Typical Italian service
Awful just awful never works and impossible to pay. Please look for any other option for phone service
Get another provider
Since I moved to Italy a year ago same problems. Can’t reach nobody, can’t do automatic payments, i have to go to a physical location Vodafone to recharge my home internet every time. Just useless app…
Worst App ever
The Login System is horrible. I have Never Seen a Kind of App Like this.
Bad customer service and experience
The worst connection for tourist. Makes everything difficult
Servizio di assistenza scadente dall’Albania.
Servizio di assistenza scadente dall’Albania.
risposte poco chiare. Il servizio clienti non è stato in grado di risolvere il problema. Esperienza deludente.
risposte poco chiare. Il servizio clienti non è stato in grado di risolvere il problema. Esperienza deludente.
Worst app on the planet
This is by far the worst app i’ve ever seen. No English option, zero support, every month my plan disappears and i have no idea how i should check the remaining. Full of bugs. Often after recharging your account it says unsuccessful, even if it’s successful, takes forever to appear on the page. And many many more problems
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Avoid this company
Blocks number as it wants
Same bad app and same bad service.
The developers have no clue how to develop a useful app. This UI is about as bad as you can get. Noting has changed for the better. Screenshots seem to capture more about recharging your cellphone plan than anything else. If you have an Italian landline or home internet, you are not able to use the website. It forces you to down this bad app if you want to do anything. You can’t even make a payment or pay your bill for your home internet/phone, especially if you set it on autopay. They still have not charged me for my December 2025 bill which was due on January 10th. Impossible to contact anyone so I don’t know if my service will be cut off. The merger with Fastweb has yet to make the service or this app better. I doubt it will, but they will certainly increase their prices. That is for sure.
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Would give 0 stars if I could.
I hate this app more than anything! I’m constantly getting locked out of my account. It insists I verify my identity but either rejects every identification document I offer OR it only gives me error codes. Vodafone your employees are terrible because every time I go in person to ask for help the employees are useless. All I want is to pay my phone and internet bill! And on occasion activate travel data. And I can never successfully do these things because your app doesn’t work and neither do your employees apparently!!! I’m about to switch services cause I’ve used Vodafone for two years now and I’ve never hated a service more. Absolute trash.
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Fate pena. Horrible
English speakers, this App is horrible also in Italian! I am an Italian living in USA and this App is useless.
Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve.
Ci obbligate a verificare i documenti quando dite voi? Siamo noi che decidiamo quando farlo! Se abbiamo urgenza di usare l'account, let us in! E comunque neanche funziona bene. E una volta dentro, i dati dei piani numeri fissi? Non esiste solo il mobile. Vergognosi. Andate a fare un corso in un altro paese e tornate in Italia a lavorare come si deve.
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Nothing has changed
Nothing has changed except the cover. Everything underneath is still the same. Outdated UI, unreliable access to anything using this app, two-factor authentication is very limited. You are out of luck if you do not have an Italian cellphone number. They do not offer any other way for 2FA. It looks like using a web browser will also force to use this poor app. Add this to their poor customer service, and it should tell you to avoid them at all costs.
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Add English language option
The app is good but i personally want to add an English language option because i use this app and sim internationally but when i came in italy i use it but there is no option of English language so please note it.
Trash.
Vodafone is absolute trash. The app barely works. It refuses to let me log in and nobody in customer support is helpful. Tried calling and going in person to the physical locations. Nobody that works for Vodafone is competent let alone helpful so I have to switch companies now. Don’t waste your time and get a different phone/internet provider.
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Can't Verify Identity
This app requires users to verify their identity with their passports, but it doesn't recognize foreign passports.
Trash.
Vodafone is absolute trash. The app barely works. It refuses to let me log in and nobody in customer support is helpful. Tried calling and going in person to the physical locations. Nobody that works for Vodafone is competent let alone helpful so I have to switch companies now. Don’t waste your time and get a different phone/internet provider.
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Can’t change the language
Only offered in Italian. For a multinational company that’s disappointing.
Nothing ever works
Full of bug and usability issues. Ask for my id and face verification then complain about network error, then locked me out forever. Didn’t I give you my id at the shop? What is your problem? Can you hire somebody that is not re***d to write the app?
Can’t change the language. Please fix this.
You’d think as a company that offers national cellular service and is one of Italy’s main providers, they would at least have the option to change the language on your app. Unfortunately it is only in Italian, and from what I can tell is quite complicated to work with if you simply want to top up your data or change your plan. You’re better off talking to someone in person. This is probably one of the most necessary yetleast useful app I have on my phone.
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Worthless service
I pay €30 a month for a service that only works near my house. I travel overseas and not matter what plan a pay, to be able to be connected, I have to rely in another company eSim service to be able to read emails and messages. And customer service on the phone or in oerson in the store are laughable.
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Terrible App Terrible Service
The app doesn’t work 95% of the time and the service does not cut on when you prepay for it. Would not recommend to anyone
