SS
Is constantly not working and I cannot book my classes or see what classes are on. QR code only appears once every 10 attempts 🤦🏼♀️
Old and broken
Excellent
Class booking
Refurb
Cancellation and finishing group classes and laying off professional proactive instructor with only days notice then talks regarding increasing membership as a thanks 🤷♀️
We are a large group of loyal customers — in excess of 1000 members — of Everlast Gym in Southport. Many of us have been members for almost 25 years, and we have recently become aware of the decision to dispense with gym classes and loyal, experienced gym instructors.
We are writing to ask that you reconsider this decision and, importantly, look beyond the immediate financial or operational considerations to understand the wider impact this will have on the physical, mental and social wellbeing of your members.
Southport has a diverse population, including a significant number of older and retired residents who rely heavily on familiarity, accessibility and community connection. However, this issue is by no means limited to retirement-age members.
Group exercise and the relationships developed with instructors are hugely important to people of all ages and abilities. For some, attending a class is the motivation that gets them through the doors. For others, it provides structure, friendship, confidence, accountability and a sense of belonging, alongside the obvious physical health benefits.
The relationship between an instructor and their members should not be underestimated. Over many years, instructors get to know their members,
understand their abilities and limitations, recognise when someone may be struggling and provide encouragement, reassurance and motivation. These relationships are built on trust and cannot simply be replaced by equipment, an app or an alternative class with an unfamiliar instructor.
For many members, their instructor is an integral part of their wellbeing journey — helping them to remain active, confident and connected. Removing these familiar faces and established classes risks having consequences that extend far beyond the gym floor.
Everlast has, throughout the years, played an important role in helping local residents maintain both their physical and mental health, while also providing a valuable
sense of community. At a time when there is increasing awareness of loneliness, mental health, inactivity and the importance of preventative health, we believe this role is more important than ever.
As key stakeholders and loyal members, we are therefore asking Everlast to take a broader view of the impact this decision will have on the entire membership and the wider Southport community.
We strongly believe there is an opportunity to work together to find a solution that protects the important instructor/member relationships and preserves the group exercise provision that so many people rely upon — regardless of their age.
We would be very willing to meet with you to discuss our concerns, explore
alternative options and consider how Everlast can continue to best serve the health and wellbeing of its community.
We sincerely hope that you will take this opportunity to listen to your loyal members, recognise the true value of your instructors and reconsider the current decision.
Over 1000 members are asking you to consider this
Y
Merthyr Everlast
C
Staff great. Spa facilities disappointing
Frustrating
Steam
MR
Joined for the pool
Good, couple of improvements..
Also be good if the calendar would show days you have scanned into the gym. Extra motivation!
Log in not working
. When I clicked on “forgotten password”it sent me to a site I didn’t recognise. I tried changing the password and it told me I had tried to log in too many times. I’ve tried deleting and restarting app..doesn’t work!
I have got classes booked for incoming week but am now unable to check on these or book any new ones. When I click on app support it says this app doesn’t exist any more.
Not user friendly
there’s no options to see gym opening times or how busy a gym is, if you’re a champion member finding out how many credits remain is also not easy to locate. All the things listed are readily available in all other gym related apps i have used, this really needs and update
