Not the fastest, but
Completely Busted
Response from developer
We apologize for the inconvenience. We identified and fixed a bug that was affecting a small number of new customers. Please reach out to our support team with any other questions: support@evmatch.com.
Trashola
Customer support never got back to me
Response from developer
We're also sorry that our response time did not meet your expectations. While we strive to respond to support requests as quickly as possible, we recognize that waiting more than a day for assistance is disappointing. Charging interruptions can occur for a variety of reasons, including vehicle settings, charger communication issues, or site-specific conditions. We'd appreciate the opportunity to review the session details and determine what happened. Thank you for bringing this to our attention. Your feedback helps us improve both our charging experience and customer support.
buggy mess after redesign
i try to charge my car but it cancels randomly. the fees don’t cancel and i get charged for whole hold price instead of what i charged for. stupid app. i had to message customer support 3 times to get my credit back. on multiple occasions. never using this service again.
Response from developer
We're sorry to hear about your experience. Unexpected session cancellations and delays in releasing authorization holds can be frustrating, and we understand why that led to a poor experience. The temporary hold placed at the start of a charging session is not a charge and should automatically adjust to reflect the actual session cost once processing is complete. However, we recognize that when holds are not released promptly, it can feel like you've been incorrectly charged. We appreciate that you contacted support and regret that it took multiple interactions to resolve. We've shared your feedback with our team as we continue improving charging reliability and payment processing.
