WORST I’ve ever seen!
RUN from this bank!!…The app is bizarre…it’ll cause one to think their money just POOF, DISAPPEARED!…Weird things happen, alot. I’ve also had to chat with support about inconsistent $ amounts displayed between different screens in the app…one envelope will say x amount transferred while the transactions screen will say a different y amount was transferred! Also there’s no way to set the app to set aside a consistent amount into an envelope per unit of time…example, I’d like to set aside $200/mo into a heating oil envelope…it literally can’t achieve that…it decides how much it’ll set aside regardless of the amount you set…They need to just start over with a separate app.
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Close but no cigar - maybe later
I banked with Envel for 1.5 years, including all of 2022. I saw improvements and fixes to many issues important to me during my time with the bank, but I also saw implementation of revenue features (investments) instead of what I thought were critical additions, like Mint/YNAB aggregator connections or data export to flat files (.csv or .xlsx) instead of impossible-to-parse PDFs. I'm trying to automate bill planning *and* evaluation of my financial health, which was impossible. I also found paying for something I saved for using an envelope to be clunky and unintuitive, but this was also true of Simple.
Once they work out some more kinks, I may come back.
Also, it's worth recognizing they partner with a smaller bank, not one of the fossil-fuel-financing Big Five. That's a big deal. Thanks for that.
Once they work out some more kinks, I may come back.
Also, it's worth recognizing they partner with a smaller bank, not one of the fossil-fuel-financing Big Five. That's a big deal. Thanks for that.
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Beware of this Company
We were locked out of our Account with no access to our money for days. We could not spend, we could not move money, payments were declined for recurring charges, and even direct deposit into this account was declined. There is no real time customer service and no way to talk to anyone directly except through email and chat and you rarely get a response. I strongly urge you to check out this company on the Better Business Bureau website before choosing to move your money there. You will see that multiple people have had this very same issue and the company is very arrogant with a canned response that is the same to everyone saying they can pretty much do whatever they want.
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I closed my account for lack of needed features. I’m still being bothered by Envel
I almost immediately closed my account after opening it. I emailed customer service to let them know not to send me a card and that k don’t want the account. They said it was closed. I still received a card and the emails to activate won’t stop. This company is like a digital disease. I don’t recommend catching it. I’ve emailed multiple times to ask that my account actually be closed but I just continue to get their aI generated emails to activate. No thanks please close my account and leave me alone.
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Good in theory, abysmal in practice
I really wanted to love this bank. It has envelope spending, built in goals and the ability to switch which swipes go where.
This is where the good stops. The customer service team is understandably overwhelmed and not substantive enough, their ticket bot useless and their penchant for closing accounts with no cause or explanation makes me very sad and angry to one star envel. But I can’t use a bank that won’t work.
This is where the good stops. The customer service team is understandably overwhelmed and not substantive enough, their ticket bot useless and their penchant for closing accounts with no cause or explanation makes me very sad and angry to one star envel. But I can’t use a bank that won’t work.
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Are you kidding?
Believe what you may have heard about bad customer service at Envel. They appear to be drastically understaffed. Put some money in because I’m looking for an alt now thar One is going to heck, and the deposit took oddly long. Once it was in, my account was locked with no explanation. Then, finally, after I reached out, someone told me there was something more they needed to verify me. Couldn’t get the link to work, so I put it away until I could get to it with my next pay cycle. Never mind, though, because a week after the link is sent, customer service says they can no longer offer me their services. Seriously? I’m baffled. Would love to rate how the envelope budgeting works, but I never even got to the point of being able to try it before I was booted from the system. If you’re running from One or another broken fintech and looking for a spry financial service that actually functions and let’s you budget the way you want to (RIP Simple), Envel looks good, but the people pulling the levers have some serious issues. Skip this one.
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Couldn’t care less about new users
I tried to sign up but run into a bug. I emailed support and didn’t hear back until a week later. They told me it was fixed only to find out it wasn’t. Ive been following up with them for weeks but never heard back. At least let me know that you’re still working on the issue. Anyhow, seems to be run by a bunch of Ivy League snobs how couldn’t care less about their customers.
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App crashes during account registration
The only downside to forcing users through one method of account creation is that if it breaks, we have no other way to sign up. Running iOS 16 on iPhone 14 Pro, app crashes for each method of SSN verification selected when pressing radio button then continue. Forces start over at ID photos. Annoying, and probably a good indication of the app to follow. Hard pass.
