Enel Energia User Reviews

Name: Enel Energia
Rating: 4.64049 (904 reviews)

Enel Energia

Enel Spa

🔧 Utilities

What users say

Summarized from real user reviews of Enel Energia. Based on 904 reviews and a 4.6/5 average, it highlights the 3 positives and 9 negatives reviewers mention most about this Utilities app.

Positive things

👍Easy to use
💡Ability to make payments
🚀Generally good app

Negative things

🔒Suspicious payment form
🌐Lack of English translation
💰Very high costs
🐛Recurring QR code scan error
🐛Slow and difficult to pay
🌐Challenges for non-Italian users
🐛Unable to test password or receive PIN code
🌐Difficult to translate
💰Does not accept certain payment methods

Top reviews

Most Recent Highest Rated Lowest Rated

Simple

Easy to pay

bhubhu2021

4 months ago

The app is better now

… and I can even make payments on it too.

But the PayPal payment form is extremely suspicious. My phone doesn’t recognise that it’s in a PayPal.com page so doesn’t give me the login and password, as if it was an exact copy of the PayPal payment form within the Enel Energia app. I don’t feel safe using it. Why is Enel app doing that?

nikolausotto

6 months ago

Add translation

From the website there is an option to translate to English but even that is limited until you click on things. It would be nice to have an English version and I can’t pay my bill with a credit card

Joeyfromjerseytoo

7 months ago

Response from developer

Ciao Joeyfromjerseytoo, ti informiamo che occorre attendere almeno 48h per il corretto aggiornamento dello stato dei pagamenti. Se la criticità persiste, inviaci subito una segnalazione alla nostra pagina dedicata digitando sul tuo browser l’indirizzo enel.it/supporto. Ti aspettiamo! Il Team Enel Energia Mobile.

English unsers needs attention

The app is good but need to include English tab for ease by non-italian speakers

Kemgbantah

a year ago

Very high cost

I am charged .74 euro per kWh.

Bad Enel

a year ago

Response from developer

Dear Bad Enel, thank you for your report. Please, leave your contact details by filling in this form https://ml.magnews.net/contactme and you will be contacted as soon as possible by an expert. Enel Energia team

continual qr scan error

repeated issue in attempting to scan the QR code on the bill when wanting to pay in the app.

“Siamo spiacenti. Non è stato possibile recuperare il documento da pagare.”

when in reality the bill is ready for payment. The website is worse than the app, so let’s see how long it takes for me to be able to part with my money.

Jeromenom

a year ago

Works well

Generally a really good app - some glitches and navigation could be clearer and more user friendly in some areas - overall good!

Linda ~ 1964

2 years ago

Hard to pay

Very slow, everytime we try to pay it takes 10 attempts hence we have few old ones ! Don’t have an hour x day to pay a bill !!!!!

Actuallyyouggg

2 years ago

Too many challenges interacting from Canada

Always have an issue when trying to pay online

Fly girl 9999999

3 years ago

Doesn’t work

Cann not test password and they don’t send pin code.

lillybottomkins

3 years ago

Difficult to translate.

Would be great to have a way to select a language. Many languages in the world, not just Italian!

RJTrongone

3 years ago

Amx

Non accettate la amx. Molti altri operatori l’accettano

onyoneway

3 years ago

Response from developer

Ciao onyoneway, per conoscere tutti i metodi di pagamento previsti per i nostri clienti visita la sezione delle FAQ in area "Supporto, Pagamenti, Dove e come posso pagare la bolletta e/o la rata". Grazie, il Team Enel Energia Mobile.

Great App!

Thorough and easy to follow. Very useful for making payments. Overall efficient service.

maryln1

3 years ago

Utile, ma frustrante

È molto utile poter controllare il uso di elettricità.
Comunque è molto frustrante di ricevere messaggi che non voglio, anche se ho detto di no nelle impostazioni.
Sarebbe meglio se fosse possibile controllare anche la mia produzione d’elettricità insieme con il mio consumo.

wantsomesun

3 years ago

Broken, can’t pay bill

Enel has the worst software I’ve ever seen, both apps and web dashboard. You’d assume payments would be top priority, but nothing ever works every time I want to pay my monthly bills. And it seems every time it’s a different system. Today it tells me session has expired when I try to pay, these must be 3 second sessions. Wow, I’m usually a calm guy, but Enel triggers me.

nikolausotto

3 years ago

Mr Giorgio Giannotta

Preferisco la riduzione della bolletta

Giorgio pupa

3 years ago

UTILIZZARE

SEMPLICE & FACILE

MacnGail

3 years ago

Response from developer

Ciao MacnGail , grazie per averci assegnato il punteggio massimo! Buona giornata, il Team Enel Energia Mobile.

Ritardo bolletta

Tre stelle per la App ma non per il servizio in quanto do più di due anni ho ricevuto oggi la lettera con la prima bolletta di pagamento dopo miei diversi solleciti . Quante stellette mi merito ora?
Saluti e grazie

collage 3000

3 years ago

Grayson

I need this to be in English format also
Would be great if it could be

Darksiders12

3 years ago

App per iPad ma applica la modalità verticale

Poiché l'app forza la modalità verticale, non può essere utilizzata con nessuna tastiera esterna, il che la rende un vero problema da usare.

Cercare di contattare il supporto richiede un'eternità purtroppo e le e-mail/messaggi inviati non vengono inviati.

Saurauss

3 years ago

Response from developer

Ciao Saurauss, per poter gestire la tua segnalazione, ti invitiamo a contattarci tramite Live Chat, o scrivendo su enel.it/supporto. Ti aspettiamo per fornirti tutto l'aiuto necessario e meritarci qualche stella in più 😊. Grazie, il Team Enel Energia Mobile.