Esri Support

Esri Support

AI enabled support for ArcGIS

33 ratings
4 reviews
Free

Details

  • Released
  • Updated
  • May 3, 2019
  • June 9, 2026

Features

Esri Support video #1 for iPhone
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Esri Support screenshot #11 for iPhone
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About

Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.

AI chatbot for technical issues
Instant notifications for updates
Video tutorials for Esri technologies
Contact support via phone, chat, or form
Manage support cases and bugs
ArcGIS Online service status dashboard
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What's New in Esri Support

7.37

June 9, 2026

Minor enhancements.

User reviews

No Organizational Account Support

Looks very helpful but for 100,000’s of people like me, it’s useless because we can’t login with our org account.

Response from developer

Thank you for reaching out. The latest version of the app 7.19 should enable you to login with your ArcGIS Online login tied to your organization. Please ensure you are on the latest version of the app. If you still have difficulty getting setup, reach out to us at support_feedback@esri.com with your contact information and we will be happy to help you.

Allow anyone to track bugs

Great app but I would like the ability to track bugs without needing to be connected to an organization. I don’t understand why I need to be connected to an organization to track bugs.

Response from developer

Thank you for your feedback. We are happy to hear you are enjoying the app. We agree with your comments and in our next release, we will implement the ability to subscribe to bugs without requiring users to be connected to an organization. UPDATE (July 18, 2024): We have released a new version of the app that allows users to subscribe to bugs without requiring users to be connected to an organization.

Great app, but missing some key functionality

The app is great and the AI chat bot is really cool. But the app is missing some key functionality. There is no search function for the technical articles, which is a hindrance for searching for related information. Also, there’s no SAML login option for organizational accounts.

Response from developer

Thank you for your feedback. We’re glad to hear you’re enjoying the app. We replaced the search functionality with the AI chatbot; the chatbot finds answers more effectively and is trained on all the latest technical content generated from Esri. We’re also working on the SAML issue and hope to have a solution soon.

need account

good grief! not everything is about the bottom dollar esri. can’t the app at least be free and open to all???

Response from developer

The app is free and available to all. Once you’ve downloaded the app, you can either continue without sign in or create a free public account.

Developer apps

FAQ

What is Esri Support?

Esri Support provides self-help resources, AI-enabled assistance, and case management for Esri's GIS software products directly from your smartphone. It offers solutions to technical issues and keeps you updated on product developments.

How can I get help with Esri software using Esri Support?

You can use the generative AI chatbot to find answers, explore video tutorials, or contact Esri Support directly via phone, chat, or a case submission form. You can also request a callback for assistance on your schedule.

Does Esri Support offer real-time updates?

Yes, Esri Support provides instant notifications for new technical articles, videos, patches, bug status updates, case updates, and ArcGIS Blogs. You can also subscribe to bugs for notifications on new information.

Can I manage my support cases with Esri Support?

Absolutely. The app allows you to manage your support cases, track bugs, and monitor enhancement requests. You can also check the status of ArcGIS Online services through the dedicated dashboard.

What devices is Esri Support available on?

Esri Support is available on iPhone and iPad devices. It is designed to provide convenient access to support resources across these platforms.

How often is Esri Support updated?

The latest version of Esri Support is 7.35, last updated on March 31, 2026. While this indicates a recent update, specific update frequency is not detailed, but the app is actively maintained.

What is the age rating for Esri Support?

Esri Support has an age rating of 4+, making it suitable for a wide range of users. This indicates content is generally appropriate for most ages.

Does Esri Support have ads?

No, Esri Support does not contain advertisements. As a free application, it focuses on providing support resources without interruption from ads.