Online payment doesn’t work
I’ve tried for a few days to make the balance of the payment system doesn’t work
Does not work
App no longer works.
Makes you sign in through a browser.
What’s the point of the app?
Makes you sign in through a browser.
What’s the point of the app?
Can’t Create Passkey
Won’t allow me to create a passkey. Such a pain. Incredibly annoying.
Unacceptable down time
The app has been stuck in an error state and unable to load any of my policies for over a week. This is unacceptable for any application.
Okay, but…
Seriously. It is 2026. Why in the world is there no option to add an Insurance ID card to my Apple Wallet on my iPhone??? If I can do it with airline tickets, hockey tickets, my motorcycle policy, rewards cards and more, then surely this can’t be some insurmountable hurdle that Erie can’t figure out! Erie, I like you guys but get with the program!
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Problem
Always a problem when using your website. Lets in in you in then freezes or won’t let you proceed. Tried on different platforms same problem.
This is a horrible app, not functioning properly
This is a horrible app, not functioning properly
Horrible - Errors and Glitches galore!
I have been a customer for years, and always paid full for the year in the app. I have screenshots of multiple errors not allowing me to pay. My previous payment methods are no longer saved. This is extremely frustrating!
Facial recognition to login does not work
The facial recognition doesn’t work and password aging rules are cumbersome to say the least
Sign in
The sign in process is an enormous pain.
This app sucks.
This app sucks. The security is over the top after they’re hacking in the summer of 25 like I get it you don’t wanna be hacked again, but you probably turned your nose at spending money on cyber security until there was an incident just make the app easy to log into let me see my payments and turn on or off auto easy.
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I get extra security - this is ridiculous
Previous to the horrible hack (they deny it’s a hack) you could log in with face scan and your regular passcode etc. NOW if you’re using this app you need a whole separate device to scan a QR code off your phone OR an external device ???? To get into your account. It renders this entire app useless. Now I have no choice but to log in via a webpage on a computer unless I can use somebody else’s phone to scan the QR code. Why not have the typical text two factor?? Really hope I don’t need to access my virtual cards while out. Fix this.
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Use To Be Good
The app worked great until your business was hacked in 2025, then the login is nearly impossible. This is horrible. Someone needs to fix this problem. The app sends you to the internet to login and it still has problems!
App
Will not let me sign in
New Login is CRIMINALLY BAD
It took 20 minutes to login because your implementation of MFA IS HOT GARBAGE!!! Somebody should be tarred and feathered for this. Completely unacceptable!
And why in the world was my previously recorded payment info deleted? Inexcusable! Also your UI to enter payment info is bad, it should open the keyboard to numbers where the field the user types in only accepts numbers, and the screen should NOT scroll so that the user cannot see what they are typing. This is very basic UI/UX 101 stuff. I am furious after this experience. If my team pushed out an update this bad, I’d fire the whole lot of them!
And why in the world was my previously recorded payment info deleted? Inexcusable! Also your UI to enter payment info is bad, it should open the keyboard to numbers where the field the user types in only accepts numbers, and the screen should NOT scroll so that the user cannot see what they are typing. This is very basic UI/UX 101 stuff. I am furious after this experience. If my team pushed out an update this bad, I’d fire the whole lot of them!
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App No Longer Works
In the past let’s say 1 year ago the app worked fine. Now it no longer works. Additional the web interface does not work. Both ask me for a password reset. It sends a link in email for the password reset. It attempts to open a website but comes back with an invalid website. I can no longer access Erie either by their app or website.
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The 1980s called they want their app back
The app function is OK but it is definitely dated and cumbersome. Why when you open up the app you have to click a button for it to log you in just you have to click another button for it to read your face. Just have it simple if someone saved their two factor authentication by biometrics it will automatically log them in even banking accounts do that now please get with the times.
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Need to fix login system
Used to be a good app. The new login authentication process is very finicky and I often can’t even log into my account to view messages. This needs to be fixed.
Can’t Log In
Haven’t been able to log in using the app for months. Can no longer just log in with password yet two-factor authorization doesn’t work or either of our phone numbers. Pathetic.
Mobile phone app
Can’t login. Changed passwords several times times. Still can’t get into it