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Ruined our honeymoon
The day of our wedding my app was locked. Support said I was “using a VPN to login which was why it locked.”
I was not using a VPN. I checked, double-checked, googled for hidden iPhone VPN settings, nothing.
All support said was “stop using a vpn.”
support said the card still could access the funds so i said “fine, I know how much is in the account so I’ll deal with getting back into the app when we get back from the honeymoon.”
First day of the honeymoon card gets declined. Support says nothing. No help. No way to figure out why. Just $4500 of our honeymoon money inaccessible to us.
Envel is a great concept but this is peoples *money* and *livelihoods*, not some fun game y’all are playing with.
Listen up Envel—either take seriously the fact that you are screwing with peoples lives and fix yourself or close down.
Don’t touch Envel unless you are ok randomly losing access to all your money.
Terrible support. Terrible app. Terrible company.
I was not using a VPN. I checked, double-checked, googled for hidden iPhone VPN settings, nothing.
All support said was “stop using a vpn.”
support said the card still could access the funds so i said “fine, I know how much is in the account so I’ll deal with getting back into the app when we get back from the honeymoon.”
First day of the honeymoon card gets declined. Support says nothing. No help. No way to figure out why. Just $4500 of our honeymoon money inaccessible to us.
Envel is a great concept but this is peoples *money* and *livelihoods*, not some fun game y’all are playing with.
Listen up Envel—either take seriously the fact that you are screwing with peoples lives and fix yourself or close down.
Don’t touch Envel unless you are ok randomly losing access to all your money.
Terrible support. Terrible app. Terrible company.
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DO NOT USE THIS APP! Its a scam!
I received my card on a Saturday. I went on vacation on Wednesday. They blocked my card from working for no reason. I was stuck in the mountains with no money for food, gas, or supplies. They sent an email saying I need to verify my identity. I did what they asked. Then they asked me to verify transactions. Im like what?!!!! Next thing I know they deactivated my account and took all my money! All of it! I was stranded with no money. They said it would go to the bank account I linked. But I never linked a bank account. I had JUST gotten the account. Then they told me I would get a check in the mail. We are talking over a thousand dollars GONE! Just disappeared! I am emailing Apple, FDA, and everybody I know to report this company as a scam. Do not download this app. They will mess you up!
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Beware- cannot access funds
I transferred in $900 and my card continues to decline. I have lost access to the app and have no way of managing my account. I have contacted support 4 times and they have never responded. I have no access to my funds for any of my bills and there is no other option to contact support besides the way I did. It is over a week now without access and no response to help me. I thought I was going to like this app but they have taken $900 and do not respond to messages for help. Do not download, there are multiple other legit online banks.
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Use any other bank if you like to keep your money
So I had high hopes. I liked the envelope feature and was hopefully for the AI stuff to help manage my money. But none of it really works great together. Seems like a beta that they pushed out.
As well money just randomly disappears. Received a deposit for almost 2000. Few days later I had almost no money. Tallied all the transactions on my account and there was 500 dollars not accounted for. When trying to get support it went ignored for 2 weeks. I’m fortunate enough to not have to worry about the 500 dollars. Still have no answer to what happened to it. However when I replied to my existing ticket with them that was still actively ignored for 2 weeks to have them just close my account that was instantly processed :). Keep your money elsewhere. If you’re looking for a bank with envelopes and such check out One instead. Better bank and actual support.
For whatever PR person responds to this Saul is the one who closed my account after continuing to ignore me :)
As well money just randomly disappears. Received a deposit for almost 2000. Few days later I had almost no money. Tallied all the transactions on my account and there was 500 dollars not accounted for. When trying to get support it went ignored for 2 weeks. I’m fortunate enough to not have to worry about the 500 dollars. Still have no answer to what happened to it. However when I replied to my existing ticket with them that was still actively ignored for 2 weeks to have them just close my account that was instantly processed :). Keep your money elsewhere. If you’re looking for a bank with envelopes and such check out One instead. Better bank and actual support.
