Free

Details

  • Released
  • Updated

Features

MyTIM screenshot #1 for iPhone
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About

Manage your prepaid mobile and landline accounts. Check your plan details, remaining credit, and data usage. Pay bills, recharge your phone, and access exclusive offers and loyalty program benefits.

Control prepaid mobile and landline accounts
Check credit, plan, and data usage
Recharge phone and pay bills
Access TIM Party loyalty program
Track orders and purchase offers
Get assistance via chat or community
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What users say

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What's New in MyTIM

7.4.0

August 5, 2026

Aggiorniamo regolarmente l'app MyTIM per renderla sempre migliore e vicina alle tue esigenze. In questo aggiornamento abbiamo risolto alcuni bug minori.

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User reviews

Poorly designed and no support

L’applicazione ha un permanente messaggio che la velocità della mia navigazione è stata ridotta perché non ho pagato la mia fattura. Inoltre ricevo messaggi che dicono la stessa cosa. Ho contattato supporto e mi hanno detto di non farci caso in quanto la app è piena di bugs. Se qualcuno mi può contattare per risolvere il problema apprezzerei moltissimo. Grazie.
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Terrible experience

I have not had wifi for over a week and TIM has done nothing to fix this. The App assistant is useless and says the line is working and it is now apparently the glitchy Flexy service that just stops working despite showing I have paid all my bills. Now they won’t even contact me to reset the line. Terrible service.
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Italo-Italo

Pas de version multilingue donc incompréhensible.
Internet à genoux malgré le forfait data illimité, n’espérez pas regarder la télévision. Mise en route laborieuse et contrat impossible à clore. Aucune réponse aux mails, bref des branleurs.

Paghi e non ti danno il servizio.

Paghi il preparato e ti fanno aspettare per avere Internet

Interruzione servizio

Da quasi un mese ho il servizio di linea fissa interrotto e nonostante segnalazioni e reclami non é stato risolto il problema

Developer apps

User experience

🐞

Reported Bugs

3 issues

App login issues, can't access account

Bug

Recharge/top-up functionality not working

Bug

Incorrect data usage/credit deductions

Bug

Requested Features

3 requests

Add English language option

Feature

Improve app stability and reliability

Feature

Provide better customer support channels

Feature

FAQ

What can I do with the MyTIM app?

The MyTIM app allows you to manage your prepaid mobile and landline accounts. You can check your remaining credit, data usage, plan details, and view your bills. It also facilitates online recharges, bill payments, and provides access to exclusive TIM offers and the TIM Party loyalty program.

How do I create a MyTIM account?

You can register for a MyTIM account using your email address as a username. If you wish to associate your account with a landline, you can do so through the app by connecting via Wi-Fi to the TIM fiber or ADSL network of the line you want to register.

Is the MyTIM app free to use?

Yes, the MyTIM app is free to download and use. There are no charges for managing your accounts, checking your usage, or accessing most of the app's features. Any purchases of offers or products within the app will be charged separately.

What if I'm not a TIM customer?

Even if you are not a TIM customer, you can still use certain features of the MyTIM app. These include participating in exclusive contests, tracking orders, and activating a SIM card. This allows non-customers to engage with some of TIM's services.

How can I get help if I have an issue with the app?

You can receive assistance from an operator via chat directly within the app. Additionally, you can find support and solutions through the WeTIM Community. For suggestions or bug reports, you can also contact the app developers via email at mytim.app@telecomitalia.it.