Absolutely BS
Don't waste energy
Ridiculously amazing product.
Can’t speak highly enough.
Unauthorized $119.99 charge, refund process failed
I downloaded Endel through the App Store where my purchase history shows the app as Free / Total $0.00. I canceled the trial the same day, and Endel does not show under my Apple subscriptions. Despite that, my debit card was charged $119.99 by Endel Sound USA Corpor / Endel.
I received no receipt, no subscription confirmation, no trial reminder, and no billing notice. I contacted Endel support, and their automated response sent me to a refund link. That refund link then said “Refund conditions not met” and told me to contact support again. I submitted a support ticket, and it was immediately marked “solved” even though nothing was resolved.
This is a terrible billing/support experience. Users should be extremely careful before downloading or starting any trial with this app. I am now having to dispute the charge with my bank.
I received no receipt, no subscription confirmation, no trial reminder, and no billing notice. I contacted Endel support, and their automated response sent me to a refund link. That refund link then said “Refund conditions not met” and told me to contact support again. I submitted a support ticket, and it was immediately marked “solved” even though nothing was resolved.
This is a terrible billing/support experience. Users should be extremely careful before downloading or starting any trial with this app. I am now having to dispute the charge with my bank.
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App has crashed…
I literally just downloaded the app and everything seemed to be working fine, but as soon as I triggered the free trial with a yearly subscription to follow, the app crashed and I can’t even cancel the subscription because it doesn’t appear as a purchase or a subscription in my Apple account! I deleted it and will try downloading it ONE MORE TIME, and if it works, I will update my review.
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False Advertising
Your advertising is a lie.
The only reason why I downloaded your app Was because of the ad featuring the song That shifts from left or right, in the ad telling you to turn your phone sideways to experience it. it was a great demo.
Then I paid for a full year, search for that exact song. And it’s not available. it’s not in the app at all!!
So you used content that paying customers cannot access to sell subscriptions.
That is textbook false advertising.
It feels like I was deliberately baited into buying something under false pretenses.
Every time I see the ad now, it just reminds me that your marketing is built on something you never planned on delivering.
I am requesting a refund because I’m not getting what your advertising promised.
The only reason why I downloaded your app Was because of the ad featuring the song That shifts from left or right, in the ad telling you to turn your phone sideways to experience it. it was a great demo.
Then I paid for a full year, search for that exact song. And it’s not available. it’s not in the app at all!!
So you used content that paying customers cannot access to sell subscriptions.
That is textbook false advertising.
It feels like I was deliberately baited into buying something under false pretenses.
Every time I see the ad now, it just reminds me that your marketing is built on something you never planned on delivering.
I am requesting a refund because I’m not getting what your advertising promised.
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