For whatever PR person responds to this Saul is the one who closed my account after continuing to ignore me :)
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DO NOT BANK WITH THIS BANK
This is now day 4 of my account being locked and not having access to my funds. Customer support on the app keeps leaving my messages in read and not giving me an update. I’ve reached out through Instagram, the app, and through email still nothing to let me know what is going on with my account. They’ve left me stranded with literally no funds and not even the courtesy to keep me updated. Worst service I’ve ever experienced form a bank in my entire life. It’s a bank and money I can’t believe this is happening.
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Account deleted and zero customer service
I opened my account then a few days later got deleted and can't create anymore when contacting their customer service it says it will reply less than an hour, but 4 days after I haven’t received any reply yet that supposed to be a live support, if you want to gain customers, fix your customer service first! Its all businesses basics!!!
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Great function but needs work
I like the idea of this a lot and it seems like it works well. The only thing I have a problem with is that whenever I try to access the autopilot menu, the screen constantly glitches out and I can’t use it correctly. If that would get fixed, this would be a perfect app for me.
can’t use my money
i’m writing this review in desperation, so take it with a grain of salt. i’ve had envel for many months now and the experience has been fine, mostly seemless. for some reason this week my account started freezing. the balance stays the same and I can’t move my money anywhere. my card won’t work anywhere even though there is supposedly money that’s safe to spend. even worse, my direct deposit isn’t showing up even though my employer has sent it. this is very alarming. and because it’s the weekend I haven’t been able to get any customer support. no one has reached out to explain why my account might be frozen or the app might be nonfucntional, so i’m left in the dark and without access to my money. hence my desperation. my main card is unusable and my income nonexistent for what I imagine to be some technical glitch. please look into this and improve your customer service! until then I really can’t recommend anyone try this bank.
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Response from developer
Hi Imani, apologies for the inconvenience. we sent you an email on April 18th as we need to review your identity, we have seen no activity from that email. I'll reply to your incoming chats right now. Please keep all communication in one conversation, that way we can help you much better. Many thanks, The Envel Team
Don’t bother
I wish I hadn’t referred anyone to this app. They have my money in limbo. Their core feature does not work. I cannot pay my bills because of an issue with their system, and I was told that they are prioritizing new features over a patch to fix this issue. Meanwhile when I send messages begging for support, I see the message is read (they send read receipts) but I get no response. Imaging begging a banking app to use you’re own money because they failed at the one job the banking app is supposed to get right: showing you your money, and giving you access to that money. I can’t even take my money and go to another banking app, because no one at the company will help me in any way shape or form. Totally unfair
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Response from developer
Hey there, Please contact support@envel.ai. They should be able to help you. If you don't receive a reply, please post on our community forum using the email associated with your Envel account, so that I can look up your account and follow up with the support team to assist you. Best, Jacqui
I'm Loving What I'm Experiencing...So Far
Definitely gets a 4 star rating from me. I love the functionality, the anesthetics, the continuous feature updates, the way they communicate and stay in touch with their customers, and the "Humor Level" is a unique twist from a banking app. Please, as you guys keep growing and improving, don't change your unique banking style that attracted many of us to your product in the first place. I'm currently using One, Finance and their 1ONE Card as my primary bank because they have one thing that Envel DOES NOT HAVE: VIRTUAL CARDS. They are invaluable. This is the only thing keeping me from making the full switch and jumping in with both feet into the Envel ecosystem. This is one area where the 1ONE card outshines Envel. If they get this feature not only will they get my 5 Star rating, but I'll transition to Envel for all of my banking needs. Keep up the great work.
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Response from developer
Hey there! Thank you so much for your feedback, I'm so so glad you are enjoying our features! We are aiming to release virtual cards in the next 4-6 weeks, so hopefully this will earn us 5 stars ;) If you ever have any additional feedback about how we could improve, we would love to hear from you! All the best, Jacqui + the Envel team
Love this app
There is still progress to be made, but far better than any other banking option available today
Account Blocked for no reason
I will not recommend this bank to anyone, not even a soul, creating an account is very easy and depositing is as well easy but after depositing $1000 they blocked my account the following day after debiting my ach bank account. That’s very unfair, I mailed them at their official email but got no response, now my account is not active anymore and other Envel users if they want to send money to me, it will say I’m not an Envel user which means this Envel bank is a scam they took my money…….. I will want you people unblock my account and release to me my money. Before I change my review 😡😡😡😡😡😡😡
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