Poorly Ran Company.
I paid for a week I was behind and they still towed my car without warning with my belongings in there. So now I have to spend money to take a trip out to get my stuff. This company will get 5 stars if they listen to the consumers about their plans instead of being stubborn about it. NOT EVERY ONE GETS PAID WEEKLY.
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Response from developer
Thank you for your feedback. Vehicle recovery is never a decision we take lightly - in this case, it followed an extended period of non-payment and multiple notices communicated directly and was not done without warning. Your belongings are available for pickup at our location at any time; please reach out to support@eonrides.com, and we’ll coordinate that immediately.
Hosts overcharge on tolls and charging without documentation
.5 Stars if I could
I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documentation, the host couldn’t provide any proof—just made-up charges.
Customer support didn’t resolve the issue in a meaningful way, which is concerning for a service that handles variable, usage-based costs. Transparency should be the bare minimum here. They never got the receipts from the host to verify. But is public knowledge that you shouldn’t be charged twice in the same day for “congestion pricing” in NYC. I was. And when asked for receipts they said the host can’t provide them.
Great concept and cars, but billing integrity matters. I wouldn’t use them again until they fix this.
I wanted to like Eon given all the positive reviews, but my experience was the complete opposite. I was overcharged for tolls and supercharging, and when I asked for documentation, the host couldn’t provide any proof—just made-up charges.
Customer support didn’t resolve the issue in a meaningful way, which is concerning for a service that handles variable, usage-based costs. Transparency should be the bare minimum here. They never got the receipts from the host to verify. But is public knowledge that you shouldn’t be charged twice in the same day for “congestion pricing” in NYC. I was. And when asked for receipts they said the host can’t provide them.
Great concept and cars, but billing integrity matters. I wouldn’t use them again until they fix this.
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Literally been standing outside in the cold for 30 minutes.
Do not rent a vehicle from this company. This is the second time in a month that I’ve had a vehicle with them and the key stops working. There’s nothing they can do and I get to stand outside of the vehicle in the pole while I wait for them to handle it when they don’t answer the phone when you call they don’t answer your text messages when you text for an hour sometimes and then you just get to hang out outside of a vehicle that you’ve already paid for.
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Response from developer
Hi, we're sorry this trip didn't go the way it should have. The experience you're describing isn't the standard we hold ourselves to, and we'd like to look into it. Please email support@eonrides.com with your trip ID (you can find it in your receipt) so we can follow up with you directly.
Horrible Experience
The first time placing an order has been a horrible experience for me. I booked it almost a week ahead to make sure everything goes smooth. Submitted all documents from my side as requested, and since then it kept saying profile under review. Assuming everything was going smooth, and that the security deposit would be deducted 24 hours before, I was finally contacted 48 hours prior stating that I needed to submit my license with a selfie and all was good to go. About an hour later I receive another email saying my booking has been denied. Upon contacting Eon over the phone I was given no specific reason for the denial besides the fact that it was their verification teams decision. I was even willing to provide more documents should the situation required but all I was told was a “sorry”. It left me fuming to think that now I would have to look for another booking with just about a day on hand at the last minute. For whatever reason had they completed their process earlier I would have arranged alternatives. Such poor accountability from a company. Will not recommend to anyone.
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Response from developer
Hi, thanks for the feedback. Please email support@eonrides.com with the email you booked under, and our team will follow up with you directly.
Great fun experience!
The only thing I wish had been different is. I wish there had been a cable to charge at home because we live out in the country. Having the car ready to roll in the morning would have been a time saver. Probably won’t rent Tesla again unless I can get that.
