Frustrating
On my first day leaving my dog at home while I go to work, no connectivity on the app, even though I tested it out before leaving the house. Total fail.
Cannot disable pet diary notifications
I can’t disable the daily pet diary notifications without disabling all notifications which is really annoying! The option to do it simply doesn’t exist.
Battery drainer
It’s useful but will stay very active in the background. This app uses 30 to 40% of my battery
Bugs
I cannot reset the password via the app and I’m trying to figure out another way. It keeps giving me error code 504. Very frustrating.
Not recording properly
It’s been fine for a few months, but occasionally the app refuses to show active caught moments, it says it’s caught activity yet it comes up with “no events”.
Failed product
If the app doesn’t work, then the camera itself certainly won’t. Good luck getting more than a few months of use out of it before it disconnects from your WiFi and refuses to ever connect to a network again. All 3 of mine experienced this exact issue.
Device refuses to connect
I’ve bought 3 of these, all had their Wi-Fi boards fail after ~3 months and become unusable. Truly a terrible product, no idea why they didn’t just use the same existing technology and app as their very good security cameras.
Won’t log in
It keeps logging me out, and everytime I try to reset the password it keeps saying reset link expired, now im not able to login because to many attempts.
No notifications ios18
Getting no notifications after iOS 18 update. Please fix.
Some features missing for the pro model
It would be nice to have multi pet profiles/diaries, so I know which dog or cat is in front of the camera with the notifications.
Also, it would be nice to link it with Google Home so it’s with all my other smart eufy and home products.
Another feature that would be nice. Is have the camera turn on when we are not home automatically. I understand there’s a scheduling feature, but it would be nice to have the camera turn on automatically while I’m not here.
Also, it would be nice to link it with Google Home so it’s with all my other smart eufy and home products.
Another feature that would be nice. Is have the camera turn on when we are not home automatically. I understand there’s a scheduling feature, but it would be nice to have the camera turn on automatically while I’m not here.
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No way to “Select *All*” notifications and mark as seen.
I could have sworn there used to be a way to mark all notifications as seen across multiple days, without deleting them. There are multiple clips that I know are uninteresting or are just clips of *me* walking by. I have to go through each day one at a time and delete them. As soon as you open the app it clears the notifications badge on the icon but the next time you get even one the badge is back with an ever-increasing number. I can’t keep up.
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Can’t connect to wifi
Don’t bother downloading this app or even buying a Eufy pet camera product. All 3 of ours fail to connect to any WiFi network in any location. Almost seems like they’re selling an expensive scam of a device.
Crashes phone
About every third time I use the app it crashes my phone completely. Black screen, unusable for about 2-3 minutes.
Was I ever wrong about this app. :-(
Upon initial usage, I found the negative feedback regarding this app to be baseless. However, after using it along with the product for over a month, I must concur with those who gave the app a low rating. To be frank, the app simply does not work properly. And if the app doesn't work, neither does the camera. Occasionally, the app functions correctly, but most of the time it does not.
When attempting to turn on the camera via the app's upper right-hand power button, the camera will not turn on after the first attempt. The second try may not work either. If I'm lucky, it will function on the third try. Then, if you want to activate the cameras inside the app, I push the "turn camera on" button. Sounds simple, right? Unfortunately, it is not. I have to try several times before it works, and even when it eventually indicates that the camera is on, the camera will still be off.
The app is so terrible that sometimes I must navigate to the settings to turn the camera on. The settings show that the camera is on. It isn't. So I turn it off and then back on again. Despite checking the app and knowing the cameras are on, there is no activity in the app, which I have noticed hours later. My goodness. Talk about a mess. Given the horrible app, I think it was awful to release such an all-around poor product.
When attempting to turn on the camera via the app's upper right-hand power button, the camera will not turn on after the first attempt. The second try may not work either. If I'm lucky, it will function on the third try. Then, if you want to activate the cameras inside the app, I push the "turn camera on" button. Sounds simple, right? Unfortunately, it is not. I have to try several times before it works, and even when it eventually indicates that the camera is on, the camera will still be off.
The app is so terrible that sometimes I must navigate to the settings to turn the camera on. The settings show that the camera is on. It isn't. So I turn it off and then back on again. Despite checking the app and knowing the cameras are on, there is no activity in the app, which I have noticed hours later. My goodness. Talk about a mess. Given the horrible app, I think it was awful to release such an all-around poor product.
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Will hard lock your phone, preventing even a reboot
This app was programmed by someone who has no business being a developer
Relax people
I just don't understand why there are so many negative reviews of this app. From my experience, the application and device function perfectly and I have not encountered any problems. Perhaps others should simply take a step back and relax, while not being so quick to judge.
Relax people
Serioaly, whats with all of the bad reviews and why? The app works great. The unit works great. No issues whatsoever with anything. People need to take a chill pill now and then.
Better than other brands/ dog camera apps
We used to have Petcube which had soooo many glitches and slow connection. This app is 1000% better. I like that two users can view at same time. Camera quality is great. Very sensitive for noise, movement notifications which I appreciate but you can change the sensitivity. Sometimes it doesn’t detect barking but it will categorize it as “sound detected.” Camera has other features I haven’t used. I feel comfortable when I leave my dogs because I know I’ll get notifications ASAP and can connect quick and toss a treat if needed.
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Disappointed
I should have checked the reviews here… I was hoping this camera would be a reliable source for watching my dog but it’s only the second time I’m using it (test run) and it’s not able to play live video.
Needs Small Tweaks & iPad App
iPhone app is pretty good. When it notifies me about a pet diary, it always says see what your “pup” has been up too. It’s a minor complaint, but I feel like the wording should be changed to from “pup” to “pet” because some of us use these for cats. Also a dedicated iPad specific app would be nice.
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