Promising but execution is lacking
Promising app but my experience was it doesn’t deliver.
Car advertised are latest models. Car I was matched to was 2022. Customer support said they don’t have latest MY but that what are advertised…
No ability to set a distance radius for pickup. Resulted in a pickup location 80 miles from my apartment.
I tried to call to find something closer, I never heard back from support, I had to call, they said they would get back to me, they didn’t.
Two days before the pickup dates, they needed to change the car and then have me swap the car 80 miles away again.
It’s a shame as I really excited to use this service but it turned out to be too good to be true
Car advertised are latest models. Car I was matched to was 2022. Customer support said they don’t have latest MY but that what are advertised…
No ability to set a distance radius for pickup. Resulted in a pickup location 80 miles from my apartment.
I tried to call to find something closer, I never heard back from support, I had to call, they said they would get back to me, they didn’t.
Two days before the pickup dates, they needed to change the car and then have me swap the car 80 miles away again.
It’s a shame as I really excited to use this service but it turned out to be too good to be true
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Great Idea, Poor Execution
I really like the concept behind Eon Rides, but the execution still has a long way to go.
The biggest issue is customer service. A service that’s marketed as on demand should have live chat or real-time support. I feel like there is only one employee manning the customer service lind. Instead, you’re left waiting with very little communication. In some ways, it’s more frustrating than renting from Avis or Hertz because at least with them, once your reservation is confirmed, you know you’ll have a car.
My first rental was okay. Accessing the car was easy, but it was filthy inside. I ended up paying out of pocket to have it cleaned before I felt comfortable driving it. They did issue me a credit afterward, which I appreciated, but customers shouldn’t have to clean their rental before using it.
My second experience with the subscription was even more frustrating. Eon charged my card before confirming they actually had a vehicle available. I have no problem paying in advance, but these rentals can cost $500 or more for an extended booking. It’s not fair to charge a customer that much money before confirming availability, then leave them waiting with little to no communication or updates.
The idea behind Eon is fantastic, but there is too much uncertainty every time you book. Don’t charge customers until you’ve confirmed the vehicle is actually available.
The biggest issue is customer service. A service that’s marketed as on demand should have live chat or real-time support. I feel like there is only one employee manning the customer service lind. Instead, you’re left waiting with very little communication. In some ways, it’s more frustrating than renting from Avis or Hertz because at least with them, once your reservation is confirmed, you know you’ll have a car.
My first rental was okay. Accessing the car was easy, but it was filthy inside. I ended up paying out of pocket to have it cleaned before I felt comfortable driving it. They did issue me a credit afterward, which I appreciated, but customers shouldn’t have to clean their rental before using it.
My second experience with the subscription was even more frustrating. Eon charged my card before confirming they actually had a vehicle available. I have no problem paying in advance, but these rentals can cost $500 or more for an extended booking. It’s not fair to charge a customer that much money before confirming availability, then leave them waiting with little to no communication or updates.
The idea behind Eon is fantastic, but there is too much uncertainty every time you book. Don’t charge customers until you’ve confirmed the vehicle is actually available.
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AMAZINGG
I mean where do I even get started, the app experience is spectacular! It’s so futuristic and the best part is I can drive a Tesla, and have Tesla app functionality without downloading the Tesla app, it’s an amazing ecosystem that lives within Eon. Will be renting again for sure.
Made our trip better
I've tried both normal rental companies and peer to peer apps and this felt like a nice balance between the two. Booking was simple, communication was clear, and I didn't run into any surprises. The car was clean when I received it. Hopefully the app keeps growing because I would definitely use it again. We needed help figuring out where to return the car. the person, who helped us, was so nice.
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Best car rental app!!
Such a great find. The experience couldn’t be smoother. Being able to unlock the car with my phone was honestly so cool and made pickup and dropoff incredibly easy. I also loved that the app had short videos showing you how to use the car, which was especially helpful since we rented an EV for the first time. If you ever need anything, it's all handled right in the app, so the whole experience feels really seamless. The car was super clean and comfortable, autopilot was such a huge unlock for night drive on the highway. I'll definitely be using this app again for future trips. Highly recommend!!
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