WORST I’ve ever seen!
RUN from this bank!!…The app is bizarre…it’ll cause one to think their money just POOF, DISAPPEARED!…Weird things happen, alot. I’ve also had to chat with support about inconsistent $ amounts displayed between different screens in the app…one envelope will say x amount transferred while the transactions screen will say a different y amount was transferred! Also there’s no way to set the app to set aside a consistent amount into an envelope per unit of time…example, I’d like to set aside $200/mo into a heating oil envelope…it literally can’t achieve that…it decides how much it’ll set aside regardless of the amount you set…They need to just start over with a separate app.
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Close but no cigar - maybe later
I banked with Envel for 1.5 years, including all of 2022. I saw improvements and fixes to many issues important to me during my time with the bank, but I also saw implementation of revenue features (investments) instead of what I thought were critical additions, like Mint/YNAB aggregator connections or data export to flat files (.csv or .xlsx) instead of impossible-to-parse PDFs. I'm trying to automate bill planning *and* evaluation of my financial health, which was impossible. I also found paying for something I saved for using an envelope to be clunky and unintuitive, but this was also true of Simple.
Once they work out some more kinks, I may come back.
Also, it's worth recognizing they partner with a smaller bank, not one of the fossil-fuel-financing Big Five. That's a big deal. Thanks for that.
Once they work out some more kinks, I may come back.
Also, it's worth recognizing they partner with a smaller bank, not one of the fossil-fuel-financing Big Five. That's a big deal. Thanks for that.
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Beware of this Company
We were locked out of our Account with no access to our money for days. We could not spend, we could not move money, payments were declined for recurring charges, and even direct deposit into this account was declined. There is no real time customer service and no way to talk to anyone directly except through email and chat and you rarely get a response. I strongly urge you to check out this company on the Better Business Bureau website before choosing to move your money there. You will see that multiple people have had this very same issue and the company is very arrogant with a canned response that is the same to everyone saying they can pretty much do whatever they want.
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I closed my account for lack of needed features. I’m still being bothered by Envel
I almost immediately closed my account after opening it. I emailed customer service to let them know not to send me a card and that k don’t want the account. They said it was closed. I still received a card and the emails to activate won’t stop. This company is like a digital disease. I don’t recommend catching it. I’ve emailed multiple times to ask that my account actually be closed but I just continue to get their aI generated emails to activate. No thanks please close my account and leave me alone.
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Good in theory, abysmal in practice
I really wanted to love this bank. It has envelope spending, built in goals and the ability to switch which swipes go where.
This is where the good stops. The customer service team is understandably overwhelmed and not substantive enough, their ticket bot useless and their penchant for closing accounts with no cause or explanation makes me very sad and angry to one star envel. But I can’t use a bank that won’t work.
This is where the good stops. The customer service team is understandably overwhelmed and not substantive enough, their ticket bot useless and their penchant for closing accounts with no cause or explanation makes me very sad and angry to one star envel. But I can’t use a bank that won’t work.
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