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MyTIM

MyTIM

by Telecom Italia S.p.A.

5K ratings
415 reviews
🔧 Utilities
🎬 Entertainment
Free

Details

Released
July 3, 2010
Updated
August 5, 2026

Features

Developer

Telecom Italia S.p.A.
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MyTIM screenshot #1 for iPhone
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About

Manage your prepaid mobile and landline accounts. Check your plan details, remaining credit, and data usage. Pay bills, recharge your phone, and access exclusive offers and loyalty program benefits.

✓Control prepaid mobile and landline accounts
✓Check credit, plan, and data usage
✓Recharge phone and pay bills
✓Access TIM Party loyalty program
✓Track orders and purchase offers
✓Get assistance via chat or community
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What users say about MyTIM

Reviews of MyTIM are mostly negative: the Utilities app is rated 4.3/5 from 5K App Store ratings. What users like most: great value and service, excellent app, easy to use. Top complaints: terrible customer service, useless chatbot, no human support. Summarized from real user reviews.

Positive things

  • 🌟Great value and service
  • 👍Excellent app, easy to use

Negative things

  • 🤬Terrible customer service
  • 🤖Useless chatbot, no human support
  • 💰Unauthorized charges, money stolen
  • 🤯App constantly crashes or doesn't work
  • 🌐No English language option, only Italian
See all reviews

What's New in MyTIM

7.4.0

August 5, 2026

Aggiorniamo regolarmente l'app MyTIM per renderla sempre migliore e vicina alle tue esigenze. In questo aggiornamento abbiamo risolto alcuni bug minori.

More

User reviews

Most RecentHighest RatedLowest Rated

Un capolavoro d’inutilità

Il titolo dice già tutto
Rrobsteelbits

It’s ok

I find it quite difficult to navigate
D7Disappointed runner 72

Ottima Copertura nella Repubblica di San Marino a Prezzo Irrisorio

TIM è l’unica compagnia di telefonia mobile oltre la locale MVNO TMS (Telefonia Mobile Sammarinese)con completa e ottima copertura in tutta la Repubblica di San Marino, spesso in 5G. Grazie alla pressione competitiva di Iliad anche i prezzi di TIM sono alla portata di tutti. Inoltre, si può mantenere il numero pagando un mese di servizio solo una volta ogni sei mesi. La compagnia cellulare di San Marino TMS concede una linea mobile al cliente solo sottoscrivendo un contratto di due anni. Per noi espatriati Sammarinesi all’estero non conviene per visitare i nostri familiari in Repubblica per un mese una volta all’anno. Grazie TIM. C
Show more
LLawyerdoc

Servizio terribile

È’ una settimana che sono senza internet a casa. Continuo a chiamare il 187 e riesco solo a parlare con Sofia dell’intelligenza artificiale
BRbooking reviews

Horrible service

Horrible service do not recommend
LLia116
See 410 more reviews

Developer apps

TIM Modem
TIM Modem

by Telecom Italia S.p.A.

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(68)

Free
TIM Secure App
TIM Secure App

by Telecom Italia spa

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Free
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User experience

🐞

Reported Bugs

3 issues

App login issues, can't access account

Bug

Recharge/top-up functionality not working

Bug

Incorrect data usage/credit deductions

Bug
✨

Requested Features

3 requests

Add English language option

Feature

Improve app stability and reliability

Feature

Provide better customer support channels

Feature

FAQ

What can I do with the MyTIM app?

The MyTIM app allows you to manage your prepaid mobile and landline accounts. You can check your remaining credit, data usage, plan details, and view your bills. It also facilitates online recharges, bill payments, and provides access to exclusive TIM offers and the TIM Party loyalty program.

How do I create a MyTIM account?

You can register for a MyTIM account using your email address as a username. If you wish to associate your account with a landline, you can do so through the app by connecting via Wi-Fi to the TIM fiber or ADSL network of the line you want to register.

Is the MyTIM app free to use?

Yes, the MyTIM app is free to download and use. There are no charges for managing your accounts, checking your usage, or accessing most of the app's features. Any purchases of offers or products within the app will be charged separately.

What if I'm not a TIM customer?

Even if you are not a TIM customer, you can still use certain features of the MyTIM app. These include participating in exclusive contests, tracking orders, and activating a SIM card. This allows non-customers to engage with some of TIM's services.

How can I get help if I have an issue with the app?

You can receive assistance from an operator via chat directly within the app. Additionally, you can find support and solutions through the WeTIM Community. For suggestions or bug reports, you can also contact the app developers via email at mytim.app@telecomitalia.it.