Terrible Service and Support
Three months ago, the modem stopped working. We were not in the house when that happened, and I asked the person who helps us, to get in touch with TIM. It’s been three months now, and not one person has ever been able to speak with a TIM agent in real time. When we attempt to call 187, sometimes we are on hold for one hour, and either no one answers or when somebody answers and we try to speak, they hang up.
As a result, I already contracted and installed a different service with a different provider. I have attempted twice to contact TIM to ask to cancel my service and, again, cannot speak to anyone. I am contacting the credit card company and suspending the payment, as a result. Maybe at that time somebody from TIM will try to call and speak to me, and find out what happened. Very very poor service, terrible assistance.
As a result, I already contracted and installed a different service with a different provider. I have attempted twice to contact TIM to ask to cancel my service and, again, cannot speak to anyone. I am contacting the credit card company and suspending the payment, as a result. Maybe at that time somebody from TIM will try to call and speak to me, and find out what happened. Very very poor service, terrible assistance.
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DTDisgusted with TIM
Péssimo
Não tem um suporte descente, não indico pra ninguém
BMBrenda mandardes-vos
Response from developer
Ciao Brenda, questa app TIM Modem è per i clienti TIM in Italia. Grazie per l'attenzione
Não tem versão em português
Tenho três dias que contratei o serviço, não consigo resolver problemas pois o aplicativo não tem em português. Não me interessa se tem inglês italiano francês japonês. O que me interessa é: NÃO TEM EM PORTUGUÊS!
AAlethia!
Response from developer
Gentile cliente, l'app TIM Modem è unicamente per la lingua italiana. Ci scusiamo per il disagio. Grazie per l'attenzione all'app TIM Modem.
Ridículo
Um absurdo não ter em português. O wi fi já não é dos melhores e nem aplicativo pra suporte tem.
VVi0707
Response from developer
Kind customer, TIM Modem app supports Italian and English language. Thanks for your comprehension.
Confusing
Ok. So I’m not Italian and that may not help. But why can’t you top up your router on the modem app. Stop giving information and actually let you do what you want instead of going round in circles. Allow customers to email or request call backs. I have been without internet for 1 week because I cannot top up (it is not working on the app). I am going to leave TIM as it’s no good trying to solve issues with you. Just answer the phone and talk to me!!!
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IIfoofoo
