Love this app!
NICE APP AND SERVICE
Inefficient & privacy grabbing
Response from developer
Hi, thanks for the feedback. We know the verification steps can feel like a lot, but they protect both renters and the vehicles on the platform, and we only ask for what we need to confirm that the driver and payment method match. We're working on simplifying this process, and we will update our verification experience soon.
Awful experience so far
I was physically at the pickup location with an assigned car but effectively stranded outside of it. I called the assigned agent repeatedly and received no answer. For a supposedly app-based, keyless rental service, actually being able to access the car is the most basic part of the experience.
I had completed every required step, authorized the security deposit, and the app itself said pickup was complete, yet I still could not use the vehicle I was paying for. There also appeared to be no immediate backup solution when the digital access failed.
I travel frequently and have rented cars many times, and this was one of the most unnecessarily stressful pickup experiences I’ve had. Eon seriously needs a reliable after-hours support system and a backup method of vehicle access when the app fails.
Response from developer
Hi, we're sorry this happened. We'd like to look into what went wrong with car access and why you couldn't reach anyone. Please email support@eonrides.com with your trip ID (you can find it in your receipt) so we can follow up with you directly and make this right.
Promising but execution is lacking
Car advertised are latest models. Car I was matched to was 2022. Customer support said they don’t have latest MY but that what are advertised…
No ability to set a distance radius for pickup. Resulted in a pickup location 80 miles from my apartment.
I tried to call to find something closer, I never heard back from support, I had to call, they said they would get back to me, they didn’t.
Two days before the pickup dates, they needed to change the car and then have me swap the car 80 miles away again.
It’s a shame as I really excited to use this service but it turned out to be too good to be true
Response from developer
Hi, thanks for the honest feedback. This is not the experience we want anyone to have. We'd like to look into what happened with your booking and the follow-up you never received. Please email support@eonrides.com with the email you booked under, and our team will follow up with you directly.
