Review
Easy to use and informative .
Horrible Customer Service
Could have cared less on my situation.
Garbage app
This is the worst app I’ve ever experienced, and I’ve used many. Impossible to locate your passes and the “QR” code, only to be harassed by the rude ticket checker with an “oh you don’t know how to use eurail pass?” Then when you try to download the pass, the free ÖBB internet doesn’t work. I thought this was a modern country. I have better luck on Mexico.
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Helpful tool
I’ve found this to be super helpful will planning journeys, and easy to use overall. Where I see the most inaccuracy is with which trains require reservations and what the cost is if so.
Dreadful
More hassle than dragging myself to my destination by my lips whilst hogtied.
Who knew catching a train could be made to be so complicated?
Who knew catching a train could be made to be so complicated?
Probably easier to learn to fly and steal a plane
I’d rather be trafficked than have to use this again honestly. Only good thing coming out of this app is the ability to write a bad review. Pointlessly complicated in every single way, why does it take so much aggro to pull up a QR code for 5 seconds?
Good, but….
The app is very intuitive. Only issue is that it show the platform number or train company most times.
Unoptimized interface
The app has great features but it’s all so illogical. I shouldn’t have to select the trip, turn it on, use a day, go to a different tab, tap the ticket, and type in my passcode just to use my ticket. And it makes you look like a fool when someone comes to check your ticket and when you try to open your ticket, the app repeatedly crashes because of how laggy it is. It takes minimum 30 seconds for me to access my tickets and for any transport app, that‘s ridiculous. And this has been the case for many devices, android or iOS. I just wish it was a bit more user friendly considering how much you’re paying to use it.
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The app is fine, but the interrail system is broken
The requirement to link to an individual journeys makes the system incredibly hard to work with and very easy to make a mistake (which we did, costing us €200). The pass should just be a pass - linked to specific days and no nonsense activations required.
Have to enter phone passcode
Every time you want to show your ticket to an inspector, you have to enter your phones passcode, which is totally unnecessary. Even banking apps, which arguably benefit from authentication, allow the use of FaceID.
Works well once you learn how to use it properly.
Requires a steep learning curve, but works well once you master it. The trip QR codes do not work at many station barriers, maybe not at any station barriers. This means showing the pass to station staff. If there is no one on the barrier it is a big problem. The reservation system can be clunky.
Great way to travel. Garbage app
Awful app. Please fix the UI
Awful
This app is one of the worst I have ever had the misfortune in having to use. It’s confusing, poorly designed and illogical. I would rather buy tickets for trains etc direct than use this appalling app. The website is equally as bad if not worse -if that’s even possible.
Only support available was via email
I had a problem with the app and spent hours in email correspondence going round in circles. Wasted hours of my holiday. There is no customer service where you can actually talk to someone to problem solve and my problem could’ve been sorted out very quickly. I’m reasonably Tech savvy so I can’t imagine what it’s like for someone who isn’t. Eventually I found someone who could identify the problem and then the app was easy to but I wish this could’ve happened at the outset. I was really disappointed by my experience.
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Patrice Bosc
Bonne application.
Remarque : la difficulté à obtenir des réservations. Cheminement parfois un peu compliqué et trop de trains complets pour Interrail.
Remarque : la difficulté à obtenir des réservations. Cheminement parfois un peu compliqué et trop de trains complets pour Interrail.
Response from developer
Bonjour, Merci pour votre avis. Nous sommes ravis que l'application vous plaise. Nous prenons également bonne note de vos remarques concernant les réservations et les partagerons avec notre équipe. Cordialement, The Rail Planner Team
Bad app with deliberate scams
Honestly such a horrible experience, firstly you can’t book reservations in the app. Secondly they allow you to book connecting trains but then if you miss the next one due to their trains being delayed they make you pay extra for another reservation. App has terrible AI chat ‘customer service’ which then then funnel you to a human who just redirects you to a claims form which does absolutely nothing and they are no help. Hope they all die miserably
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Useless
Useless. Might as well not use it.
UNBELEIVABLY COMPLICATED
Compared to booking a flight, booking trains in Europe is monumentally more complex and clunking. I love travelling by train. I hate how difficult it is!
So confusing
Can't figure out how to see trips. I also can't figure out why, even when I have made reservations in the App I cannot link trips, even though it tells me to create a trip and link it.
So poorly executed.
So poorly executed.
No value for money, avoid
I've recently purchased a 7-day pass and currently using it to travel between 4 countries (France, Belgium, Germany and Luxemburg).
On average, I'm taking a couple of trains a day.
The pass turned to be more expensive than purchasing all these train tickets separately.
The app is faulty with several issues, including:
Inability to pay for additional bookings required for ICE trains
Wrong pricing for bookings (app says from €8, at the station it was €18)
Login screen not working
Route calculations wrong and leaving not enough time for catching a connection
Overall, clunky and slow app
Poor explanation before purchasing a pass
Overall, it looks Interrail is not fit for running this service
I'll not use it again
On average, I'm taking a couple of trains a day.
The pass turned to be more expensive than purchasing all these train tickets separately.
The app is faulty with several issues, including:
Inability to pay for additional bookings required for ICE trains
Wrong pricing for bookings (app says from €8, at the station it was €18)
Login screen not working
Route calculations wrong and leaving not enough time for catching a connection
Overall, clunky and slow app
Poor explanation before purchasing a pass
Overall, it looks Interrail is not fit for running this service
I'll not use it again
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