Was good- now annoying
This app was great. This current version makes you send a verification code every time you use it. When you try to “remember device” it doesn’t remember anything. This is very frustrating. Especially when you check your account multiple times a day.
So glitchy
Idk what this update is…but this app is so frustrating to use. It takes so long to load and has so many connection issues with the new version. Half of the time it doesn’t let me log in due to “authorization issues” even when it sends me a code and I put it in. There have been so many times where I’ve needed to check my balance and literally can’t. Also I’ve literally never left a review for anything in my entire life but this is just SO bad lol.
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Atrociously Slow
Out of nowhere the app just stopped connecting to the internet and is unbelievably slow.
Several issues
I've been trying to link my external bank account for weeks since I'd like to stay at my current bank but I need to send my boyfriend money for bills. I've had so much trouble just trying to find the right place in the app to even link my account. I thought I'd figured it out, but apparently it had only linked them to view and not to access and transfer? Out of desperation I tried to look through the app again to see if I used the wrong thing to link them. I found yet a different way to link the external account with entirely different steps, but now it's just giving me an error and saying that I've already linked it. And yes, it IS already linked, it just won't let me actually transfer anything to or from it. The second time I tried to link them, one of the buttons I could tap on didn't appear until I had gone to a different section and backed out of it again. Nothing on this app makes sense. I'm glad I stayed with TVA for my own account.
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The small screen means *space* is premium
Of 3 area banks I tried this is the best.
Until the mid 2022 upgrade. (See the title above).
Transfer links that had its own button on the tool bar AND also with the individual accounts when pulled up has been eliminated. Unnecessary redundancy and only 1 tier of separation made removal of the tool bar link a clear winner.
Unfortunately we are now force fed large fonts in bubbles that are also unnecessarily gapped for the most basic function, accounts.
And it appears that most all other screens are still in the “old” small fonts. Any visually impaired user will still need glasses for anything except the most basic functions.
IMO screen real estate trumps partial relief from glasses (as does the 2 finger zoom)
So more scrolling vs reading glasses vs except for “accounts” (now in the large font edition)?
PLEASE change for the better, not just a different trade-off.
Its all individual PREFERENCE.
Give us uniform fonts or better yet make them user adjustable to taste.
Thinking about updating?
You’ve been warned!
Until the mid 2022 upgrade. (See the title above).
Transfer links that had its own button on the tool bar AND also with the individual accounts when pulled up has been eliminated. Unnecessary redundancy and only 1 tier of separation made removal of the tool bar link a clear winner.
Unfortunately we are now force fed large fonts in bubbles that are also unnecessarily gapped for the most basic function, accounts.
And it appears that most all other screens are still in the “old” small fonts. Any visually impaired user will still need glasses for anything except the most basic functions.
IMO screen real estate trumps partial relief from glasses (as does the 2 finger zoom)
So more scrolling vs reading glasses vs except for “accounts” (now in the large font edition)?
PLEASE change for the better, not just a different trade-off.
Its all individual PREFERENCE.
Give us uniform fonts or better yet make them user adjustable to taste.
Thinking about updating?
You’ve been warned!
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Love EFCU💕
I’ve been an EFCU (K-25 Credit Union) member since 1972!!!
Great people, service and experiences here!
The update to the new app. doesn’t seem as user friendly as before😢.
I’ll keep trying though😊!!!
Great people, service and experiences here!
The update to the new app. doesn’t seem as user friendly as before😢.
I’ll keep trying though😊!!!
App
Quit fixing what isn’t broken. All you do is cause crashes and people who can’t help because they don’t know how to fix the bugs😝
So much more
So much more advanced then ever before!! Will definitely keep my business for years to come!!
Love the new look!
With this new update, mobile banking with Enrichment just got much better! I love the new look! And Snapshot means I don’t even have to log into my account to see balances! Much better!!
Can’t get into any links
New and improved but it doesn’t work. Log in/ set up went fine but if I try to go to bill pay, transfer, etc it does nothing.
Run
If this app is a representation of the credit union, put your money in a mason jar. Terrible app!
Update
Need to update the app for Face ID.
Very Buggy
Sometimes it works, sometimes you get the spinning wheel of death and nothing ever happens. It has the thumbprint login but that has yet to ever work. Tried a remote deposit. It took almost as much time to do as driving to the bank for the amount of times I had to try to login and wait for the spinning wheel of death. We’ll see if it works. App definitely needs major work.
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Worst App in the AppStore
I would give 0 stars if I could. One can never depend on being able to log on with this app. I love Enrichment but the app, no.
Does its job - could be better
The app allows me to do what I need it to as far as checking my balance and transferring money between accounts. However, it is incredibly buggy and the entire app feels and looks outdated. It is in major need of a redesign and needs to be made more user friendly. Please consider updating
Loading bug
I used to love the convenience of the app, but for an incredibly long time I get stuck on a loading screen after attempting to enter my password. Please send us an update or something to fix this!
Not working right
It’s not letting me see anything its just blank so now I have to go to the web page to see my account 😠😠
Fix the bugs in this app please
For about a month now there have been issues with logging in. After putting in all of the passwords, it won't load into the account. Been doing this for a while. Please fix this.
DEATH LOOP: DOES NOT LET YOU LOGIN
I signed up and got a confirmation e-mail from the bank. Login = "unable to login with current user name and password". Thinking I made a mistake, I tried everything: resetting password (3 times), verifying I had the correct username (I did), signing up again ("username already exists"), and closing and reopening the app (twice). Nope. Every time it just says the same thing and doesn't let me proceed past the first step even though EVERYTHING IS CORRECT. I have been with EFCU for decades. I opened up with them pre-digital age (back when they were still K-25). I like this bank when I'm in-person but they have ALWAYS had the worst website and their tech has always been at least 3 years behind the rest of the modern world. This app is no exception. Just a jenky attempt that falls short because they haven't modernized by using a REAL company to design this stuff. It's probably someone's grandson. It's such a headache. I can't believe in 15 years they haven't ever upgraded.
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App does not work.
I have had this app for a while and there has always been an issue with using an apple product. The app would not allow you to look at or work on your bill pay, but it would allow you to at least look at your checking and savings accounts. It would be nice if the developers would fix this issue. However, the app is not working at all now.
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