Doesn’t work
Tried to recover my password but the app will not allow me to enter the code sent to me by email. Completely useless as a result.
Update broke app
The most recent App update caused at least three critical errors:
1. When you go to “submit a claim” and select “claim type”, the app screen turns dark/dim on the entire app and freezes.
2. When you go to the “wallet card” (upper right corner), the screen now goes dark and the app freezes.
3. when you go to “update banking information” section and select “edit”, the screen darkens and the app freezes.
Previously to this update (in the previous version of the app), while the wallet card would appear, it would be practically blank: no information, no phone numbers to call, nothing other than your name and member number (sometimes). This makes the card useless - the whole point of it is to know who to call when you have a claim, or to be able to readily know the email address or website for assistance, or some direction about different types of claims and coverages, the different phone numbers to dial, internationally, local etc. (like the physical paper card has and even what the screen shot/Preview sample images show in the App Store for the app’s digital card).
In reviewing many of the other users’ comments, this seems to be an ongoing issue …. wondering if it is simply not possible for this to be addressed and rectified. Kindly let us know.
1. When you go to “submit a claim” and select “claim type”, the app screen turns dark/dim on the entire app and freezes.
2. When you go to the “wallet card” (upper right corner), the screen now goes dark and the app freezes.
3. when you go to “update banking information” section and select “edit”, the screen darkens and the app freezes.
Previously to this update (in the previous version of the app), while the wallet card would appear, it would be practically blank: no information, no phone numbers to call, nothing other than your name and member number (sometimes). This makes the card useless - the whole point of it is to know who to call when you have a claim, or to be able to readily know the email address or website for assistance, or some direction about different types of claims and coverages, the different phone numbers to dial, internationally, local etc. (like the physical paper card has and even what the screen shot/Preview sample images show in the App Store for the app’s digital card).
In reviewing many of the other users’ comments, this seems to be an ongoing issue …. wondering if it is simply not possible for this to be addressed and rectified. Kindly let us know.
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Poor Communication Source
This app does not adequately identify details regarding a claim submission which leads to further investigation and added confusion. For example, claims that are finished are often still identified as “In Progress” on this app and declined claims sometimes do not provide adequate details/information for the reason they were declined, leading to further investigation and time spent “on hold” waiting for an individual on the toll free line to provide/explain the details/information that is not readily available on this app.
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Seriously ineffective
Many errors and mistakes in the content and capability of this app that make simple processes incredibly arduous and generally unsuccessful. It took over six months and about three hours of telephone support to upload banking details information needed for premium payments. Submitting claims has a tendency to fail as well.
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Wallet card is blank
Hello, I was able to sign in and access the app, but the the downloadable Wallet card shows a blank. Please fix it, to make it more convenient for users of the app.
