honest
Smooth check-in and check-out process, and overall the rental experience was easy. My only issue is that it’s been 5 days since I returned the Tesla and my deposit still hasn’t been released. That may not be a major inconvenience for everyone, but the delay has definitely been frustrating. Other than that, the experience was solid.
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Great idea - awful execution
They don’t control what their “hosts” (car owners) offer exactly and how/what they bill.
My car had expired registration (who does that?), no washer fluid and the car was complaining about rear tires worn out.
Then the billing issues began. Billed me for tolls never incurred (car was added to my Fastrak and I can see the charges there), deposit refund is still missing on business day 8 (contract says 5).
Their support is friendly but rather useless as they can’t really solve your problems which kind of defies the purpose.
My car had expired registration (who does that?), no washer fluid and the car was complaining about rear tires worn out.
Then the billing issues began. Billed me for tolls never incurred (car was added to my Fastrak and I can see the charges there), deposit refund is still missing on business day 8 (contract says 5).
Their support is friendly but rather useless as they can’t really solve your problems which kind of defies the purpose.
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Love this app!
Such a great concept! I had a great experience from start to finish and the customer service was remarkable. Everything went smoothly and I love the fact that cars can be delivered to you, so convenient.
NICE APP AND SERVICE
10/10 experience! I did everything through the app which allowed me to book, schedule and unlock my car. The car was clean and was delivered on time. Would recommend if you’re looking for a good quality and easy to use rental service!
Inefficient & privacy grabbing
Downloaded expecting a Turo like app for similar smooth transaction but no. So many more additional app s you will also need to download for somehow unnecessary levels of verification… like how many times verification do you need? Also at one point it asks to upload a picture of the driver and the credit card being used showing clear card numbers… tell me this is not scammy to the most degree… I’m just renting a car not slaving my portrait or my card info away?? If this is the case then it should have been clearly listed and known to the potential users, prior to em downloading the app. Long story short. If there is only take away, you are better off to just stick with Turo.
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Response from developer
Hi, thanks for the feedback. We know the verification steps can feel like a lot, but they protect both renters and the vehicles on the platform, and we only ask for what we need to confirm that the driver and payment method match. We're working on simplifying this process, and we will update our verification experience soon.
