FieldMap Pro vs Esri Support

FieldMap is a mobile mapping tool that enables you to bring your proprietary GIS (ArcMap, ArcGIS Pro, or GeoMedia) map into the field for use in offline or connected mode by field tech workers. Field tech workers can still work effectively where the wireless network is unreliable or non-existent. The dynamically rendered and labeled map increases situational awareness and provides access to custom, concise, sophisticated forms that integrate GIS-related info and external work-related asset management info for data collection. FieldMap provides all the functionality needed in the field: - Offline, vector, WYSIWYG display of your GIS map that has been published from your GIS and downloaded to your device. - Fully, dynamically labeled map according to your configuration in GIS for rapid map comprehension. - Layer Control for turning layers on and off. - Search for assets via attribute text or location-based augmented reality. - Review asset attributes by tapping the asset on the map. - Bring up a published asset form by tapping on the asset for easy data collection. - Capture new assets in the field by tapping on the screen and/or using the on-board or external GPS receiver and also associate photos with the asset. - Real time GPS location displayed on the map - Distance and Area Measurement tools - Overlay your GIS map on Apple Maps imagery or proprietary offline imagery (JP2 or ECW files). - Mark-up map with redlines, share them with other FieldMap users, and email map image to back-office - Download, display, and mark-up documents such as manuals, building plans, etc and share mark-up with other FieldMap users. In the office, an organization can configure: - User accounts for FieldMap users via a MapText web portal called FieldBox. - Map publishing for use in the field - Label placement rules with scale ranges - Attributes for review in the field - Search filters for the various layers - Synchronization of field edits back into GIS

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.