TerraFlex vs Esri Support
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
TerraFlex
Streamline geospatial field work with a unified system for data collection and updates. Create custom forms to capture geolocated information for GIS, incident reports, inspections, and more. Keep your team organized and in sync with cloud-hosted data administration.
- Customizable data collection forms
- Geolocated information capture
- Cloud-hosted data administration
- Team synchronization
- Field assignment grouping
- Data update workflows
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Unify all of your data collection and update activities with a single system for everyday geospatial field work. Use TerraFlex to collect or update any kind of data in the field with simple forms that you create. Whether your day includes capturing GIS data, incident reports, emergency management or simple inspections, you can use the same streamlined approach to collect geolocated information. Now you can keep field users focused on getting the job done fast. Keep your whole team in sync. No matter how big or small your project, you can review the data as it is collected in the field. •Hosted in the cloud to push out changes to the team instantly •Stay organized by grouping field assignments and data •Data administration and management is done for you via the cloud •Make use of powerful data update workflows with TerraFlex Advanced Getting up and running with TerraFlex is easy. 1) Sign up to create your account. 2) Sign in to Cloud services. 3) Download the Mobile app and you are all set. ---------------------------------- Note: Trimble TerraFlex is designed for your iPhone device. Continued use of GPS running in the background can dramatically decrease battery life.
Esri Support
Access self-help resources, AI-powered support, and manage your cases for GIS software. Get instant notifications on updates, explore video tutorials, and contact support via phone or chat.
- AI chatbot for technical issues
- Instant notifications for updates
- Video tutorials for Esri technologies
- Contact support via phone, chat, or form
- Manage support cases and bugs
- ArcGIS Online service status dashboard
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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping that builds the leading mapping and spatial analytics software such as ArcGIS Enterprise, ArcGIS Pro, ArcGIS Online and many more. The Esri Support app brings self-help resources for all Esri's software products, assisted-support services, and case management features directly from your smartphone. With the Esri Support app you can: 1. Find answers to your questions and solutions to technical issues using our generative AI chatbot. 2. Get notified instantly about new technical articles, videos, patches, bug status updates, case updates, ArcGIS Blogs, and more. 3. Explore video tutorials for Esri technologies. 4. Contact Esri Support by phone, chat, or case submission form. 5. Request a call back to get help on your schedule. 6. Manage your support cases, bugs, and enhancements. 7. Check the status of ArcGIS Online services with the ArcGIS Online Dashboard and get notified when a service is interrupted. 8. Subscribe to bugs and receive notifications whenever new information becomes available.
Screenshots
Verdict
The clearest difference is rating: Esri Support at 4.5 against TerraFlex's 2.4. Esri Support also leads on monetization model (free vs freemium) and review sentiment (25% vs 12%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Esri Support holds the better App Store score, 4.5 against 2.4. Both are backed by a comparable volume of ratings — 34 and 33 respectively. Written reviews point the same way: 12% of TerraFlex's written reviews are positive against 25% of Esri Support's.
TerraFlex ships an update monthly, Esri Support every 2 weeks. Both last shipped on September 23, 2026.
| Parameter | TerraFlex | Esri Support |
|---|---|---|
| Price | Free | Free |
| Rating | 2.4 (34 ratings) | 4.5 (33 ratings) — better |
| Positive reviews | 11.5% of reviews | 25.0% of reviews — better |
| Number of ratings | 34 — better | 33 |
| Update frequency | Monthly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 319 MB | 89 MB |
| Age rating | 4+ | 4+ |
| Developer | Trimble Inc. | ESRI |
Customer experience
TerraFlex
Esri Support
In-app purchases
TerraFlex
No in-app purchases
Esri Support
No in-app purchases
