Worst app on the planet
This is by far the worst app i’ve ever seen. No English option, zero support, every month my plan disappears and i have no idea how i should check the remaining. Full of bugs. Often after recharging your account it says unsuccessful, even if it’s successful, takes forever to appear on the page. And many many more problems
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Same bad app and same bad service.
The developers have no clue how to develop a useful app. This UI is about as bad as you can get. Noting has changed for the better. Screenshots seem to capture more about recharging your cellphone plan than anything else. If you have an Italian landline or home internet, you are not able to use the website. It forces you to down this bad app if you want to do anything. You can’t even make a payment or pay your bill for your home internet/phone, especially if you set it on autopay. They still have not charged me for my December 2025 bill which was due on January 10th. Impossible to contact anyone so I don’t know if my service will be cut off. The merger with Fastweb has yet to make the service or this app better. I doubt it will, but they will certainly increase their prices. That is for sure.
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Would give 0 stars if I could.
I hate this app more than anything! I’m constantly getting locked out of my account. It insists I verify my identity but either rejects every identification document I offer OR it only gives me error codes. Vodafone your employees are terrible because every time I go in person to ask for help the employees are useless. All I want is to pay my phone and internet bill! And on occasion activate travel data. And I can never successfully do these things because your app doesn’t work and neither do your employees apparently!!! I’m about to switch services cause I’ve used Vodafone for two years now and I’ve never hated a service more. Absolute trash.
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Fate pena. Horrible
English speakers, this App is horrible also in Italian! I am an Italian living in USA and this App is useless.
Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve.
Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve.
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Nothing has changed
Nothing has changed except the cover. Everything underneath is still the same. Outdated UI, unreliable access to anything using this app, two-factor authentication is very limited. You are out of luck if you do not have an Italian cellphone number. They do not offer any other way for 2FA. It looks like using a web browser will also force to use this poor app. Add this to their poor customer service, and it should tell you to avoid them at all costs.
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