Haven’t been able to log into the app
So I finally got my account setup and started yesterday. I had to call them today because I never received an email about logging into my account. I can pull up my account just fine on their website but I can not pull it up on the app at all. All I receive is the weird message of “there was a problem with your request” “please try again”. Maybe I’ll delete the app and redownload it but it is getting frustrating dealing with it.
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It is so bad I wanna give you a 0
but that’s not possible so I give you a 1…. all jokes aside. Do better. Probably the worse app ever just off the fact that you can’t even sign in. I haven’t been able to sign in once. I get an request error every time. I have been with this company for about 3 months and disappointed. You guys see the reviews yet you clearly don’t care to fix.
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Used to like this app…
It seems as though app has gotten worse instead of improving. Stopped allowing me to pay through app and stopped showing estimate of my next bill. Extremely dissatisfied.
Complete headache
This app does not work I’ve tried over and over and over again to log in and it will not allow me too smh
Can’t Geolocate Address
The latest version as of March 1,2021 app is faulty if you’re just downloading it. I logged in and i can’t get past the geolocation of my address. That shouldn’t mean I can’t use the app completely. Looks like you need to get with google to use their map and gps geolocation. As a customer it would be nice to use this feature. Please fix
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App is pointless
This app needs a complete overhaul. It keeps saying can’t geolocate my address even though I mark it on the map it provides and I input my address on the top banner of the app as it asks. Completely idiotic to put out an app that won’t work. I’m only giving this one star just to make sure my review was counted. It doesn’t deserve that one star. Maybe if I could use the app as the pictures indicate I’d probably give it 3, 4, or even a 5 if it does exactly what it says it does. HORRIBLE APP!!
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Doesn’t work
Tried registering my address and it doesn’t recognize it. The app doesn’t even have a working map to use to identify the address. The map says for development purposes which is crazy! Poor service and I just signed up.
App still doesn’t work
I can’t get past entering my location. But JustEnergy in general, my bill was ridiculous the last 4 months, $240 - $300+. They pretend to not understand what I’m talking about when I write them. Now, suddenly, my bill is $114 last month, estimating $113 for this month’s. This is fishy. I don’t know if they get digital readings and the meter was off, but once my interior or temperature was recorded at 54°. 54°!!! Just switch to a different energy company, people.
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Location
Map isn’t working
FIX YOUR D*** APP
Worst app ever!!! I can’t pay my bill, ever! Worst company too.
This app is not functional!
I’ve been with JE for years & never had issues with the old app. Unable to use this new one. It has serious issues!! Disappointed
Unable to Locate
Cannot use the app, I’m a current customer but cannot use the app because it can not locate my address.
Had to give a star
Downloaded this app onto a Google phone and onto an iPhone. Neither could “locate this address” on the map that shows to be for development only. I just want to pay my bill. Go on line for a one-time payment? Have to pay a fee. Diving back in to find a way to pay without fee, but this app is useless.
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Trash
It won’t even recognize my address so I can’t even use the app to track my usage.
Not working
Can't get past the service address locater, and the old app is not working either so fix it please.
Horrible!!
Literally cannot get past putting in your address . This app is absolute trash.
Worst customer service EVER!
Never an answer when you call or email. Takes days to respond while they tack additional late charges and fees. They have a "pay by" date which if you pass that date, like most others, your charged a minimal late fee but "just energy" is "just special"because every 2-3 days they will add higher and higher additional late fees. When it is literally like pulling teeth to have anyone call you Back to help resolve your issue, it isn't surprising how much money they actually make in late fees alone which could have been avoided very easily if they had a customer service team worth anything! Since they do not, they can take as long as they like she continue racking up those fees, so be ready! One last and most important thing, they offer two different apps to take care of multiple things, besides the internet, all at your fingertips only none of them work. I tried worked in any way. 4 nights of holding 1.5-2 hours and never speaking to a live person. My $90 Bill, in 4 days, now shows I owe $170 or services will be interpreted. Keep in mind I've been trying everything in my power to get this resolved and have every bit of proof needed. They Simply do not care! They promise so much but but never stand behind their promises! Worst customer services ever !!
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Can’t locate account
I’ve tried many many times and even deleted the app to try again. It continues to say “geolocation not found”. Which in turn means I can not login to go further in my account. Annoying!!!! And then I try to login through website but it wants us to download app! Very inconvenient
The worst app I have ever used
It will not find my home and I keep putting it in the right place on the map. I will never use this app and will now have to call in my payments. Do not use it is awful
Location location location
How am I suppose to be able to pay my bill if I can’t even select my location of my home. Waste of time to download an app
