Esri Support User Reviews

Name: Esri Support
Rating: 4.5 (33 reviews)

Esri Support

ESRI

🔧 Utilities

📊 Productivity

Is Esri Support Safe?

Esri Support appears mostly safe based on user ratings. AppsHunter Safety Score for Esri Support is 82/100.

This assessment is based on 33 user ratings, with an App Store average of 4.5/5.

Safety Analysis

84.8% of ratings point to a safe experience

6.1% of ratings suggest some concerns

9.1% of ratings point to a risky experience

~ Based on 33 App Store ratings for Esri Support.

Is Esri Support Legit?

Esri Support appears to be a legitimate app. AppsHunter Legitimacy Score for Esri Support is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

No Organizational Account Support

Looks very helpful but for 100,000’s of people like me, it’s useless because we can’t login with our org account.

No Org Support

2 years ago

Response from developer

Thank you for reaching out. The latest version of the app 7.19 should enable you to login with your ArcGIS Online login tied to your organization. Please ensure you are on the latest version of the app. If you still have difficulty getting setup, reach out to us at support_feedback@esri.com with your contact information and we will be happy to help you.

Allow anyone to track bugs

Great app but I would like the ability to track bugs without needing to be connected to an organization. I don’t understand why I need to be connected to an organization to track bugs.

ageber01

2 years ago

Response from developer

Thank you for your feedback. We are happy to hear you are enjoying the app. We agree with your comments and in our next release, we will implement the ability to subscribe to bugs without requiring users to be connected to an organization. UPDATE (July 18, 2024): We have released a new version of the app that allows users to subscribe to bugs without requiring users to be connected to an organization.

Great app, but missing some key functionality

The app is great and the AI chat bot is really cool. But the app is missing some key functionality. There is no search function for the technical articles, which is a hindrance for searching for related information. Also, there’s no SAML login option for organizational accounts.

Ran.D.Kc

2 years ago

Response from developer

Thank you for your feedback. We’re glad to hear you’re enjoying the app. We replaced the search functionality with the AI chatbot; the chatbot finds answers more effectively and is trained on all the latest technical content generated from Esri. We’re also working on the SAML issue and hope to have a solution soon.