifically for the 8D option.
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?????
Want me to type my information to be billed. But don’t know how to find the bill. I don’t want to download something that I don’t know the up front fee
Scam discount price
I was told it was 12 months at $83.99/year, but I was charged $110.22. App is great other than that!
Fraudulent
I may have looked at this app but I didn’t intend to sign up for a year. I can’t see anyway to contact endel to request a refund, but I would like one.
Round of Applause!
Team at Endel….!! You guys are rockstars. 🤩🫡 I mean, this is so beautifully put together and every little detail was thought through. I got a whole year for a lovely 33$ and have always been hyper interested in binaural beats, music as medicine and all that kind of ‘peace unlocking’ acoustics. I am very excited to be here and I after wondering and watching for YEARS I am finally in on the party! 🥹🥰
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App never works and feels like a scam
I downloaded this app and tried the free trial. The app crashes every time I try to open it. Customer support was no help when I contacted them. And then I was charged for a subscription even though it was not showing up in my settings as an active subscription. Save yourself the hassle and skip this one.
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This is the absolute height of apps
Endel has changed my life, no hyperbole. I saw it in an add through an ASMR-tist years ago and I thought it was interesting and even though it was a sponsor they spoke very highly of it and felt they were being genuine. So at the start of 2024 I got a one year subscription and within 6-7 months I started getting nightmares about if they ever closed this app down and I could never use it again.
I won’t go into the details but the soundscapes have actually made me appreciate the world and being more. No matter how much of a stellar review I write i still probably could not explain how much this app has assisted me. Don’t get me wrong, there are great videos on YouTube that offer a plethora of moods, from studying to chilling or sleeping from ambient to lofi or jazz. But Endel is what happens when an app is deliberately designed to give you this experience instead of the creativity of a small community that produce such “content” on an app that was not intended for it but just works. The ads specifically are the worst part, there’s nothing worse than an ad ruining the mood.
This is a top 5 app of all time.
And I would recommend it for anyone even minutely interested in it. It is second to none. So why get anything else?
I won’t go into the details but the soundscapes have actually made me appreciate the world and being more. No matter how much of a stellar review I write i still probably could not explain how much this app has assisted me. Don’t get me wrong, there are great videos on YouTube that offer a plethora of moods, from studying to chilling or sleeping from ambient to lofi or jazz. But Endel is what happens when an app is deliberately designed to give you this experience instead of the creativity of a small community that produce such “content” on an app that was not intended for it but just works. The ads specifically are the worst part, there’s nothing worse than an ad ruining the mood.
This is a top 5 app of all time.
And I would recommend it for anyone even minutely interested in it. It is second to none. So why get anything else?
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Great but so triggering I’m done with it
Developer response to me is nonsense. They offer a discount at all times. Downgraded to 1 star for lying. I have never not gotten offered a discount since subscribing and opening the app. It’s a straight up racket.
I really like the app and am apparently a top user but I find it incredibly frustrating that I paid for a year subscription and still get bombarded with advertisements of discounts for renewed membership or paying for it in full. It drives me absolutely nuts to the point that I’ve started closing the app instead of closing the ad and starting the soundscape. I cannot take it anymore.
I really like the app and am apparently a top user but I find it incredibly frustrating that I paid for a year subscription and still get bombarded with advertisements of discounts for renewed membership or paying for it in full. It drives me absolutely nuts to the point that I’ve started closing the app instead of closing the ad and starting the soundscape. I cannot take it anymore.
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